My room was beautiful and clean. Easy and quick access from the garage to the room. This hotel is surrounded by restaurants, stores, Regals New Roc movie theatre and Game Center. Definitely a place to kick back and enjoy.
Enjoyed my stay here, the staff wass amazing! The best experience I ve had out of all The hotels I ve been to in new york. Jeanie was sooo sweet and helpful checking me and my friends in. The day we checked out the staff on shift that morning was nice.
I didn't stay there because I'm a smoker and it's a smoke free bldg..
Rooms unkept. Rips in black out shades. Problems with bathroom door. Phone did not work. Unimpressed. Not normal Marriott standards.
Great service and an extremely attentive staff. Making me feel quite at home
Charged my card twice. Couldn't check in til 8pm. Terrible management and would never stay here again.
Mannn the service is unbelievably slow and the beds are ridiculously uncomfortable. I personally wouldn t stay here again.
I wish it would be more clean and not smelly and a bit more upgraded. I got in a non- smoking room which was saturated with a smell. And a housekeeper who said she doesn't smell anything. There were completely torn dirty sun shades blinders in several vertical spots on the window.
Friendly helpful staff. Solid breakfast. Was upgraded accordingly due to my status without even asking. Good place, just don't wander too far from the hotel at night. Some shady areas nearby.
A group of friends,got together to say good bye to a friend that was relocating to another state..servise was great..
This was one of the best hotels that I have stayed in
Awesome place for the kid's. Had a blast and the service was great!!!!
Window damaged and flies in the stairwell. Not much attention paid to the guests comfort.
My stay was short but I really enjoyed my stay rooms extremely clean.
I like that you can book a room with a kitchen & cook your own food, and it's located within the mall area where you and your kids could enjoy movies, go shopping & arcades. Staff are friendly and tend to your needs. Clean n cozy atmosphere
Beautiful place, good beds, huge room, as a microflat, beautiful kitchen, excellent service, nice bathroom, very good breakfast.
Wonderful hotel that I recently stayed at over a number of weeks. Staff were professional and friendly. Beds were comfortable and changed on a daily basis. There are many stores and restaurants nearby. Free daily breakfast was delicious. There are guest events held on Mondays through Wednesdays. There is free Wi-Fi available.
The key machine broke the night of my friend's wedding and no one could get room keys until the morning. People had to be escorted to their rooms by staff because they used a master key! My husband left some items in the closet there and we went twice to try and retrieve them. Both times we were told on the phone they have them ready for us and both times they didn't have them. Finally we said to mail it and then they told us they didn't have it anymore and someone must have taken it. AKA someone who works there stole it.
No complaints at all. Check in and check out were hassle-free. Very nice accommodations. Good parking policy. Friendly staff. Would definitely stay there again
The Residence Inn was a convenient location for the guests of our wedding last year. We worked with Kelly, their Director of Sales who was knowledgeable and accommodating. We would definitely stay there again.
Quite comfortable. The hotel is in the midst of all sorts of points of interest, including restaurants and a movie theater. Breakfast is on the top floor so you can watch the water while you eat. Very nice!
I cannot give enough accolades to the wonderful staff at The Residence Inn New Rochelle,NY! From the moment I walked into the lobby until the morning I checked out, I was greeted with warm smiles, genuine attention to my accommodations and professionalism at its best! I was always greeted with a friendly "good morning" accompanied with a smile and a warm "Good night Mr.Hunt" as I returned from a long day of work. (The fact that they took the time to remember my name was impressive in and of itself!) It wasn't until the final day of my stay that I revealed to the front desk that I was previously a General Manager of an Extended Stay Hotel and have a discerning eye for room detail as well as guest expectations. The staff far exceeded all of my expectations and made my stay an unforgettable experience through their professionalism and genuine kindness! I look forward to booking my next hotel accommodations with Residence Inn New Rochelle, NY. Thank you all for a wonderful experience!
Ceasar Hunt
Area Manager
Mattress Firm Inc.
Columbia,SC.
Clean rooms, friendly staff, close to markets, restaurants and playgrounds
Have stayed at this Marriott before and as usual very good service. Rooms were clean and we'll stocked with utensils, cups etc. The breakfasts this time around didn't have that big of a choice as before but overall , everything was done quite well. Will be back.
I used to love it there. But the last time i stay really piss me off. I would not be going back there every again how the hell they put me on the 8th omg how that floor smells so bad omg it was making my tummy hurt so I called front desk to ask them what's that smell so i ask "what's that smell? Do u guys have a mices" the lady was like no we don't have mices so she hung up so the next morning we checking out and the guy ask how was my stay I told him why the whole 8th floors smell like I couldn't enjoy myself and why I heard dogs barking early this morning he said I was on a pet floor omg I was so upset how could they put me on a pet floor without asking me that's why it smells so bad and was loud. Am still very upset about this cuz my boyfriend want a special weekend but we didn't have it due to the smell and dogs barking half of the night.
My stay at thia hotel is one i will never forget, it was during time when Turks & Caicos Islands was expecting another hurricane Marie, my flight was cancelled and i was in New York, from the moment i checked in Lisa made me feel welcome what a diamond, her smiles, her personality can't say enough about her, what a gem and there was Yasir Raza and another manage didn't got her name, breakfast was awesome each morning, home away from home
Decent hotel. I've stayed here before. It's nothing special, but it does give you close access to downtown New Rochelle.
Beware,. Housekeeping STOLE MY CLOTHES JEWELRY, NIC NACS, ANND MONEY. DID NOTHING TO HELP. OH. THEY DON'T DUST,. I WAS There For A While When I Was Looking For APT. THE STAFF I MUST SAY WERE VERY NICE. I HAD NO CHOICE,. ONLY PLACE THAT WOULD TAKE MY " SIR SAMUEL SONBERG ". aka ( SAMMI SAM )
The staff in this hotel is amazing. They were very accommodating to all our special needs. Highly Recommended.
Its a pretty ok hotel just hate how someones dog is always barking when i wake up!
Recently, I had my daughter's wedding in the area, and this was the hotel we chose to have them stay at. Kelly Agama, who deals with the group sales, really made the whole process stress-free, easy and a pleasure. The whole staff was truly wonderful and went above and beyond for all of us, the rooms were comfortable, the location was excellent and was easy for those guests who were travelling to get to. Allowing the family to use the breakfast room in the evening to gather and chat made our stay that much more memorable. All of the guests who came were pleased with the accommodations as well as the friendly service, and the complimentary cookies. The one thing that I believe could be improved upon was the carpets in the rooms, however, everything else was just fantastic. I would recommend this hotel to anyone travelling to this area.
Very good. Employees attendants helpful and friendly.
Super helpful and friendly staff! I was there for almost a week and needed extra support with sailing gear and the staff was very accommodating to help me out. I will be going back there again!
Wish they were more attentive specially with a long term stay guest
Perfect location to get the train. Right in the heart of everything. 100% amazing hotel.
Great location. Staff is helpful and knowledgeable. Rooms are well appointed and clean. Safety is a priority. Whether traveling alone or with small children, this is a terrific choice. Great roof top pool. Across the street are resturants, movie, trampoline and bowling facilities. We will use this hotel again our next trip.
Great hotel my company had a meeting there services were great!
When we first pulled up to the hotel, I was hesitant. It's located in a very busy area (attached to a mall in New Rochelle) and it didn't give a restful vibe. Then we went inside, and the people at the front desk were really nice. They explained the garage parking ($10/night) which I thought was reasonable.
We stayed in wheelchair accessible suite (I use a wheelchair and can't walk) with a roll in shower, #809. The first room you go into has a kitchenette and pull out couch, the next room is the bedroom with a king bed and a roll in shower in the bathroom. It is a corner room with views to the east and north giving nice light. They had curtains which block out the light at night.
We had to request a bench to sit on in the shower; I found it a bit annoying it wasn't just there in the roll in shower, but they did deliver it quickly.
There is only one bedside table and it's on the side of the bed by the window. I couldn't get my wheelchair through that space (narrower than 2 feet) so I had to get in bed on the other side and scooch over to the other side to plug in my phone.
We slept well on a relatively firm mattress.
There was only decaf coffee in our room which was also a bit annoying.
Breakfast on the 10th floor is included with many many choices: eggs, cereal, breads, tea, coffee, juice, etc.
When I went in the morning to return our card keys, no one was at the front desk. That was annoying.
Overall, this experience was so superior to a horrific experience we had at the Radisson in New Rochelle (due to the fact I use a wheelchair), we will certainly stay at the Residence Inn again when we're in the area.
This is not my first time staying here. 5 minutes into the new year I got kicked out for playing music. There were other people banging on our doors playing extremely loud music and smoking. I was disappointed when they didn t kick out the other parties only me and my 2 family members.
Amazing, top of the line stay. Super comfy rooms, great breakfast, clouds for beds, late check out is standards! Showers hit the spot. Excellent location, many things close by
I was there for a tour of the facility to potentially use for my wedding. We didn't stay over but the staff was very friendly
My stay was lovely
Definitely going back once am in NY
Rooms are clean, the whole experience was good. Highly recommended.
This location is like a second home for me, the staff is absolutely over the top, starting by the warm smiles and greetings from the Front desk and the delicious cookies they have to the staff in the breakfast area. Everything is within walking distance, I can't thank you enough for providing that second home feeling for me and my family. Thank you very much.
The Residence Inn in New Rochelle is conveniently located on the corner of the NewRoc City mall. Parking is super convenient directly adjacent to the entrance to hotel. The lobby is cozy but designed well. Breakfast is on the top floor and is continental. The rooms are designed in a modern contemporary feel and are comfortable. Carpets appear new. Staff are extremely friendly and helpful.
Not a super new hotel, but the service was excellent. I came with a high-maintenance corporate group and the entire staff was accomodating. I was greeted by every person that passed me. I would certainly come back.
Front desk staff is exceptionally nice. Rooms were clean and comfortable, but a few items like the age-yellowed phone could use some updating.
Our church had our annual retreat at this location and everything went smoothly with our large group. The front desk were always attentive and responsive to our many requests at all hours of the day and made sure we had everything we needed to have a successful event. We will be back!
It was an awesome experience, I got to relax, shower and even spend time with my parents. This shows that the Residence Inn is the best and will always be the best
Heck even I got to play with my south park action figures, that's how awesome of a space it is
Residence inn new rochelle is the worst hotel i ever experience in my life ever. You dont deserve the one star .Sarah general manager, nicole front desk manager, kelly sales representative poor customer service i would put neither of them in a deli to cash, They're rude and unprofessional. Surrounding smell like feces, cigarette and ganja smoking. Sheets, towels that the guess using thrown on the floor in the laundry room, gives my skin break out. Over charging guest extra 20 are 35 dollars per day especially nicole the manager. Room service poor very little are none. The manager need to re-arrange their staffs , you would have done a better business. Inspite of that a very few nice employees are there. Congrats for the renovation that you're doing there.
kelly sales representative i would put neither of them in a deli to cash, they have no customer service very very poor.
Whoever runs this hotel, please have a meeting with those ladies who run the breakfast in the morning. I m talking about the Tiffany I think her name is with the braids and the other lady with the short hair. Both very shady and immature. They take almost 30 minutes to get everything out and ready especially the juice machine. The one with the short black hair also likes to gossip a lot. Instead of her gossiping she needs to do her job. Extremely unprofessional and immature.
Really great for extended stay. Train into Grand Central is just next door, and it has a legit continental breakfast.
The staff and location is clean and city Island is not to ffc ar away
Excellent hot & cold breakfast buffet included. Close to train to go into the city.
Plenty of room I wish I could afford it everyday. It suites me.
Clean, new, friendly staff. Medical staff rates. Lots of construction on other floors only during the day but mostly can t hear it. Prices seem to reflect the ongoing work and every worker is kind and helpful. Seem to be respecting covid guidelines as well, lots of precautions in place. Would recommend for people in transition like our family waiting for our house to close as an alternative for airBnB which is hard to come by in Westchester.
Very friemdly and very hospitable. Clean and efficient
Great customer service, Nice 10th floor especially with those yorkies. Elevators are very fast. I HIGHLY RECOMMEND THIS HOTEL!!!!
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