Bill Buckle Dealership Brookvale Review

John Fulton provided the perfect car buying experience for me and my partner. He was knowledgeable, friendly, and overall a joy to interact with. I highly recommend seeing John.

Had the best experience in buying my first brand new car.
Called up and spoke to John Fulton and got an over the phone quote and ended up going in to brookvale Toyota, open to negotiations and the customer service was 10/10 even with all the phone calls from me everyday.
Him and Ben Vear are a great team.
Thank you John and Ben

I recently purchased a new Rav4 GXL Hybrid and I am thrilled with the car as well as with the service I received from Steven Trajcevski. Thank you Bill Buckle Toyota and Steven. Fantastic dealing with you.

Terrible after sale service! Will never buy another Toyota again!

I have not dealt with Bill Buckle group before but rang the dealership (and spoke to Aaron Dunning) last Friday 18th September as I was looking to buy the new model Fortuner. I found Aaaron a pleasure to deal with as he is efficient and knowledgable.The car was in stock and I was able to pick it up today 22nd September. The outcome was better than I expected. Thank you to Aaron and all the staff involved at Bill Buckle, for making my purchase an easy and enjoyable experience.

One of the best dealerships around! Great customer service and fantastic range of vehicles to choose from!

Very poor service. When I told the salesman that I wanted to see a RAV4 GLX Hybrid I got "Why do I want a hybrid " question and then told to go and look at one that was parked outside. No assistance. After spending some time looking at the car I went back inside and was ignored. I went down to Bill Buckle and bought a Hyundai.

John Fulton at Bill Buckle was tremendously helpful, kind and informative when we bought a Toyota Camry Hybrid in October. The car is magnificent! It's already saving us money in fuel. It is so quiet and smooth to drive. All the features we wanted - including a CD player for the luddites among us ;) We all want to thank John and the team for the terrific service and wish them a happy Christmas. Greg, Tracey & Jennifer.

It was a pleasure dealing with Bill Buckle Autos.
Great price and customer service, I absolutely love my new car!

Horrendous Service by the consultants for Toyota. Avoid them at all cost. Had to go and order parts from Chatswood toyota as Shaun wasn't interested in serving us and looking after us. How do businesses survive with such bad service in today's day and age!?

Helen was fantastic to deal with, very professional company that I highly recommend... and a great price on a new vehicle

Good service in the past, having bought twice off of Paul Sherry, but business must now be so good at Bill Buckle there is no need to return customers calls - & this was for a new sale! Goodness know what sort of service you'd get for a service, spare part or, heaven forbid, a complaint.
Oh well, looks like it's time to try a Mazda or Great Wall 4x4 work ute.

Had a fantastic experience buying my vehicle from Bill Buckle Brookvale. John is great to work with. It was a one-stop shop for all of my questions and made car buying a worry-free experience. I also feel that I got an exceptional value and was offered a high level of customer service. Highly recommend going to John Fulton and Bill Buckle Brookvale if you're in the market for a new or slightly used vehicle.

It was a pleasure to buy a car from John Fulton of Toyota Brookvale. John was extremely professional, polite, open to negotiation and delivered us an amazing Rav 4 Cruiser Hybrid much earlier than anticipated. Would highly recommend purchasing a car from John! Nicole & Brendan Donohoe

We bought a RAV4 recently from Brookvale Toyota. Dealt with John Fulton who gave me a good price and was straight forward with communication. Really happy with our new car and the service.

Excellent! The team at Brookvale are all accomplished mechanics with supreme attention to detail. I have taken our Toyota cars to several local dealers throughout Sydney and many are very good indeed, however, I have to honestly state that the mechanical work at Brookvale is outstanding! The level of engagement and courtesy are also reliably first class and the history of the Buckle family as regards motor car ingenuity and pioneering are a milestone in Worldwide history not just Australian history. Highly recommended.1st choice for excellence in motor service!!! Thanks.

When we were looking for a car, William Wu at Bill Buckle Brookvale provided an excellent service advising us on the right car for our needs as well as setting up some extras at a fabulous price. He was very professional and did an incredible job sorting out everything quickly with our busy schedule. I would highly recommend him.

John at Bill Buckle Toyota in Brookvale was great and made the purchase of our new RAV4 easy and stress-free. Very happy with the service we received and the great deal on the new car. We really appreciated the no-pressure sales process. Love the car too.

We found John Fulton's approach and attitude very professional and friendly when we bought our new Rav4 Hybrid 2.5GXL from him last week. Our car was wait listed for delivery later in the month and not only John kept us informed of the delivery dates as it progressed throughout but was also able to deliver it to us earlier than expected and ensured we were looked after very well when we went to pick up the car. So thank you John for your great communication skills and friendly personality. Cheers Lata and Mark Wilkinson

Everytime they have done work I get no phone call. Just do the work hit you with the bill at the end. Also have had phone charger and money taken. The staff in the office are nice thou.

Avoid toyota servixe guys at all cost. Non existent customer service. Wasted 2 weeks of our time saying parts have been ordered. When we followed up after 2 weeks we get told that they don't have records of it and will take another 3 odd weeks to get it done. And in saying that they were terribly arrogant and didn't care about anything at all.

Total waste of time. Called in advance, made a verbal offer, was told they would do something on the price, drove all the way out there to test drive, asked to wait around all to be told that they wouldn t take a cent off the sticker price. Don t waste your time.

Worst service our car has ever had. Caused more problems then it had before. Hopeless system for drop off and collection. Hopeless service.

Extremely rude personnel in their spare parts division.
Why bother ordering from them when they are so rude and argumentative.
Bill Buckle ...educate your people about customer relationship.
get some lessons from G brothers, Hunter Holden, Brookvale Mazda and the likes.
The staff in this division lets your fine image down.

Great service from the Sales team. Great dealer delivery experience. Very happy.

Excellent service! Steve was very knowledgeable, very friendly and made the whole process really easy. Would recommend

I took delivery of a Toyota Corolla Hybrid on Wednesday and as is the case at present new cars are quite scarce and there is quite a delay. As I am moving north next month I needed it sooner than later. Steve went above and beyond and after a week he found one in Bathurst. From the outset Steve went out of his way to make the process as painless as possible by coming to my place of work with paperwork and picking up my beloved Echo for trade in and delivering the new Corolla decked out with a beautiful blue bow. I cant speak more highly of Steve for his friendly, courteous and helpful demeanour in explaining and setting up all the technical stuff. He even put my new plate covers on when changing them over. Thank you so much Steve and I would give you 10 stars if I could. Anne from Narrabeen

Bought a Kluger from William Wu, very nice service, will recommend to my friends!

Great friendly, efficient service from John Fulton from Bill Buckle Toyota Brookvale today with the delivery of our new RAV4. Thanks John
Cheers Bret & Donna Cooper

Friendly and helpful staff.
A very good selection of cars.

Recently bought a car from these guys. John Fulton who sold me the car was very helpful and informative. The car is good too.

Tom in spare parts very helpful and arranged to put parts aside for us. On arrival Tom was not available and so I got the rolled eyes and 'when did you order them' question followed by 'do you have the part numbers' as they were not sitting on the front counter! Eventually parts were located and it was good that they were in stock but it is not hard to be helpful and smile when you serve a customer. Worse though was the poor bloke who came in to ask about his broken glove box catch while I was waiting and was he bluntly told by a different guy, who eventually came out of his office and served him, it would be around $600 for a new glove box. After picking the poor bloke up off the floor I told him to go to a wrecker and get the parts he needed! If you are charging top dollar for Toyota genuine parts at least have the curtesy to do it politely

I visited your show room today, a young women at the desk looked at me then away. I wondered about trying to find the Corolla Hybrid. Eventually a guy arrived ... very low key welcome, gave me a brochure ... said he only had one demo car and might get another car next month! What a joke! Apparently you can't fit a tow-bar to a hybrid? I need a tow-bar to fit a bike rack so how does that work. I phoned your show room to complain to a manager ... all the phones went to answer machine even though the office shouldn't close for 3/4 of hour! I was ready to buy but I'll go elsewhere.

Thanks to all the team at Bill Buckle, especially Aaron who asked me to mention him !! Yes, Aaron was very helpful, professional and friendly!
Thanks Toyota !

Excellent customer service today by Michelle Talbot (Service Advisor). Michelle looked after me from start to the end of the service of my Corolla admirably

Excellent service from John Fulton who was always happy to assist and open to negotiate in a friendly, but firm manner. The new RAV4 arrived two months earlier than expected. It is a beautiful quiet drive.

great customer service. will be back for my new landcruiser 200

I bought a car toyota rav 4 last week. all staff are helpful. I don't have much knowledge about car and salesperson anf financial advisor help me . both are very friendly. it was very quick service. I get a car same day so easily with all paperwork.

We recently bought a car from Bill Buckle Toyota. Had a good experience with John Fulton, who was informative, patient and responsive throughout the process. So far so good with the car too

Professional team there. Test drove about 2-3 options. With 3 of us and the salesman took our details and we drove the car ourselves whilst he stayed back to get the next test drive ready. I'd set aside about 2 hours to test drive with 3 adult drivers testing. There is also a westfields nearby too for food and shopping afterwards.

Great Toyota dealer. Ordered a car here and was happy ro receive it sooner than expected. Ask for William, he will find you the best deal.

Bill Buckle Toyota is best Toyota dealership have come across. I have purchased Kluger and Yaris from Bill Buckle Toyota. Service, value and experience was 5 Star and happy to recommend Dealership to my family, friends and work colleagues. Howard Manager, Ben in finance and Aaron in sales all were amazing from Start to finish.

Bought a 2nd hand car from them asked them to give it a good clean but never did, black spots on the roof werent cleaned either despite flagging with them, would not recommend at all

Thanks to John and Howard for making our Toyota Corolla purchase easy and fast. Would recommend this dealership for anyone considering a toyota vechile.

Steve sold us a Toyota Landcruiser.
He was a pleasure to deal with!
Very knowledgable, and delivered on time!
He kept us informed throughtout the whole process.
We would not hesitate in recommending him to any of our friends.
We love our new car! Thank you!

Great customer service experience test driving. Thank you.

Feel bad rating 1 star because all the staff were great except for one older lady with grey/blonde hair. I took my car in for a service and because the drop off was full, I parked my car in a spot so that I didn t block the footpath or main road, just trying to do the right thing. This woman dropped her papers, threw her arms in the air and literally started yelling at me in front of other customers. Then shook her head walked off and ignored me. Then days later I find out she has also abused 2 of my friends, and my girlfriend who is the nicest girl ever for also doing something wrong. I ve never written a bad review before but this lady is the rudest person I ve ever come across. I can t believe she has a job there. Everyone else was very nice and helpful.

Went in for a part and was assured we'll get a call back once the part was ordered in. It's been two weeks, we've called them multiple times ( no ones answers the phones, it's automated) and they have NOT bothered to return a single call. Spoke to couple of people after thay and left msgs with them as well but no reply at all. Seems like the guys are overworked and under the pump and have forgotten good old customer servixe.