I've been dealing with Rocca tiles for years . Eve...

I've been dealing with Rocca tiles for years . Ever since they were in Quay street, when customer service was excellent. If you are buying tiles there make sure your tiler decides how much you need of everything . Also if the tiles you want aren't in stock , don't take the rest of the stuff like grout etc until the tiles are in because if you need to return anything "it's company policy not to take back anything if it's over 4 weeks so if the delay is partly due to their not having tiles in stock , tough !
The reason given is that they don't know how the stuff has been stored but presumably if I stored it in scorching temperatures for under 4 weeks that's okay , I can still get a refund ?
The few bits I had to return would have been a paltry sum anyway but it would have made good business sense to just give me the money back in light of all I've spent there over the years and would have spent in the future. Very dissatisfied with their customer service.