Renton Honda Review

I went in to try to trade in two cars and purchase a used Civic. I had two financing options pre-arranged and made an appt online. It should have been a very easy experience. When I arrived, I was greeted by Linda. Very nice, helpful, perfect experience with her. But when we started talking numbers, things went south.

First, they valued my cars appropriately, but wanted to reduce the amount they gave me for both of them considerably for a "reconditioning fee" which resulted in rolling way too much into the loan on the car I wanted to purchase as negative equity. I've never heard of essentially making the customer pay this cost. Basically, this pushed my loan terms over the line so they pressured me to explore other lending options. I went against my better judgement and agreed to the credit inquiry, but they came back with a financing option that exceeded my budget at nearly double the APR I had previously arranged with a payment that was way over what I told them I could pay. It all felt wrong and I expressed to Linda that I wasn't happy with it. They tried again and came back with an offer to finance a brand new car which wasn't at all what I wanted or could afford.
Lastly, they sent over their Finance Manager (whose name I don't recall unfortunately) as a last ditch attempt to get me to agree to something - anything. He really put the pressure on. He tried the trick I've seen so many times of turning the paper over and writing down some quick math (that didn't make any sense to me) to justify the loan terms he was pressuring me into. And then he tried telling me that if my credit was better, they could give me better options. It doesn't matter that I'd just looked at my credit scores a week before and seen them 80 points higher; it was just plain insulting to say that to someone and completely useless. I can't understand why anyone would think that's useful. Convince your customer to buy something they can't afford by telling them they can't do any better? Nope. Lots and lots of nope.

Linda was great and very nice, but everything else about what should've been an easy car buying experience was awful and I left without the car I wanted.

Worked with Ty at Honda Autonation. She has a great personality and made my Honda purchase experience a smooth and comfortable one.

I worked with Roderick to buy 2019 Honda Pilot EX-L, overall experience is great. Roderick is not pushing hard on customer and make me and my wife feel comfortable working with him. I was initially looking for Pilot LX or EX but those did not have much choice either not available or have only one car in the lot, and Roderick is doing some extra to try find where to get those cars for me. IN the end I'm happy to buy EX-L

Was told by the representative that they need to have my car sanitized before they can work on it .They told me it would cost me $29,95 . I asked if I don't want to have it sanitized since it should not be paying for it and the guy(Bill A.) told them they won't work on it. I thought it at first but since I am already there and hate to travel to another place for repair would be inconvenient I just reluctantly agreed. They should not charge me for this kind of service. I felt like they are nickel and dime me!

Our sales guy was Boden, and he was courteous, professional and informative on the options we had with what we were looking for. He was also efficient in processing our paperwork. His shift was ending and he handed us off to a coworker, he made sure he introduced us, informed him what we were buying and where we were in the process, this was impressive. I have purchased a Honda from this dealership in the past, as well as my dad, and we have never been disappointed.

I would definitely recommend AutoNation Honda of Renton, WA if you are in the market for a New Honda. I would buy from here again!

Always a pleasure doing business with the sales team!

Regards

Robert

Hands down one of the best experiences I have had with a car dealership. I will always use and recommend this place for car purchases.

Salesman Igor was super chill not pushy and took the time to show us every car until we found the one we wanted. and the sales manager Darren was very accommodating and friendly making sure my wife and I were 100% satisfied. Will buy from them again

They got my car at 3pm and left it untouched for two hours. End up brought it home without services wasting time for two hours and frustrating. Will not be back there for oil change no more!

We were looking for a car for our daughter. We all fell in love with the Honda HRV! Nhat Nguyen was fantastic to work with. He was willing to negotiate with us to get the best deal. Nhat was funny, patient and professional. AutoNation Honda is a great place to buy a car! We definitely buy my next car there! Thanks Nhat.

I m very disappointed in this dealership. I went here because it s suppose to be easier and no-haggle which was great, but while i was buying my car i was told that the 90 day warranty covered 100% of everything. Well i got home and realized that the car i just purchased had a small crack in the windshield that i didn t see before. I called and they told me that the warrenty didn t cover it and maybe i should call my insurance. I will never recommend anyone go to this dealership and i will never go back. I definitely feel scammed. The one sales man that was actually helpful and trustworthy was Tim.

Darrin Giefer sent a email wanting to know if I would purchase a car. I told him it shows sold. Please check on this. He said no it's not sold. Do you want to purchase I said yes and gave him my information (application) to get credit. Right after he pulls it. Darrin said sorry car sold but we have this other car. They think once you pull credit you have to purchase with them. They don't care who they screw. They just want a sale. On a vehicle you want or a different one. Don't give credit application (information) until you have a contract with a vehicle. They will screw your credit for their benefit.
DON'T PURCHASE FROM THIS COMPANY. Thefts

they failed to informed me of the driver side door repair, which was covered up.the car must of been in a accident, in which they failed to notify me.

I bought a Honda Accord at this Dealer a little while ago and been taking it to service every time there, but it looks like they don't fill up your vehicle fluids as they state on their paperwork, last time I took it there they didn't fill up the washer fluid I'm concerned they didn't change my oil either.
And in top of that I called to ask about it, they said they couldn't get a hold of the service guy and that he was going to call me back which never happened I'm very disappointed with what happended.

Quick, friendly service and lots of vehicles indoors to browse

Excellent customer service , number one facility, easy to work. Can't ask for more.
We wish them good wish , my wife is very happy with her new car.

Autonation Renton is the best dealer among these area. The Service Advisor was excellent and he did care for his customers. That is why I keep coming back to this location for the service even though it is about 20 miles from where I live and even if there is another Honda dealer that is much closer. When it comes to "AutoNation", you know you will receive exception service that you are looking for. I will for sure do all the car maintenance here as long as I have the same car (regardless of the distance I need to travel) because when it comes to the car maintenance, I want to be confident that the service location can make my car work and I will be safe driving the car. In the future if I am getting a new car I am for sure willing to do business with AutoNation. This is a very trustworthy brand and you can trust them without a second thought. They are sincere and professional, helpful and understandable. They are always working to achieve extra miles to make their clients happy, not just to get the work done. There are some other good dealers in this area but they are just not as GREAT as AutoNation Honda Renton. My service advisor Gledjan Vesho was awesome. He did everything he could to make my service experience from bad to a totally happy ending. He was very professional and super helpful. On top of that, he cared about how his customers felt in an unexpected (yet not pleasant) situation and was able to turn it around to a total different result (which was great). I would definitely recommend Gledjan Vesho as he always looks through your car's maintenance history in the system (if you have a profile in their system) and then provide you with services suggestion. He will not suggest you to do any unnecessary maintenance and will provide you with a quote that could hardly be beaten by any other dealers in the area. He is very knowledge and can answer most of your questions that you may think of. I truly trust this company (AutoNation Renton Honda) that is why I am writing so many words here (and I do not usually do such things). I would be happy to see this company getting more and more business and achieve its financial goal because I know as a customer that we will also benefit from this (getting exceptional service and great deal).

Great Car Buying Process! Darrin and Omar were fantastic, everything went extremely well, and I look forward to driving my new 2018 Honda HR-V EX. Way to go AutoNation Honda Renton!

Tim was great! Keep up the good work and give this man a raise!

We brought in our CRV in for the airbag recall. After we got the vehicle back, the rear drivers side door. had scrapes of paint as if it had been hit with another car door.

Thank you Honda of Renton and Pablo O. for such an excellent experience, valuing our time and being straight forward with negotiation. We came to purchase a 17 CRV low trim for my father and 1 hour later ended up with top model for the low trim model price - Amazing. Thank you again and we will definitely come back for another Honda.
One year later purchased 2018 Accord EX-L 2.0 beast for myself for an amazing price. Looks like we found our favorite dealership

We recently purchased a used Audi from here. Service was exceptional. The entire process was very pleasant (who knew shopping for used cars can be like that!), and the internet manager, Jeff Burley, was professional, informative, and most importantly - not pushy.

Aside from the hospitable service, the facility itself is clean and very spacious. They have a small play area for kids (could replenish some toys) and comfortable sitting area for customers.

I highly recommend this dealership.

Amazing purchase experience. I am a first-time purchaser and don't know much about the details of vehicle or financing. Pablo is a very helpful, patient, professional and friendly guy with a good sense of humor. He answered all the questions I had. You will feel like you are not talking to a dealer, instead you are purchasing your car with your friend. Pablo will give you his pertinent advice choosing your car and also help you to get a good interest rate based on your credit score. And yes I got a much lower interest rate than I expected! The process is smooth and you will not be feeling pushed to make any decision. Overall, great purchasing experience. Pablo did his job as a sales associate and also did his job as your new friend. I would recommend Pablo! :)

Living in Auburn, I bypassed two other Honda dealerships that were closer to me in distance (Fife and Auburn), to purchase a new CR-V at Auto Nation in Renton. Having purchased my prior CR-V from them in 2016, which I was also using as a trade in, I wanted the next generation CR-V model. I knew Auto Nation deals in high volume and could offer me the best price on my new CR-V - and they did! Having done my online research on both price and car buying negotiations, I knew what I wanted to pay for my new car, what was fair to get for my trade in, and that I did not want to waste a lot of time in the negotiating process/dance that comes in the process of buying a car.

I was greeted warmly by sales consultant Pablo Orejuela. To be frank, I am Asian and there were two other Asian sales people on the floor, when I first walked in. I thought I would get along better with one of them instead of Pablo. (You feel like you have an automatic brotherhood, when you see someone from your own race. And you want that comfort when dealing with such a major purchase in your life.) Pablo changed that stereotype for me - he was very professional, he listened to what I wanted in my car and found it for me, and he understood that I had done my research and was respectful of that and my time in the negotiation process.

In addition, I was there the day before Thanksgiving, and by the time I got done with the finance department, it was past closing time. (Most people would want to rush home to start their holiday.) Pablo patiently stayed after closing time to ensure I knew how to safely operate all the new (to me) features in my new CR-V and made sure I had no unanswered questions, before I drove off. When the next generation of CR-V comes out and I am ready to purchase again, I will definitely return to Auto Nation and ask to be helped only by Pablo.

Efficient. Informative. Low pressure. Comfortable atmosphere.

Autonation Renton never provided me an official invoice of my car last Thanks-giving day because they played games and just made me stay with current financial institution

Do not sign up for a service package if you buy a car from this place!!!!!! Last time I was here I had to wait for 4 hours for their shuttle service because no one put me on the list for the shuttle. I had to ask 3 times before finally getting put on the shuttle list. Each associate that I asked made it very clear they were not my service advisor and it was not their responsibility to help me. Today I was in for an oil change and tire rotation. They rotated the tires but did not check the tire pressure so once I got on the freeway my tire pressure light came on and my car was pulling to one direction so I had to go back and have them fix my tire pressure. Autonation, if you would like to make it right please post the direct line and name of the person you would like me to contact or reach out to the number on my file. Thank you!

INCOMPETENT - DON T BUY HERE - If I could make this 0 stars I would. I noticed a newly listed 2004 Accord with low miles. Spoke with a sales person, who suggested we put the car on hold, which I did for two days. I explained that I would be traveling from a distance to see the car the next day, even made an appointment. When we arrived, we were shown the car briefly in the shop, but then things changed. We were told that the car might not be available after all, and then we re encouraged to look at other cars. I might have let it go, but then I got a call from their sales department saying that I had missed coming to see the car I placed on hold. Later in the week I got a call from the sales person that the car was going to be sold for parts. Sure, a 2004 Accord with 61,000 miles being sold for parts. Just be honest with your customers and don t waste their time. 2 hours of my life I will not get back. Do yourself a favor and find a car somewhere else.

The Sales Dept pulled out all the stops to make sure they made me the best deal possible, I left Renton Honda very satisfied w/the choice I made.
Leslie Bailey

Thank you very much Pablo Orejuela for helping me get the Honda Pilot.

Great service!

We bought our car last January at Autonation Honda in Renton last year. Certified pre-owned. Today I took it to their service department to get a replacement wheel lock key and they took a look at my tire that was loosing air. They found a nail, patched it up, replaced the wheel lock key and washed my car. All for $2.26. I was thoroughly impressed! Thank you Tim Collins!

I walked the entire showroom floor for more than 30 minutes and nobody approached me which in a sense was nice but I was very interested in purchasing the Accord. The Honda dealership in Sumner was much more attentive when I purchased my last car.

More pressure than I wanted. Wouldn't call other Honda dealers to see if they had the car I wanted.

Great experience. Had my vehicle serviced, was quoted 1hr for repair and was done sooner than expected. Everyone helpful.

Not sure if this will even get through to management but it will at least help others when making a decision to buy a used vehicle here (I purchased here since they had the car I wanted and the ratings were high). I ve recently bought a used Subaru from this location and it s been a nightmare from the service end that bleeds through to the sales side.

When I first bought my vehicle I was owed a new tint job as part of the final sale. I made the appointment the following day for 3 weeks into the future so that they would have time to get the tint, etc. and to schedule my work around the day long job since I live in downtown Seattle. Since making the appointment I ve received a total of 3 phone calls with voicemail telling me I had this appointment, one phone call that I picked up to confirm and numerous emails letting me know this was scheduled. You would think this would have prompted a light bulb that if I didn t reschedule they would assume I would be there.

The day of my appointment I get in at 9:00 AM and two guys are standing around talking with each other. I get it, they could be talking about someone s vehicle that needs to get finished or something - first minor customer service let down that could be addressed is to acknowledge me and let me know that you ll get to me. I get Daniel who finishes his story laughing his way over and promptly changes his tone of voice and asks me how he can help. I say I have an appointment for window tinting and that I m here to drop off my car. He looks me up and after saying he doesn t see an appointment, tells me I owe $4XX or another. Tell him that I have it in my contract that it s free, takes him another 10 minutes and I m presuming a manager who doesn t care for his employees how to do it (here s how to do a multi-step procedure in a 5 second tutorial kind of manager).

Great, have my car in and will spend my day shopping, doing some work that I brought and I ll have my car ready at the end of the day. Nope. 2:30 pm goes by so I figure I d give a call to check what the status of my car is. Get a receptionist answer and say that my service advisor is on lunch and will call me back - why does it matter if he s on lunch or break, I just want a status of my vehicle... 2:45 PM comes and he calls to let me know it hasn t been done - it won t get done today. What. I get back at 3:45 PM because shuttle didn t pick me up even after telling me that they would promptly pick me up. I tell Daniel this was unacceptable because I literally took a day off from work to get this finished. He asks if there s anything he can do service wise so I tell him the power to the car outlet doesn t turn on and side lock doesn t engage if he could check one or both of them out. Can t guarantee it - won t even check it. What.

I ask for a service manager that I had the most unpleasant pleasure of meeting. He s talking to someone (consistency comes from top to bottom I guess) and when Daniel asks him to step in the manager says sure, just a minute. He then continues to talk to the person, showing him pictures, making the person feel uneasy with me just staring in disbelief that his story is more important than a customer. The service manager finally turns around and introduces himself as Charles, the service manager. Cool story, but if I m the one that needs to outstretched my hand to shake yours first, you clearly don t care who I am and more about your title there. I tell him my story, how this is unacceptable and that Daniel can t guarantee me something and wondering if he could help. He says no, it s not a Honda and he can t even look at it but to go to sales since I made the deal with them. He also says since it s not a Honda that they weren t even supposed to look at it. WHAT. ASE certified technicians can t look at another vehicle? Sure, I ll act stupid and try to stay as professional as I can without trying to laugh. (Since I m over the character limit I won t go into more detail) TL;DR don t come here. They are crooks to a T. They make the worst dealerships look amazing

Both Igor and Josue went above and beyond to make the process of buying my Civic go smoothly, I d highly recommend this dealer!

I had a very enjoyable experience buying a Honda CRV here. As English is not my native language, I don't like negotiation with sales person. AutoNation of Renton emails us a quote, which is best deal we can find. We go there, James is very nice go through all paper work, not pressure at all. My wife is very happy, she got new car she want, at best price and best experience.

Be careful they will try to over charge your visit by coming up with additional services that your brand new vehicle doesn't need. I went in for my second oil change for my brand new vehicle and they said it was going to cost around $500 with all the additional recommendations. I did some research as I was waiting and found out I didn't need everything they said so I confronted the service assistant that help me and he got embarrassed and sent me to another guy to help me instead. Just beware they will take your money if you let them.

I purchased a civic 2012 LX last Thursday. It was a great experience. Fin Wang, the Hongkong guy, is great, answered all my questions in professional way. This is a good place to go if you want great experience of purchase.

The service team members at Renton Honda are knowledgeable and nice. They treated me and everyone else with respect. Their appointments run a bit slow, and my oil change was a bit expensive ($74). It may be worth it to have such good service.

This was a recall and they were ready, efficient and finished ahead of anticipated. Great job!

No follow up to an email sent to Jeff Burley with a couple of questions that I'm not going to repeat here again.
Disappointing business to deal with. I can't recommend or return.
Keith Riutta

Jeff was great to work with, I could not have asked for a better experience. I would definitely go there again!!!!!!!!

Dedicated team making sure you are aware of what you need to do or even how long time your service is going to take. that's why I keep coming back there.

Everything went according to plan. Everyone was helpful and good at their jobs. No issues.

Great Service. Honest. Pleasant waiting area. Good prices. Helpful.

Very professional and well organized: selecting, finance, and other paperwork went so quickly.

When purchasing a vehicle sat for about 4 hours making sure we got the best deal. During this time we sat at tables in the middle of the dealership. Did not sit in a private office space until we signed paperwork. Obtained great vehicle but process was a bit strange.

Tim is awesome. He does a fantastic job of explaining things and is so nice and professional.
His smile made my day.

Feel the wheel much more heavy after the service:<(

This place deserve a 5 star from me because of the general manager Tom J. and service manager Justin I. I bought the car and it had problems and has issues getting it fix, but with the help of those 2 they made the experience of getting everything fix very fast,friendly and easy. I would recommend this place as long as those 2 are there.

Outstanding service department. The service adviser thoroughly explained a concern found during a routine oil change and even showed images on YouTube to better explain the problem. Great customer service!

My service appointmant was early in the morning. I was met at my car by Mr. Ackerman who checked me in by going over all the details of my service check. I chose to wait in the facility while my car was being worked on. At one point Mr. Ackerman came to ask me if I wanted additional service and explained the cost.
When it was time to check out the break down of the total cost was explained thoroughly. Mr. Ackerman noticed that my car had not been washed, so he took my car through the car wash.
The service at Auto Nation Honda Renton has always been agreeable.

DON'T GO HERE. CHECK OUT OTHER DEALERS. Unorganised, understaffed, don't clearly communicate, do not initiate calls to us on vehicle status. This is our second visit and both times they didn't have enough people to accommodate the customers in a reasonable amount of time. They took literally all day to do a standard inspection and didn't call me. I had to check with them at about 2 and they still weren't done. Thay had to keep our van for 3 days when it should have been only 2.

JC is wonderful and helpful when it comes to customer service. He was there to work with me from start to finish. Overall my experience here is awesome. plus Renton Honda have a huge selection.

Seriously one of the most pleasant and positive buying experiences we've encountered at a dealership! I knew what I wanted when I arrived, and the staff ensured it happened. Nothing fake, no upselling, no haggling, we literally purchased our car for the MSRP! The fact that they don't mark up their limited and rare inventory in a quick turning market speaks volumes! I love our Si, I love the fact we contacted this dealership who actually had the vehicle on site, and I LOVE that they ensured we were not only taken seriously as buyers, but that they worked with us to make a quick and painless purchase possible! Amazing! Thank you to Igor and the entire team involved! Mahalo!!

***New Car Sales Department***

After walking away from a very dissatisfying experience at Toyota, I came to Honda with a lot of reservations about car salesmen. Thankfully, the friendly no-pressure demeanor my salesman/Sales Manager (Kurt Lauman) had was a refreshing balm to the soul.

I took the Civic I now own out for a test drive, during which Kurt told us funny stories of some wild test drives he's been on. He was great to talk to, mixing a great balance of personal touches in while pointing out features and benefits of the car.

After the test drive, he didn't even ask me if I wanted to buy the car, he just left it at the pleasant experience it was and said to come look him up if I had any questions. That pretty much decided it for me--I wanted the car, and I wanted to buy it through him. It doesn't get much better than that.

When I'd originally gone into Toyota's dealership I'd had my mind pretty much made up on a Corolla. If those guys had shown me even the teeny tiniest sliver of care and attention that Kurt had shown, they could have easily closed a deal.

Instead, two days later I found myself at Honda with a brand new Civic Hybrid. I guess some things are just meant to be. Way to go Renton!

This is hands down the best Honda Dealership i've been to for service, Great costumer service and turn around time on service is faster then they quote which is always good on a Saturday when there is so many other people coming in and out. Give these guys a try when your Honda is needing anything done they will get you taken care of and having you feeling great when leaving not having to worry about your vehicle.

My husband and I just went in to look at an Odyssy van and right as soon as we pulled up a salesman by the name of Mariano greeted us with a big pleasant smile. We told him that we were just stopping in to check out a van. He was a new salesman so he didn't have answers to some of our questions, but he made sure that we had all the answers to the questions that we asked. Like the exact measurement of the van. He was very attentive to our needs and frequently checked in on us. His manager Travis was also very nice and helpful and my husband and I ended up buying our van that very day. I thought that they we going to sell us one of the vans that was outside on the lot, but they ended selling us one off the showroom floor. They didn't pressure us to buy, which was very refreshing. Too make an already long story short, my husband and I left the dealership very satisfied with the awesome customer service they provided. I would recommend going to this dealership. A+ customer service, awesome financing options, and nice atmosphere.

We appreciated the help Pablo Pablo Orejuela Vita at AutoNation Honda in Renton gave us to find exactly the vehicle we had been looking for. He listened to us, did a great job explaining things, and didn't try to sell us something that didn't meet our needs. Everyone at AutoNation Honda in Renton was friendly and efficient. We look forward to doing business with Pablo and AutoNation again.

I've taken my Odyssey here for service since I bought it new in 2008. They've always taken care of both me and my minivan and are trustworthy. I've never felt like they recommended something that wasn't necessary. I've got no reason to look anywhere else for service.

Hi everyone, do you NEED to purchase a new/used car from the BEST dealership ever, feel no pressure, be in high integrity atmosphere? Would you like to be helped through this process by a trustworthy fantastic sales representative?

Well, I have to tell you that I just traded my newer car for a fabulous older model that looks amazing! Mariano and his manager just gave me the best price for my trade in taking me to one of my HAPPY PLACES ! It was fair and just! I m leaving here so happy and excited, driving my new one owner vehicle! I love the color PINK more than ever! Men, pink is the new sexy!

My experiance with buying my new Honda HRV was amazing. Keith, Saife, - and Kevin were the associates that worked with me. I was treated with respect the entire process..I love those guys!! Keep up the good work..

Nate Phan was so kind and knowledgeable and he answer all of my questions. Thank you again!! My brother loves his new car.

I went in for an oil change and an overall inspection. The inspector came back to say I might have a small oil leak, but when I ask for further explanation, the service coordinator did not answer me. Also, the cost of an oil change is now much more than I would like to spend - not to mention they no longer wash my car or even offer a Brown Bear coupon for me to get my car washed at a later time, so I most likely will not go back to the Honda dealership for an oil change. The only real positive part of my experience was the free cable tv and free espresso coffee. Thanks!

They don't even answer the phone here. I have called 13 times (literally 13) between 9:30am and 1:00pm today and have not been able to speak with a human being in the service department even once. Just an endless loop of, "press two to speak with a service adviser", endless ringing, "your call is very important to us" then repeat and repeat and repeat and repeat. Why? Because my call is so important that you can't be bothered to adequately staff your business with service advisers, or at least a receptionist to ANSWER THE PHONE. Bye. Next...

Nothing but straight forward, honest, and excellent work from our sales guy, Dave, his manager, and the finance guy, Boden.

We'll be recommending all friends, family, and other buddies to AutoNation Renton in the future.

Thanks, fellas

I wish to express my sincerest thank you to AutoNation Honda Renton for working with me. I purchased a car recently which had a problem but they are taking care of it for me. They didn't have to do this! Thank you to Darrin Geiger for all of your help. It's nice to know there are good people out there. I recommend these people highly if you're purchasing a car!

Came in on a Sunday afternoon after spending the weekend shopping around, ready to purchase. The store is big, open and very clean. I loved that first impression.
I knew exactly what I wanted, in terms of vehicle and financing options. I shared this upon meeting with our sales associate, Pablo Orejuela and he completely respected it. They had the vehicle I was looking for in stock so we decided to pull the trigger. Pablo did an awesome job explaining each step of the process and provided the upmost service from start to beginning.

Excellent customer service from JC. The entire purchase experience has been pleasant.

I got zero percent APR and they upgraded me to leather and sunroof for free I'm very pleased I highly recommend this location

This is a great place to have your vehicle serviced. The service reps are very knowledgeable, fair and friendly. The pricing is very reasonable. The waiting area has a lot of amenities and is very clean and inviting.

Always receive great service from Bill A., our service advisor.

Came here this past weekend to buy a car. It was totally an awesome experience. They were willing to work with us and the way we like to buy cars. Jeffrey was probably one of the most amazing car salesman I have come across, and I ve bought many cars. When it is time for my next Honda I will definitely be coming here to buy it!!

I had the best experience. I had been frustrated by Honda of Seattle then a friend told me about Honda of Renton.
I booked an appointment for the next day and when i walked in the welcome was amazing. In two hours i walked out with a beautiful Honda CRV. Just what i wanted.
Thanks to you all for the best customer service. Keep it up!.
I will recommend you to others.
Catherine Njoroge

I repair specialist was excellent he assisted me and timely repair for a unexpected water pump failure on my car.

I bought a new honda civic a couple of days ago and I was very very very.... Pleased with the customer service there. I love AutoNation Honda of Renton with all my heart and I strongly recommend speaking to Martin or Srey down there. Both were very generous people and made my car buying process easy and with no secrets. These people will definitely help you get the car you want. Best car dealership experience handsdown.

Igor in internet sales was fantastic to work with and it was the best experience I've ever had dealing with the finance department. Thank you for truly making this the easiest car buying experience of my life!

The service station seems very inefficient and ALWAYS short staffed! Everytime I try to schedule and appointment, it's a LONG ordeal. Shouldn't be that difficult to get your car service at a brand new location that the salesmen brag about only to get subpar next to Zero service. Hire MORE people to answer the phone and tell the receptionist, customers don't want to hear excuses about why the service dept is inefficient.

Took over 3 hours to do a simple 15-minute airbag safety recall install. Customer service is disorganized, slow and unreponsive to repeated calls for an update on the repair. Avoid this place at all costs.

Autonation Honda Renton did a fantastic job. Nhat Nguyen and Igor are very professional and informative. The indoor dealership is like no other 5-Stars and thank you

Thank you for the outstanding service Pablo & Martin! I am so happy with my purchase. Definitely will come back.

Customer Service and value has declined through the years at this Honda dealership ever since it got sold to the new owner. I was a regular customer back in the early 2000s and always had peace of mind when I picked up my car after getting serviced. In the last 2 years, I've taken my car here for oil change and maintenance. Starting in 2015, I noticed they would call my phone number to promote their products, which annoyed me but was not enough reason to stop going. I told them to remove me from their promotion list. They told me they will. The most recent visits were bad experiences. I took my car in for the 130K maintenance and asked them to check my brakes. They did all the usual maintenance and told me the brakes are fine. A week and a half later, I was having serious issues with my brakes. I brought my car back in and told them about the issues. This time they told me I needed new brakes! I dished out another $500 for new brakes and asked is they would honor their 15% discount that they have on their website. The man who was helping me said he can only give me a 10% discount. I asked if I can get the 15% discount if I show him the website offer. He was firm in stating that the job only qualified for a 10% discount. After 3 weeks, I started hearing another concerning sound when I stepped on the accelerator. Before calling their service department, I decided to check the Renton Autonation website to see if it's true that I can only get a 10% discount for the new brakes replacement service. The website information showed that any job over $400 qualifies for the 15% discount. I called to talk to their service manager to find out if they offer the 15% discount for service, without telling them about the new problem. He said "yes" so then I asked why I was not given the full discount when I brought my car in for new brakes. He told me he will check back with the person who took care of my service. He called me the next day to tell me this was an error and that he has adjusted my credit card account charges to give me my refund. I decided to stop taking my car to Renton Honda because I no longer feel that they are the same company that took care of my car back in the early 2000s.

We've been loyal Honda customers ever since purchasing our 2002 Accord at the old Renton Honda dealership. We went in last week for a recall service on the same Accord and we stumbled upon their new huge showroom. Just looking around the showroom and checking out the new 2016 cars, Nhat Nguyen approached us and asked if we're interested. We informed him that we're just browsing and at the moment not really planning on purchasing a new car. Knowing that, he was still willing to show us around and take his time informing us about the features. After actually talking to him about our 2007 Sienna we decided with all the promotions, we'd take a chance on trading in our car. He wanted to make sure we left the dealership happy whether or not we're going to be leaving with a car. We came in getting service on our old car not planning on purchasing a new car at all, and leave a couple days later trading in our Sienna for a brand new 2016 Accord EXL that we're super satisfied with. He made sure that we're completely 100% happy with our purchase before driving it off the lot. He even took time to show us every little speck in our new car and helped us set it up after receiving it. The whole time Nhat made sure that regardless of what happens we would leave satisfied and didn't pressure us at all. He was very easy to talk to and we highly recommend coming to see Nhat, if you're interested in purchasing a car from here.

Josh our Finance guy was a great pleasure to work with! He made the whole process quick and a breeze.

My wife's CRV, first 5000 miles service, , Eric was nice and take care everything. very good experience, would come back again.

Just a really bad experience in customer service today. After receiving a barrage of emails from Honda to confirm my appointment, I checked in at 12:30 for my appointment. I waited 25 minutes to be checked in, which took less than 5 minutes to do so. There were three service guys at their desk and only ONE acknowledged me and soothed that someone wound with me soon. It's 1: 53 pm and I am still waiting for the shuttle ride back to my office.And this is the sorriest group...It's the one thing everyone keeps saying. I just want GOOD SERVICE.

They were really helpful in finding us a new car. They asked us questions to ensure that we had the right car for us

Igor was personable, accurate, professional and responsive. Recommend!