This is the worst experience and customer service I have ever encountered. Zero support, Zero direction, they even keep an employee for more than a few months, they have been steeling from my companies for 4 years and they won't stop. If there is any open lawsuits against them let me know because I would like to join. One star is too much for this fake company.
Revel has been a great point of sale system for my company. The lack of customer service from the major POS providers made us search out a new option and we discovered Revel. While there was some growing pains they are always available to help fix them and actually listen to us and make improvements to their system to fit our needs with every new app release. It is user friendly, especially the back end. I can change prices or add items from anywhere as long as I have web access. It has made things really for our management team.
If I could give LESS than one star, I would. We have been using Revel for over a year HORRIBLE tech support. The tech support people are not very knowledgeable about their own product.
Working with the Revel team has been very good; the system itself is relatively intuitive, and it can be customized to specific needs. It isn't the PERFECT QSR platform, but where it lacks in smoothness from time-to-time, the support team makes up with fast action.
This is the first time writing an online review (of any kind). Unfortunately it has to be such a terrible one.
All I can say is STEER CLEAR of this company. I have never dealt with such unprofessional (and a lack of) customer service from a business until now (with the exception of Blake Hall, the Sales Representative who was very professional in assisting with our initial service order).
The company locked our account and it has been THREE WEEKS dealing with their incompetence and nothing has been resolved. Every day we just receive lip service (that we are awaiting a response from their executive team) and that the matter is being dealt with. Again...we are are fully inoperable at the moment. We've exhausted all efforts in escalating this matter with the Revel Company.
Im not sure which small business can survive for weeks (let alone hours) without having the means to take customer payments, check inventory, etc.
Looking back, we had issues with the installation of the system as well. The Menu Build should have taken less than one week [to build the menus for our system] yet they took 4 weeks. Our Customer display was never installed [yet they continue to bill us monthly for this service].
We have no other choice but to scrap the our initial investment and be setup with one of their competitors [and let this soap opera drag on its own until it is remedied].
So if you asked my opinion as to whether I would recommend this incompetent company....I would say "RUN FOR THE HILLS!!"
I've been using Revel POS systems for my restaurant for the last 3 years. It has been a tremendous tool in running and managing my business. The technical support has really improved and is very helpful with all my requests and questions. They also follow up promptly to ensure the queries have been successfully resolved and continue to be so.
The back end managing of the system has helped me manage my POS from off site locations as well as extensive modifications and customizations to suit my operation.
All in all, I have been very content using the Revel POS platform. The system and technical support are a great win for me!
So far so good. System is easy to use. Customer support is professional and responsible.
Great product, I was up and running within a few hours. I have had a very pleasant experience with support so far, they helped even in the middle of the night when I had some questions regarding the back end.
You have been warned! Run the other way! Down right the worst company to deal with, zero rating for customer service, they charge you for their computing errors and never give any credits for when their system doesn't work. We use revel, toast and clover and we have had to contact our bank for chargebacks, our attorney to sue them and the state attorney general for false sales statements! We will be reaching out to others with our same issues for a class action against them!
Pros: There are none!
Cons: The while company!
We would not recommend this pos system to anyone!
If leaving a review is the only way you will respond to your customers, this is what I have to do. I have reached out to support, billing, and customer relations and have received no response back. I have been charged a total of $2,400 for your white label app and never received the final product. I have documentation of all the months by locations which were billed for monthly subscriptions for services never delivered. If you want to show potential customers that you are truly working on a better customer service team, please tell me how you will be resolving this issue and I will be happy to followup on this post.
Update:
They have finally credit my account back! Thank you
By far the worst customer support I ve experienced with a software company. They are condescending from setup to support. They don t value customer loyalty and just want to charge for every tiny thing possible. I would never recommend working with this company. Once they got a little big they decided to not care about their clients any more.
I would say they had bad customer support, but they really don't have any customer support. To call them unethical or dishonest would be too kind. If you are wondering about the 5 star reviews many are written by employees, Dylan Phan for example.
system crashes frequently. customer support seriously lacking. the worst. Using revel for our business has been a nightmare.
DO NOT USE! Look into BreadCrumb.
The worst customer experience that i have experienced. It took me multiple emails that spanned over weeks to get them to engage and respond to emails. Once I actually got a sales rep i signed a "service" contract and purchased their hardware. That was my MISTAKE! Once I paid for the hardware the entire REVEL team disappeared. I have spoke with their team about canceling the contract, they refused and now they send me collections over $500 "cancellation fee". I am out money for purchasing their hardware and a lot of time chasing them down.
The iPad and the software is very modern and sleek. It is also extremely user friendly. Did not take me too long to master the front end because the software is intuitive and similar to using other apps on the iPad (with large buttons etc.) My sales person, David, has continued to follow up with me to make sure everything is working smoothly. Support has been quick to return my phone calls and walk me through any problems.
An incredible and reliable solution for update-able and adaptable business of all sizes. With our new OLO we can receive our online order as soon as they are made. Even the offline use of our REVEL POS updates immediately after we are back online again. I have used enough POS systems in my life to know when one cannot be outdone, THIS IS IT!!! They actually made improvements and outdid themselves. Update your spreadsheets and submit, and done! Thank you Revel.
Revel s mobile POS solution has been such an asset to my business, which is high volume. All the mobile tablets are able to connect to each other and even if the Wi-Fi is down I am still able to complete transactions and once the Wi-Fi comes back all my transactions are listed and completed. The mobile tablets make checking out customers like 100x faster.
Sketchy company. Be wary of doing business with them.
Revel as a system is an easy user interface and the back end management tools are great....except if they don't work or you need customer support. There customer support is absolutely terrible and after 3 years, I have come to expect it will sadly NEVER improve. They give you a San Francisco phone number but only sales people are located there, otherwise for support you are transferred to Latvia. Their custom support is rude and condescending. They mouth a lot of canned talking points but do little in the way of actually helping.
Constantly crashing, updates always messing things up, connection is never stable
The most unethical company I've ever dealt with. Avoid.
revelsystems.com