Riller & Schnauck GmbH Review

Our BMW service partner. Great people, great cars and service are very important here. Anyone driving a BMW should know the address!

Bad service and expensive .. customer is no longer king.

Pros : - it's big and has plenty of BMW and Mini cars
- a cafeteria is available

Cons: - arrogant personal, that forget that their are just sellers (like in a supermarket)
- not really central, nobody wants to go to Steglitz just to get a car

There's no really need for this place, except for the cafeteria. But if you wanna, than just do it

Very friendly service and very good atmosphere in general!
Although I should buy for my brother only a spare part of just over 9 value, I was very friendly (the spare part was already prepared for pickup)!

After a long search finally found it!

Among the many different BMW dealers in and around Berlin, we were best advised here by far.
Above all, Mr. Alkan was convincing across the board!

Also to be emphasized is the large selection of models and brands on site, the highly service-oriented staff and the wonderful system.

Small customer requests were immediately fulfilled by Mr. Alkan. It was also very positive that he independently offered us some attention for the new car. We didn't know that when buying a used car! The competition in Berlin offered nothing for comparison - and that with full cash payment.
Mr. Alkan listened to us and together we found the perfect car for us.

Thank you for the professional advice and quick processing.

Very nice friendly treatment. There is even a delicious breakfast, good coffee and a raffle ticket. This shortens the waiting time and everything in a nice ambience and a new surprise hung on the rearview mirror.

Bmw x3 bought 3 weeks ago
1. Forget the green sticker
2.panorama roof was not initialized
3.cat eyes have fallen off after washing
4.No more screeching
I bought it from nefzger Auto for a lot less money and it was a thousand times better. The reviews here that are not even of interest to nefzger will get you an answer promptly.
Everything is fine again thanks to Mr. POST.

I bought my BMW here and thought the service close to home would be useful. Simple service work, such as changing the oil, was also okay, although I wonder why you top up the oil to 125% and thus risk engine damage. When installing performance parts or warranty work, time-consuming rework with special dates was required every time, unfortunately 2 parts were also lost.
Riller shot the bird in a simple accident repair of the rear bumper. Not just the annoyance about bad paintwork (still very annoying today because the color difference between bumper / new and fender / series is annoying, plus the reworking in Teltow on poorly glued PDC sensors and visibly poor gap dimensions (was previously 1A). It was incredibly annoying Water damage that occurred 9 months later due to improper damage to the ventilation flaps during installation. The work was expensive, the fun was also over my comprehensive insurance. The vehicle was handed over to me with unrepaired water damage / wet, deleted coding and tuning software, so reworking , dry, seal and this time personally handed over by the workshop foreman to Mr. Molkentin after an extra shift overnight. For the deleted engine tuning I was allowed to drive> 1300 km to the tuner, now the software is running again. 3 months later the next PDC sensor came off with Riller no one thought about the consequences of his work? nd workload for the employees too high that botch slips through to the customer or is the quality of work not interested as long as the customer or insurance company pays and nobody notices?
I take my BMW to where I get performance for my money, where the passion for the car, customer and employee satisfaction are more important than mismanagement from the customer's point of view. At Riller, I paid a lot of money for unacceptable services, so I absolutely cannot recommend Riller. I hope you learn from it and improve the service from the customer's point of view and in the interests of your employees!

There is also something positive to write, such as Mr Thaler, always friendly and well informed, great! When it comes to marketing campaigns, such as the M-Driver Tour, Riller does nothing and offers such a spectacle. The organization, which is usually scolded, works and you drive the top models from the sports department with like-minded people, there is joy!

Unfortunately badly trained staff, especially at the reception.

Nice personel. Very child friendly. I am not a customer and was nevertheless well served.

My first visit to this dealer will also be my last! Wanted to buy 2 cars here after the return hike (approx. 60000 )
One was reserved for us (requested because it was still processed in the logistics center and takes a few days due to the short-time work). By chance we found it in another Riller & Schnauck branch where we were informed that it was already sold to a dealer! (2 days after the seller's reservation confirmation)
Very frustrating and very disappointing how I deal with me here as a normal customer. Obviously, the internal flow of information is very faulty here (why is a car pre-advertised, the seller agrees to view and reserve it and then sells it to a dealer?) Then no cancellation by email, no call. Only after the employees of different branches called each other was it decided to call me again.
Of course, we will definitely refrain from buying more cars here.

Very, very bad service, very, very high cost. Long-winded and less precise communication and information, poor telephone accessibility, no customer orientation, bad advice. Total loss of trust.
Customer "consultant" R. gives the impression that he has to do with the repair of my BMW with an uncontrollable process of which he understands little, but in which I bear the costs and he is not responsible. Building trust is different.
Worst workshop ever: BMW "Service" from R & S.

I would like to thank the service advisor Heiko Theis !!
My vehicle was repaired after breaking in within a week.
The car was cleaned inside and out.
Always my pleasure.

Rim lock lost when changing brakes and magical discharge / defect of the previously fully efficient battery => Statement: "We can not understand what happened ... now costs 250 ..." Then came wild theories as to what the customer did wrong could have...

Attention!!! I bought a BMW 750i there last year. After 11 months and driven 7T Km capital engine damage. Damage amount 16,000, - Euro dealer does not want to pay or repair despite warranty. In addition, I was aufschatscht a 12-month guarantee insurance which also does not apply. Service and communication poor. So stay away from SparCars and Riller & Schnauck. Rip-off companies of the worst kind!

Impressive exhibition, friendly staff and the car rental company "mietme" convince by the fact that you can not only reserve vehicle categories but also specific cars.

After buying a vehicle, I can only describe the further service as deficient and arrogant. Callbacks, if at all, after 6 hours at the earliest. Handover of the vehicle without instruction or explanation. It has absolutely nothing to do with the claim to be a premium brand. We have been to the dealership twice, once to buy and once to hand over, but despite the heat, we were offered neither coffee nor water, which is standard in every small dealership.

We went to Riller & Schnauck for a noise in the steering of our 330d Coupe. Since we had no appointment or had received, we took the long wait and have waited about 1 hour. There was coffee - for free. But when we were called, was the colleague at the "service advice", who "cares" for us anything but polite and has zero clue. Three questions were answered in the Berlin dialect with "Wees ick nich". Sorry, but if you do not know anything, why are you sitting ????

After my complaint on site but has the head of customer service very cared for us and is also a nice person. Has also made a test drive immediately and also found a defect. But the colleague who "looked after" us is really on the wrong table!

Super service especially from the staff of the spare parts department. Always competent and fast, if a small tip is necessary, then there is also still. Sometimes one wanted a direct line, but that is of course exaggerated. The recall speed is also sufficient. Keep it up!

My problem was misfiring, these meant to be able to resolve with the replacement of the servo motor eccentric shaft. To
600, - Euro repair costs the car was just as defective as before,
but now it was believed that it could only be the eccentric shaft itself, cost 2000, - Euro.
Deep frustrated and disappointed, I let the car pick up.
In a specialist company (Bosch) the problem was solved for 120, - Euro,
Engine is running perfectly.
Impossible service, no interest in problem solving in the customer's interest. The only interest is the turnover.

Admission service is lousy! As an "admission express" you need more than 14 days! I'll never buy a car here again! Unfortunately, this only happened because they had a vehicle that met my expectations. Unfortunately not my actual dealer. When he heard about the admission period, there was great astonishment. You can get your approval within 24-48 hours. In addition, the seller and contact person cannot be reached by phone. The announced recall was never made!
Conclusion EIN STERN is still exaggerated, but unfortunately it has to be given at least! They just want to earn money and with little service. The first vehicle we found on the internet was sold before eight. They say that the display of the vehicles in stock is updated every day! Interesting definition!
There is still something to be topped:
1.
Vehicle was already registered 6 days before handover!
2.
Old vehicle (trade-in) has not yet been canceled after 7 days!
3. Financing was not paid after 7 days! BMW Bank doesn't even know about it!

Very good service, nice ambience.
Good and high quality work.
Completion dates are met and if things get tight, you will be informed in good time.
I can only recommend Riller and Schnauck.

So far top service! Maintenance and guarantee work were carried out perfectly!

My wife and I have been customers of Riller & Schnauck for over 35 years. It is not for nothing that Riller & Schnauck has been recognized as Germany's best car dealership. This is solely due to top employees such as More

Oh man oh man .. ... the arrogance that this place radiates is hard to beat

No vendor showed despite appointments and after 40 minutes of waiting even a touch of interest. The demand at the counter, if someday somebody had time, remained unanswered, because one would rather take care of a man who wanted to pick up his Ferrari. What a store ...

Huge selection of used vehicles. Mostly BMW brand or higher priced e.g. Astin Martin.
Super seller who made a short test drive possible.

Unfortunately very bad experience!
Vehicle DEFECTIVE than before the visit !!

// ADDENDUM // * Interview with owner of the car dealership, car dealership management very friendly and you could discuss what happened at a table.


After that we all went our own way and luckily there are a few other BMW service centers in and outside of Berlin. *

I received a nice and friendly welcome with my e36 convertible in this branch, my convertible was visited with me and the problem was discussed (convertible top flap does not open / convertible top itself).



I thankfully rejected this.
Up to here I was very happy with the service and the waiting time!

When I wanted to drive my car from the courtyard, my passenger saw that a red light came on and that it suddenly stopped working, and a buzzing sound was heard from the trunk when the cover was opened.
Of course this surprised me very much, so I immediately turned around in the yard to park my convertible again. And again ask questions.

Thereupon he offered me to "do something" for the diagnosis, and constantly accused me of having already covered with a defective one (had been completely functional, only the tailgate was not working).
I did not let this sit on me but nevertheless tried to explain in a friendly way that I do not understand how to get such problems with a first-class company like BMW, this probably did not suit him and he said "it comes from it if you want to help people "my car drove roughly into the workshop.

After waiting again, I got my key again, and with the phone number of his manager, an appointment with a competent service employee and the attention of the entire dealership, including the customers, left the dealership.
Despite giving up my e36 again, the convertible is completely inoperable.

Once and never again.
Anger and stress pre-programmed into this dealership.

1 star is still too much.

Leasing return + service / inspection an absolute disaster. Never again Riller and Schnauck !!!

To return the lease:
We leased several times via Riller & Schnauck Minis. Every time there was stress and completely overpaid back payments were required. (Several thousand euros) Although we have already polished the vehicles and have removed from scratches / bumps. (Shows me a car in Berlin, that after three years without scratches there is somebody always touches you and makes himself from the dust.)
However, if you lease a car through Riller again, then of course the additional payment drops. So you do business. We felt moved over the table :(

Service:
The one seeks in vain here. Absolute service desert and the continuous :(
Quick time to bring his car to the inspection - not possible. Schedule hours. After an accident, our car had to be inspected and we needed a replacement vehicle quickly. Nobody has heard of speed and solution-oriented work. For each appointment you have to plan long waiting times. Agreements are not really held. thus one must "always" behind-telephoning or is put off for weeks.

When selling or signing contract very nice, as everywhere.

In the future, we will avoid Riller & Schnauck.

Scheduled service went without any hiccups. Friendly and polite staff.

never again!!! Sale top !! Service MILL !! Service Packet Included is the biggest one. Who concludes this must be stupid.

Friendly staff and a good selection of different brands.

I was a customer there today. The sellers have managed for hours to ignore me for half an hour. Keep it up!

Bad service.
Bad to no accessibility.
Overpriced prices.

No comparison to Mercedes, Audi & Co.
There the service is worlds better, the advice and quality of the vehicles anyway.

Simply disappointed, it starts with the parking situation and ends with bad-tempered consultants and excessive prices! Thank you dear R&S employee, after an unsuccessful parking space was found, it was snatched from my face by the above-mentioned employee in a customer vehicle! Bad mood pre-programmed! Entering the over-candled shed is advisable only in the finest thread, looks say more than words, especially since you are not even addressed.
Spare parts service Moderate but nice, I would have expected a little more competence, instead you have to explain the job to some of the employees.
Customer toilet without words, but where the money is, it should go dirty.
Too bad that the image of BMW is pulled into the dirt by such dealers!
Ps. Dear R&S team, there are also women who can't be fooled and demonstrated!
I'm definitely looking for a new BMW partner!

Disappointing! After I signed up for a test drive weeks ago, I get the email today:

"We have checked your dream vehicle and unfortunately have to inform you that it is currently not available as a test vehicle".

No suggestion of an alternative, no personal contact, nothing. If only I had chosen a different BMW dealer from the start.

the cars are without exception overpriced, most of the cars for sale are repaired accidents, sometimes very badly repaired. The sellers see themselves as something important and are snooty and cheeky, the 5 year guarantee is not liable! Wannabe premium car dealership, with wannabe car sellers who worship the money and have learned no respect at home, customers who are expected to do big business who a. Licked. Is the one with the most fame brands, advertising is everything. Artificial smile wrong people.

We have been twice with our Mini in the past few years for inspections at BMW on Hindenburgdamm. All employees with whom we had to do it (service, workshop, customer care + cash desk, rental car) were very friendly and very competent. No unnecessary work was done. Everything was explained very well. Keep it up!

The only BMW dealer in Berlin that I can recommend 100%.
Top branch / site / fleet and first-class service. Above all, Mr. Alkan convinces with his professional demeanor and sound specialist knowledge.

We arrived there on Saturday to look at the many cars. But we had no time for that. We were received very rude or even not addressed. After we looked at some cars, they were just made in front of our nose.
In general, very UNFRIENDLY and not recommended. Is not really worth a star!

Great shop, wide range, nice atmosphere after Corona

Parts sale already open at 6.30 am, seller friendly and diligent towards customers.

I have to say, I'm happy that my 5 Series is the last BMW I bought. Here you pay for a repair without it being finished afterwards (afterwards even more defective than before the handover, I can no longer use the sunroof). 35 years of BMW are enough! Addendum: Should report me via e-mail, but the e-mail comes back. Since my e-mails were not answered, I was there. They took their time and talked to me. They wanted to get in touch after a week to get information. But I haven't heard anything for weeks. That says everything to me as a customer. But what's the point, I've now also bought my second car from Mercedes and I'll buy the other two for my company there too. Thanks for nothing!

Hello everybody,
in the beginning there were a few difficulties that were definitely solved with competence.
Unfortunately I can't write much because I only ordered a car and didn't see the dealership with my own eyes.
Nevertheless, I have to admit that everything was kept as promised and that I am extremely satisfied with Ms. Dell (saleswoman).
Although I am not an easy customer, she was extremely polite and did her best.
Definitely recommendable.

Yours faithfully
Bayram

Great service, master has described in detail what is being done. On short tour tips given to brakes and other. Recall took place with further details. Pickup went smoothly, the colleagues are friendly and accommodating. All in all 1a.
Many thanks to the team.

My experience with the branch on Hindenburgdamm has been consistently positive.

I felt very well looked after, time was taken and everything was brought closer professionally and competently.

Processing service and feedback were quick, reliable, competent and friendly.

At this point, great praise and thanks to Mr. Behnke (service advisor), who has taken care of my problem from the beginning and has provided a more than customer-friendly solution, as well as advice and implementation.

Both thumbs up and 1 with * to the ladies and gentlemen of this branch.

Just being in the BMW Salon is a great opportunity to watch super cars, the opportunity to see them from ... middle and you can always buy them. Eg the new BMW-hybrid above 100,000 Euro
Nice, professional service.

As soon as a car is out of warranty, every interest expires in spite of detectable serial errors, which should have been eliminated long ago

Friendly and competent advice. I was able to take a detailed look at the vehicle under Corona conditions. The subsequent conversation went very well in detail. Calling back by phone was very pleasant even if it didn't come to a conclusion.
Gladly again

The service has basically developed in an unfriendly and incompetent direction over the past 15 years.

Customers are systematically totally ripped off with leasing returns.
Attention! The Dekra employees like to be independent of the dealership. It is not so!
If you take a look at the protocol of Dekra examiners, you quickly realize that there are fields on this sheet, such as a box for "follow-up contract". This in turn means that no independent assessment can be made on the part of Dekra in the event of vehicle returns.

We have been loyal regular customers of the car dealership Riller & Schnauck Berlin for over 15 years and always happy customers. But the last 5 years have been hell for us.

Attention also with the service of the vehicles!
Gladly errors are concealed with the lift. We have found errors in the handling of the lift on site. Then we pointed out the employees to their mistakes and were verbally attacked.
The scratch that was created was covered up by the employees.
We would recommend since this experience to make a detailed video before the delivery of the vehicle!

Safeguard yourself legally by having everything confirmed in writing.

It's sad to see how Riller & Schnauck developed.
It used to be comfortable with every visit.
But since noble brands have been included in the portfolio, the service in the other areas has deteriorated immeasurably.

We hope that with this review we will reach the right people at Riller and Schnauck to change these conditions.

"It's a pity that the image of ALPINA is dragged into the dirt by such dealers!"

I had a performance problem with my ALpina B7.
I ordered the vehicle in Berlin for repair due to a loss of performance. After a diagnosis the following came out:

"Item No. 61 99 000 - misfire detection processed. Injector index had to be read. All injectors of bank 1/2 had to be replaced, since the index is 09 (year of construction) and all injectors must be installed on index 11 or higher."
"If piezo injectors with index 1 to 10 are still installed for the bank concerned: The piezo injectors of the entire bank must be replaced.
If piezo injectors with index 11 or greater have already been installed for the bank concerned: only the piezo injectors identified as defective may be replaced. "

I was advised to have all injectors replaced, as the injectors that were installed were modified and other injectors are now being installed.
I then commissioned this. We have agreed on a lump sum, i.e. it's not a surprise egg cost and I know exactly how much I have to pay for it. A day later I received a call that the last injector on the left bank broke when pulling out and that the entire engine and gearbox now had to be removed and dismantled in order to be able to remove the stuck part from the injector. In addition, I was informed that it is very unusual and for the first time that an injector breaks in the house. A few days later the workshop manager came up with the statement: Such an injector can break off one time or another, we cannot do anything about it. I then contacted a BMW branch as well as several BMW dealers and specialist workshops for injectors and asked whether an injector could break off with these vehicle models if properly removed. Everyone gave me the following statement: "If you strictly follow the instructions, an injector cannot break off with a petrol engine. The mileage does not play any role.
"
A service employee from Riller & Schnauck in Teltow also confirmed this to me in writing.
After that, I asked several times if there was any goodwill, but the answer always came: we have to ask our superiors, etc., but there was never a meaningful answer. Only empty promises came.
Now I want to have around 9000 from me so that the engine gearbox etc. can be removed to get the opened injector out and still charges me stand fees.

I own 3 Alpinas and 3 normal BMWs, have done repairs at Riller & Schnauck several times, but none of that mattered.

I was also with my other Alpina B7 e65 3 years ago, also because of loss of performance. There were several error diagnoses that cost me 700, but to no avail. Then I should sign an order of 3000 for error research. Back then I took the vehicle to a "small workshop", who did a short fault diagnosis for 30, and said that a sensor on the exhaust system is defective, he replaced it, spent a total of 80 on everything. Nobody can tell me that the guy has better diagnostic devices like a "BMW partner".

Now I finally understand:
NEVER GO AGAIN.

Very friendly and nice, no long waiting times when ordering spare parts. Unfortunately, the parking lot is always full.

Mini sales talk was great, thanks to the whole team for the great advice

My first contact with Riller & Schnauck was also my last. I was looking for a BMW new car. An offer was sent to me via Carwow. On request, if also other tires would be possible, could or would give me no precise information, they will contact you again. Unfortunately never heard anything again. I can not recommend this dealership.

My search for suitable motorcycle clothing led me to Riller & Schnauck in Schlosstrasse. Unlike the usual suspects, you can find a manageable but absolutely high-quality offer here. And a service that still deserves the name. The employee, Mr. Fliegner, took the time to give advice without pushing. Here the needs and ideas of the buyer are in the foreground. The customer is first listened to and dealt with. This also ensures the all-round pleasant atmosphere in the shop. This can also be observed in dealing with and reacting to other customers. Conclusion: A specialist shop with friendly and competent staff, first-class goods and a decent price-performance ratio.

Large car dealership with branches. The staff are friendly. At the moment the workshop seems a bit overloaded. Therefore, sometimes longer waiting times.

Again and again unfriendly folks, don't call back updating you about the status of your repair, etc. Personal highlight showing the incompetence and willingness to make you pay was a regular check up where they wanted to sell me new windshield wipers as they are old ... I changed them literally the day before myself. Don't buy service packages here and bring your BMW or Mini to pretty much any other place in the city for service or repairs.

I've been with Mr. Prinz for years. Regardless of whether it is service, repairs or minor modifications. Everything has always worked wonderfully so far. He and his team have always been able to realize a very timely appointment and complete the work to my complete satisfaction. I am with Riller and Schnauck with two vehicles.

Here one is not treated as a customer and in the end things are added to the rep., Which were not agreed. Accordingly, also unexplained sums of the bill.

On shoppers you do not seem to be very keen there. After the first audition leaves one of the responsible colleague in paint & body (in my presence, the nice lady on the phone call with him and described my concerns) me then 40 minutes in 10 meters away in the cafeteria sit, where he under repeated eye contact prefers to use his cell phone as a television, verbose -very amusing- chats with his colleagues, etc. Good service starts at the beginning of the customer relationship. Not here. The coffee branded by the chip brand will not be comforted by this.

An excellent sale and service outlet for BMW and British cars

Unfortunately, my first positive impression has turned around for the following reasons:
1.)
At the end of last year, I bought a 7 series car with an additional guarantee from this dealership. When the vehicle was picked up, the "too much oil" signal was on. After a check, the seller said that this was a false error message and that the oil level was OK. I can safely drive off and come by when I get the chance.
This turned out to be untrue, but only let me determine it after more than 10,000 km.
I have not received an apology or any other explanation, despite asking the seller in question.

2.)
After about 7 months in July 18, the air conditioning stopped working. Because of my extended warranty, I went to the dealership's workshop. They gave me a workshop trolley (lower class) and said that I could pick up my car in 3-4 days and that a line would have to be replaced. Then I was informed that a control unit was still defective and that they would need my car for another day, a total of 13 days.
Here it comes: when I picked up my vehicle, I was asked to pay a rent for the workshop vehicle and I was even forced to pay, otherwise I wouldn't get the keys.

I expect a different approach and not a snob who wants to tell me what my rights and duties are.

I hope that there will be no further warranty claim and that I can do my KD elsewhere. I don't go there voluntarily and I can't recommend it to anyone.

Even pulling the thing at the entrance with the number should have puzzled me. You don't receive a customer like that. These are methods used by the office to keep applicants away.