The worst delivery service in the Netherlands. I h...

The worst delivery service in the Netherlands. I had bought a new phone through Tele 2 that would be delivered by Reviva. The package would initially be delivered to my parents (Thursday), but because they did not have my passport, I called back that same morning to make a new appointment at my work the next day (Friday). would find. Then in the evening I was called by a courier at 7:00 pm - that he was in a traffic jam and would be there in 20 minutes. To which I indicated that I had already moved the appointment in the morning to the next day and thus ended the conversation.

The next day (Friday) I got a call from Reviva that the package could not be delivered today due to an error in the system, which I understand by the communication that clearly did not take place with the courier. Reviva would contact me about a new appointment and informed me that they were also open on weekends. After I still hadn't heard anything on Sunday afternoon, I contacted Reviva again to see the status of my new appointment. She told me that she could not see where the package was at the moment and therefore I could not schedule a new appointment, she also pointed out that they still had to receive the package from Tele 2 - to which I indicated that the package was already delivered to a delivery person. and this could not be the case. I got angry because how can you 'lose' a package for 4 days? I indicated that I wanted an answer that day about where my package was and I wanted to schedule a new appointment, after which the (not so friendly) lady told me that she would contact me that day.

Monday morning at 8 am, I still hadn't heard anything and decided to contact Reviva again - the guy I spoke to indicated that the package was correct but that it still had to be registered and that I would then could only make a new appointment. He would keep me informed and indicated that I could expect a call before noon. You guessed it ... it was noon and I still hadn't heard anything. I decided to call back myself and could indeed schedule a new appointment. The times at Reviva are quite far apart and I indicated that I would like to receive the package at work for 1 hour because I had an appointment myself afterwards and would no longer be at the same location. He could take care of it because of everything that had been done wrong. The next day (Tuesday) I received a message 'your delivery person will be at your door between 13:24 and 15:24 and these were exactly the times that I am not present. I then called Reviva again to report this and the (not so nice) same lady answered who indicated that this could not be changed and I had to find out for myself. She told me that she could not find anything in the system about the agreement I made with her colleague to have it delivered before 1:00 PM. In addition, she did not agree with me about the number of times it had gone wrong, because it was not indicated in her system. Sorry but how can you treat your customers like that and call me a liar?

I hope this post makes it clear that the communication within this company is not normally bad and I hope you see this and take it seriously so that this can be improved!