Daniela Gruse

Review of Riller & Schnauck GmbH

My first visit to this dealer will also be my last...

My first visit to this dealer will also be my last! Wanted to buy 2 cars here after the return hike (approx. 60000 )
One was reserved for us (requested because it was still processed in the logistics center and takes a few days due to the short-time work). By chance we found it in another Riller & Schnauck branch where we were informed that it was already sold to a dealer! (2 days after the seller's reservation confirmation)
Very frustrating and very disappointing how I deal with me here as a normal customer. Obviously, the internal flow of information is very faulty here (why is a car pre-advertised, the seller agrees to view and reserve it and then sells it to a dealer?) Then no cancellation by email, no call. Only after the employees of different branches called each other was it decided to call me again.
Of course, we will definitely refrain from buying more cars here.