Restaurant Kasteel Erenstein Reviews

Beautiful surroundings. Cold in the breakfast room despite the extra heaters.

Been several times for wanting to have a cup of coffee. No staff allowed to see. Operation / occupation severely below par

You do not sleep in the castle, you do not sleep nicely in a farm somewhere nearby and not at all what was said

Cozy lounge areas and nice staff. The bar is only very small and not special

Rooms noisy and not always clean. Meals are not in proportion to the price. Buffets very sparse. New Year's Eve package done ...... never again!

Nice hotel good food rooms was somewhat dated but could be refurbished Staff very friendly.

Rooms can have a makeover. Breakfast well cared for. No caffeine free coffee.

Mattresses are very bad. We indicated this at the reception. It is a known problem but they do not do anything with it according to the receptionist. That just can not be.

Super friendly service. Great food and also very nicely presented. Chapeau. That's the way it's supposed to be. Hospitality is of paramount importance here. You feel highly appreciated as a customer.

Quite nice, but a room in a garden full of mosquitoes, without mosquito nets was not nice

Beautiful location. Friendly staff. Interior a little dated.

Beautiful location. Nice hotel and nice employees. An hour from phantasia land. Also good to do.

Wonderful hotel. We had a wonderful room. It may be a bit dated, but it is all right. Nice breakfast and beautiful location (next to Gaia zoo, wonderful walking area etc.)

Delicious surprise menu and great service, that's it.

Great location, comfortable rooms and quirky restaurant. Staff were friendly and helpful.

Beautiful surroundings. It is a shame that it is suggested that you spend the night in the castle, while you actually have your room in that white annex. Incidentally, the room does need an update.

Beautiful environment and nature. However, the rooms are old-fashioned and dark. The predominant dark brown and green colors in the room make it anything but cozy.

Good area for walking excellent facilities nice breakfast.

Rooms are okay but breakfast is inadvisable.
14.50 for a breakfast. You must indicate at check-in what you want the next morning and what time you want breakfast.
Half was not there (no bacon and mushrooms for English breakfast) the sausages too tough to chew. We had to ask about this because it was not reported in advance that there were no products. The healthy breakfast of fresh fruit was also not fresh scrambled eggs without mushrooms and was very old and the humus looked like it hadn't been covered for 3 days. Not to mention the insect punch (fruit juice). When reporting to the reception it was yes the egg has been in the bin for a while!?! Didn't I have to fill in a time? She also ran breakfast herself and had never heard of this.
They say they are going to do something about it, but thinking about maybe compensating you for not having breakfast did not occur to them. Oh yes, they were also asked if it was breakfast for the first time. Yes and the last time too!

We are now for the third time in castle Erstein and found it very good, large room very nice staff and the food was fantasies.
Final conclusion worth to stay once

Wedding attended at Erenstein castle, beautiful historic location surrounded by nature!

we got a room for 2 nights on the 2nd floor (28 steps), but are 71 resp. 73 years old. This was a decrepit family room with stains on the chair, curtains hanging loosely and armchairs on which you could not sit properly. Incidentally, we had already booked 3 months ago and received a comfort room. The question whether we could get another room was answered negatively, because a ladies cycling team (WNT) had reserved the ground floor or the guests who were initially placed there had to sleep elsewhere and in our case moved to a room that didn't even meet 2 people met. Too bad Fletcher, you completely ruined our wedding day and the remark "we can't renovate all hiotels at the same time" makes no sense. Perhaps you should curb your expansion drive a little and think first of the quality instead of the quantity. The food was abominably bad; the meat from the mixed grill could only be used as a shoe sole. In any case, don't settle for room 61.

Food is good but not exceptional. Staff must learn a lot about customer friendliness

Great beautiful location with a beautiful interior. The food was superbly provided by very friendly staff. The four-course dinner was truly worthy of a Christmas dinner. Top location where I will definitely come back.

It's a great spot to host an event like a prom. Good service, easy to get to, good parking spots, good drinks and food. Recommend it!

Super nice place to stay a night and breakfast and surroundings are super nice.
Highly recommended

Nice environment ... but in my opinion they can still grow in customer service
That put a damper on our stay.
After I responded to a satisfaction survey, I never heard anything again ... and so fits perfectly into the image that I got ...
Not a really warm welcome .... too bad

The name suggests you stay in the castle, but only the restaurant is located there. And it was booked full so had to eat out. Nice rooms but **** ranking is not clear why, no cooler in the room, no safe. Breakfast is okay but one hour before it closed the croissants where already gone. Nice cities in the area. Had to wait at reception couple of minutes, little staff around. But worth the stay.

It smelled musty when we came in and it was cold. Reasonable room, bad bed (sagging). Breakfast good but simple. All in all not the level you expect at a beautiful location like this. Next time another hotel in that area and for this price it should be better.

Nice dishes, also the vegetarian options. Friendly and professional staff.

Nice rooms We were lucky that we were in the former bridal suite also had a delicious dinner in the restaurant very cozy and culinary shame about the poor breakfast room and the super uninviting lounge

Good and generous food tasty Wild menu eaten worth repeating

Breakfast was good, service also. Room was poor, too noisy and overdue maintenance

Super nice location and very friendly people. I thought the food was a bit bland, but the dessert was delicious

Great food, great service who knows what to spoil ... Good attention without being too present.

Very welcoming and friendly staff. Clean room and fresh bedding. Very nice breakfast. Great environment

Room was a bit old. Staff was very friendly and helpful.

Not been in the restaurant. Walked around the castle, that is freely accessible. There is a large free parking space. Definitely worth a walk around.

It was nice, the only thing is 2 seperate small single beds. Rooms ok. Clean.

You think I'm going to spend the night in a castle but you can sleep in the stable 300 meters away. Very old carpeting in rooms and corridors gave a bad musty smell. In the restaurant (castle) we also went to eat and that was far from fresh .. even expired vegetables they even saw brown. We have therefore left it. 1 positive point de gaia zoo is nearby. And a very nice zoo.

Outdated, the food is poor.
Outdoors is appealing, but the insides are faded with lousy beds and with a poorly organized breakfast. Actually, it's the old Fletcher formula all over and i'm wondering why I booked in the first place. Please update the hotel, much potential but now it is overpriced with poor services.

Restaurant is highly recommended, very good food for very acceptable prices. Friendly staff. Nice ambiance.

Rooms without facilities, breakfast does not make you happy (staff are more concerned with themselves than with guests) ... 2-stars, restaurant located 400 meters away (beautiful castle) compensates a lot, but not everything ... 4-stars, ergo ultimately max ... score 3.
Hotel lacks the dynamics of integrated restaurant.
Unfortunately

a good breakfast buffet but some smaller rooms for the price and compared to other fletcher hotels so qualitatively less.

Nice courtyard, many ebikes are ready for you. A little more maintenance may be done. Weed moss etc. This does not represent such a beautiful courtyard

The staff were extremely unfriendly, they just ruined my birthday because of their bad behavior and the room was very substandard and so dirty that I didn't even want to shower. Big fat -1 actually for me so !!!!!!!!!!

We had booked for 2 nights, but left after 1 night. Room was shabby and dirty, hotel itself looks tatty and dated. And idd, we were also under the assumption that we would sleep in the castle (but that is the restaurant, it turned out on arrival) When the breakfast (at 14.50 pp) turned out to be meager and tasteless, we rushes packed. A mockery, folks, don't!

Hotel was good. It is a pity that the castle is a few hundred meters away and is not even visible to the guests.

Clean When we arrived it was clean and there is also cleaned every day in the afternoon.

We had invited our Family today for an Easter brunch. Enjoy and not have to cook for hours yourself. Well .. if only we had done that! My wife was ashamed to death and spontaneously broke into tears when we got home. I have rarely experienced such a scanty thing. Half of the products that were announced were missing. We wanted to miss what was offered .. we finally did child animation ourselves. Even the additional Cappuccino ordered went wrong .. it was lukewarm, bluh! Of course we should have been able to say this all during the Brunch. But how annoying this is if you want to enjoy being together with your loved ones during the Easter days. That 1 Star rating is only for the ambiance and the friendly staff!

The idea of sleeping in a castle made us very excited, unfortunately we soon found out that this hotel advertises something it is not. It is a building diagonally opposite the castle. At the reception we were welcomed by a lady who clearly preferred to lose us rather than being rich.
The room looked nice! When I wanted to take a bath I saw something that was a lot less. A soap dispenser full of mold and I certainly have not used this. The room was also very noisy. We could listen in on the discussions held on the floor below and it sounded like we had landed in a hurricane when other guests took a shower or bath. The breakfast was fine, but in my opinion not worth the 13 per person. All in all an ok hotel for a stopover, but no more than that.

Had dinner in the restaurant via fletcher Klavertje4, we didn't really feel welcome. Starter an onion soup, had no taste. Main course a snitsel. Castle and surroundings look good.

Unfortunately I didn't read the lowercase letters and assumed that we would spend the night in the castle. So to read a problem that several people have had. Hotel location was good. The beds were fine and I think it was quite new, but the seats with the torn fabric need to be replaced. Bathroom was fine too. Room was noisy, but fortunately we had little trouble with this. All in all great had a great night.

Nice location, beautiful room, wonderful breakfast. Good base to discover South Limburg. The hotel is adjacent to Gaia zoo.

Room was neat. Way too few staff. 1 young lady ran 2 terraces and the counter. Eventually being able to wait an hour for a drink. The castle and the hotel are completely different things and are not together. A mockery for the name Fletcher hotels.

I think Fletcher is a flasher hotel ..

First room really smelled like cigarettes and second room was not clean. There were still hairs in the bathroom and plastic bags.
The receptionist also came up with an excuse that dinner had to be booked in advance and after I indicated that it was booked in advance, they had "no" place anymore, so I drove to Germany for dinner.

Coffee machine and kettle are not to be found in the rooms.

Hotel is separate from the castle while it was shown different in the pictures.

I don't think receptionist knows what hospitality means because they look very grumpy and they are unhappy if you have any questions.

I definitely do not recommend this hotel.

Hotel nice! You can enjoy a nice walk in the neighborhood. Restaurant looks great. Hotel is certainly dated, but we had a good deal. Food very average. Booked a 3-course dinner, as the catering is now closed. You have to pay extra for many dishes. Entrecote for around 26 euros and then getting a very thin steak is very disappointing. Wasn't prime rib. Raw vegetables, 2 small potatoes. We had the main course within 5 minutes. After 3 courses were really hungry !! Very sorry!!! Specified during operation. Very little could do with it, were orders from Fletcher. Got 2 drinks from the case. Judging from the amount of complaints, they don't do much with it. Breakfast was fine by the way!

Nice hotel, with beautiful restaurant, super good service, unfortunately a bit understaffed with staff, but all in all 5 stars very deserved

Unfortunately not included if restaurant is full and the group of 20 people want to dine. Then offer them a limited menu and keep them on the terrace. There they also drink drinks. Now that group has gone into town.

This has been a four star hotel. That is noticeable. Perfect abination. The hotel is located a few hundred meters from the castle. Food in the castle is excellent and of course the best environment you could wish for. The hotel itself is located in an old farm. How dated. The dining room is a bit more modern and pleasant.
It's a Fletcher hotel. So there are few staff. If you sit in the bar in the evening, the lady / gentleman on duty must pour your wine, then quickly leave to tidy up something or to man the reception. In short; that's a bit less. But the staff is and will always be extremely friendly and helpful. Really recommended.

Spacious room, nice beds with warm duvets, fast heating, great bathroom with bath. Nice rustic decoration of room and hotel. Beautiful location and walking environment.

Had wonderful High Tea, the staff were friendly. Unfortunately it was a bit noisy. For the rest the food was good quality and this is definitely recommended to come back!

Very nice hotel and the staff is very friendly. Unfortunately I could not use the breakfast, which had nothing to do with the hotel.

Surprisingly beautiful environment! Let me start with that. The restaurant is the castle itself, we did not eat there, but we did walk in the area which is worth the visit in itself. The overnight stay is in a renovated building that was originally built in 1713. It has a good rustic atmosphere but is still equipped with modern conveniences. The staff were friendly and breakfast was more than adequate in both quality and choice options. Gaia Zoo, very close by, was a random part of the day filling for us, which was very popular. We also had dinner at Felice in Kerkrade and we were very pleased with that. Is within walking distance of the Hotel. Then why 4 and not 5 stars? The hotel had defects here and there. Looks like cuts that a top hotel would not make. (Handbook hanger hung somewhat loose, turn mirror did not turn, stop in the bath was replaced with a normal stop and also some small things. Furthermore, a very nice stay.

In the beautiful restored castle. A special experience.

Cozy hotel. Bathroom was neat but room itself somewhat dated.

Beautiful castle, nice interior and staff in beautiful surroundings ..

Never been inside, but it remains such a beautiful building. As a child I found that ak in the eighties, but it has never lost its beauty.

I had a high tea with my sister Miranda Simons and we really enjoyed it
Friendly host and a delicious high tea
Really recommended
Next time we will go for dinner