Enis Koc

Review of Riller & Schnauck GmbH

The service has basically developed in an unfriend...

The service has basically developed in an unfriendly and incompetent direction over the past 15 years.

Customers are systematically totally ripped off with leasing returns.
Attention! The Dekra employees like to be independent of the dealership. It is not so!
If you take a look at the protocol of Dekra examiners, you quickly realize that there are fields on this sheet, such as a box for "follow-up contract". This in turn means that no independent assessment can be made on the part of Dekra in the event of vehicle returns.

We have been loyal regular customers of the car dealership Riller & Schnauck Berlin for over 15 years and always happy customers. But the last 5 years have been hell for us.

Attention also with the service of the vehicles!
Gladly errors are concealed with the lift. We have found errors in the handling of the lift on site. Then we pointed out the employees to their mistakes and were verbally attacked.
The scratch that was created was covered up by the employees.
We would recommend since this experience to make a detailed video before the delivery of the vehicle!

Safeguard yourself legally by having everything confirmed in writing.

It's sad to see how Riller & Schnauck developed.
It used to be comfortable with every visit.
But since noble brands have been included in the portfolio, the service in the other areas has deteriorated immeasurably.

We hope that with this review we will reach the right people at Riller and Schnauck to change these conditions.