I specifically chose Rocca tiles following previou...

I specifically chose Rocca tiles following previous good experiences with them even though we are over 100 km. from the shop.
We visited the showrooms and chose 5 different tiles and agreed I would e-mail the measurements for a quote etc.This I did. A few days later I received a phone call saying one of the choices was no longer available. Fair enough. I asked for a reply to my e-mail giving the quote for the rest and asked the available tiles be held for me and I would pay a deposit. I received nothing.
We went to the show rooms c. two weeks later and asked about not getting a reply to my e-mail. The sales person said as the person I had dealt with was off that day they could not access my e-mail !. We were told that they would only hold an order on FULL payment anyway. They had no interest in either assisting, or giving advice, on delivery. I paid for part of the order and took what I could in my car.
The following week I rang at 9.30 a.m. to say I was on my way to buy further tiles and were they still in stock as I did not want to travel if they were not. They said that sales were engaged and would ring me back. I rang again 30 minutes later to get the same answer. At 11.30 they rang back at which point I was in a traffic jam 500 m. from the show room.! The sales person said the phone operator was in Dublin but I saw an e-mail timed at 9.34. saying to ring me. Luckily the tiles I wanted were still in stock so I took them and the remains of my first order. I will not be going back!!