Erol Y

Review of Riller & Schnauck GmbH

Unfortunately very bad experience!

Unfortunately very bad experience!
Vehicle DEFECTIVE than before the visit !!

// ADDENDUM // * Interview with owner of the car dealership, car dealership management very friendly and you could discuss what happened at a table.


After that we all went our own way and luckily there are a few other BMW service centers in and outside of Berlin. *

I received a nice and friendly welcome with my e36 convertible in this branch, my convertible was visited with me and the problem was discussed (convertible top flap does not open / convertible top itself).



I thankfully rejected this.
Up to here I was very happy with the service and the waiting time!

When I wanted to drive my car from the courtyard, my passenger saw that a red light came on and that it suddenly stopped working, and a buzzing sound was heard from the trunk when the cover was opened.
Of course this surprised me very much, so I immediately turned around in the yard to park my convertible again. And again ask questions.

Thereupon he offered me to "do something" for the diagnosis, and constantly accused me of having already covered with a defective one (had been completely functional, only the tailgate was not working).
I did not let this sit on me but nevertheless tried to explain in a friendly way that I do not understand how to get such problems with a first-class company like BMW, this probably did not suit him and he said "it comes from it if you want to help people "my car drove roughly into the workshop.

After waiting again, I got my key again, and with the phone number of his manager, an appointment with a competent service employee and the attention of the entire dealership, including the customers, left the dealership.
Despite giving up my e36 again, the convertible is completely inoperable.