Roadmaster, inc. Review

Called for some basic questions to understand what I should buy. Extremely rude on the phone and was told very condescending that I called road master. I simply said I understand who I called. Then told them never mind I do not need their services and was hung up on. I had a similar experience 5 years ago and thought I would try them again. Just be polite to people. I had questions about the Invisibrake. She knew I had the correct location.

After having contacted technical support for an issue on my invisible brake controller. I sent the old controller back to be repaired, only to get back a different controller (had a different serial number than the one I sent) . I I did not hear back as to what was the issue with the old controller. After having spent $299 for a repairI think I should have at least been able to know what was wrong with the old one. Instead I was informed it was recycled. The used one they sent does not work either. After having contacted tech support again, I got a nasty email back saying I was having a bad attitude. Don't think I'll be buying another Roadmaster product again.

This is an amazing place to work and grow, the staff and management are amazing! If your looking for fast pace, good hours and friendly people... roadmaster Inc. Is a good opportunity for someone who wants to work and enjoys doing so.

The Accounting system is not good. After returning a part the same day, the charge stays on your VISA account for days. The system is not adequate for returning funds owed to the customer and receipts are not given to the customer to show you have brought anything back. I was told "Not to worry, you will not see the charge on your VISA!" Several calls and emails to the Office company clerk and accounting systems reveal no progress for getting one's expense back from returned items and also pending charges for two other parts brought back cleared. It takes weeks and yet no refunds or clearing of pending charges. I was told the initial return for a part would clear or not be shown on my VISA. It is still on my VISA as a charge to pay. One has to pay it off the VISA and/or contact VISA to get help clearing the charges.

Was really pleased with my previous purchases:
Sterling Tow Bar
Jeep Liberty tow plate package
Jeep Rubicon tow plate package and now the
Spare Tire Carrier. That one was a mess. The specs on the site are wrong. It will NOT fit all 16" rims even those for a dually truck rim. I used a great local certified shop to order it. The service writer and I both looked at the specs ordered the unit and it did not fit the rim. The cross bar is too shallow to fit a deep rim. Sent back the previous unit, paid another $400 for the new unit same code -S (for class A's which mine is a Class-C.) In the mean time I called RoadMaster customer service which usually good. I got a rep that told me, it's not my problem the specs on the site are wrong it's tech supports problem. Transferred me to Tech Support same thing, "we only build the site" talk to Manufacturing. Transferred me to manufacturing and got the same run around. Transferred me back to Customer Service who was rude, and said just send it back ($142) ground shipping to swap for the other unit. Still not a good fit, it will work but now the tech says there is another $229 / Adapter you need. So that would have put me about $1000 for a tire carrier. Again called service, they denied ever talking to me though I have the emails and a direct line because I sent them pictures. Even the Service Writer at my local shop said the same thing. He got nothing but I dont' know, not our issue, silence, denial of knowledge or just silence. What happened RM? Your service used to be excellent. It is now really bad and rude. I used to recommend all your products every RV ground we went to if someone asked. Now... maybe. not sure. A-Product but a D- for service. Please work on your customer service skills. Go back the way it was.

September 2, 2021: We had a Towmaster and Invisibrake installed on our car in 2019 it has worked flawlessly for thousands of miles. This morning as we were hooking up to leave St Helens, OR for Anacortes, WA, the invisibrake stopped working. Fortunately, we were not far from Roadmaster in Vancouver. They graciously fit us into their schedule within 30 minutes of arriving. Apparently, the wiring had been damaged during some recent maintenance done on our car. Shane and Kylie replaced the entire wiring assembly and had us back on the road in less than 2 hours. These guys are super professional, quick and really friendly. Best of all, at the end we were we told "No charge." Thank you, thank you for great customer service and a great product!

We purchased a Road-master tow kit on 2/20/2020 from Camping World in Rossford OH. The reason why we picked the Road-master because it was supposed to be compatible to the type of trunk we had. This kit was applied to our brand new 2020 GMC 1500 Sierra. We then went on a trip to Alabama and Florida and started having problems with indicators stating; service trailer brake system, park assist was disengaged, check the stabilitrak , reduce steering drive and brake system with speeds of only 43 mph.

We were forced to in Alabama to take truck to a GMC which they found nothing. We then called Camping World in Alabama and took the truck to them. We were told that they turned down the pressure and replace some wiring and stated that would take care of the problem. We had to take the RV in to make sure the wiring was correct and the truck was again taken in to Camping World and everything was okay. Well it was not we started to have the same problems again with the truck and again we went to GMC which stated that it was not the truck, but the Road-master kit was causing problems to the system. So we have verified again that it is the Road-master kit. The truck is back with Camping World who will contact Road-master this is the Labor Day holiday. This has been time consuming, dangerous and very frustrating

The Roadmaster towing company has always been good to us. They are not perfect every day but we have counted on them through 5 coaches and multiple tow cars. Friends with other brands have had them break in mid trip. I have never seen a Roadmaster break.

I cannot recommend this company highly enough. From our appointment to our install we felt so well taken care of. Their employees are complete pros and were thoughtful and considerate and they for sure have made repeat customers out of us! Thank you Glenda, Shane, Theresa and Kiley.

Shout out to Roadmaster and specifically Mark V. (N.E. Factory Representative). I had a brakemaster system installed in San Diego, and a couple weeks into a lengthy trip, while in Maine, the compressor failed (stuff happens). But, between the RV service (Ricks RV), and Roadmaster, they really went above and beyond to very promptly get me taken care of. Mark met me in Maine and replaced the compressor himself. Roadmaster in Washington also contacted me. They were all a bit confounded with why the compressor failed, so Mark took the old one to see if they figure out what happened. Wow. I love knowing I have a great product and even better, such incredible caring service when things don't go as planned. I was already confident in the Roadmaster products, but the follow up service just made me a life time supporter. Thank you for such great service, that seems to be such a rarity these days. You are more than AWESOME!!!!