Alex B13

Review of Riller & Schnauck GmbH

I bought my BMW here and thought the service close...

I bought my BMW here and thought the service close to home would be useful. Simple service work, such as changing the oil, was also okay, although I wonder why you top up the oil to 125% and thus risk engine damage. When installing performance parts or warranty work, time-consuming rework with special dates was required every time, unfortunately 2 parts were also lost.
Riller shot the bird in a simple accident repair of the rear bumper. Not just the annoyance about bad paintwork (still very annoying today because the color difference between bumper / new and fender / series is annoying, plus the reworking in Teltow on poorly glued PDC sensors and visibly poor gap dimensions (was previously 1A). It was incredibly annoying Water damage that occurred 9 months later due to improper damage to the ventilation flaps during installation. The work was expensive, the fun was also over my comprehensive insurance. The vehicle was handed over to me with unrepaired water damage / wet, deleted coding and tuning software, so reworking , dry, seal and this time personally handed over by the workshop foreman to Mr. Molkentin after an extra shift overnight. For the deleted engine tuning I was allowed to drive> 1300 km to the tuner, now the software is running again. 3 months later the next PDC sensor came off with Riller no one thought about the consequences of his work? nd workload for the employees too high that botch slips through to the customer or is the quality of work not interested as long as the customer or insurance company pays and nobody notices?
I take my BMW to where I get performance for my money, where the passion for the car, customer and employee satisfaction are more important than mismanagement from the customer's point of view. At Riller, I paid a lot of money for unacceptable services, so I absolutely cannot recommend Riller. I hope you learn from it and improve the service from the customer's point of view and in the interests of your employees!

There is also something positive to write, such as Mr Thaler, always friendly and well informed, great! When it comes to marketing campaigns, such as the M-Driver Tour, Riller does nothing and offers such a spectacle. The organization, which is usually scolded, works and you drive the top models from the sports department with like-minded people, there is joy!