I was having a software issue in my car. When I called in I talked to Jay. I brought my vehicle down to see him and he did some trouble shooting for me and then sent me on my way without charging me for his expertise! I am super impressed with that service, thanks Jay! 10/10 would recommend this dealership.
Got a good deal on a very clean used van for my kids. My salesman Mike, the finance guy Kane and the sales manager, all treated me as if I was buying the Jeep Grand Cherokee SRT8. I highly recommend this dealership and I will definitely be back to buy again.
The finance department went over and above what I expected. I am grateful for their help
This dealership was top notch! Jackie Sylvester went above and beyond to make sure I purchased the the perfect vehicle in my price range. She gave me suggestions and advice, but was in no way pushy what-so-ever. After we decided on the vehicle, the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Jackie to anyone who is looking for a new or used vehicle.
Love dealing with John Jordan. Very honest and friendly.
Found out that the 1500 trucks on sale were not on sale
Of all the dealers I have been too. This guys don't stop with the mail, emails and phone calls for a newer vehicle. A bit annoying. Went there once for an oil change and they keep wanting to sell me a new truck. I'll drive across town just to avoid the upsells
I have been picking up their garbage their cardboard recycling and their metal recycling for five years now they're awesome
Sameer Hamdan was the real deal thanks for being so nice
Needed a new Jeep for winter, found Shane Mathews really knew his stuff, Artur in finance was great. Would recommend to others.
Shane Mathews helped me buy my truck last year and I've never had a better time buying a vehicle. He really knows his stuff and I felt very comfortable with him right away. I'm now looking at possibly trading it in, and I will always go back to Shane as he took care of me better than any other salesman, ever. Go to Renfrew and ask for Shane, you won't be sorry you did. - Bruce Dewyn
Was having some troubles finding the proper Jeep for myself and my families needs. Tyler Redmond from Renfrew was a huge help in getting us in the right vehicle. Stryder and Kyle were the managers working at the who both had a great attitude.
Horrible customer service, continuing for months after my vehicle purchase. * July 5 - Update to response from Owner: sure, it would be refreshing to get a response for a change. I am still waiting for a response on emails sent to your Director Finance on May 10, my sales consultant and finance manager on Apr 26 and the email to your CFO sent on Apr 5 (that was sent out of frustration after waiting for a response for about 3 weeks from emails sent to the finance manager/sales consultant for other things). As well, I am still waiting on the Sirius radio subscription to get straightened out. I have questioned my sales consultant multiple times regarding it in March, April and again on June 22 when I emailed him yet again to have to ask yet again when it would get set properly to the 1 year term instead of the 3-month term that it still currently shows. Each time I was told someone would take care of it but still nothing has been done after 6-months of owning the car. Thank you. ** Update II July 24 - The Sirius radio subscription has finally been straightened out but that was me chasing it down - still no followup on their part regarding this review.
Start to finish my experience with Renfrew and there sales team was fantastic no pressure and easy going. This is my fourth Jeep from Renfrew and I can t imagine going anywhere else.
Adam helped me with all my questions and concerns. I was walking around and he was the first one to come up to me even after making eye contact with other salesmen. Questions and concerns= go to Adam!! he knows everything
Fantastic service my sales agent Rudy Lopez went up and beyond to get the deal I wanted and a truck that made me happy to drive instead of putting me in a vehicle I would hate after a week, everything went smooth and fast. Organized and professional everything from test drive to final signature and beyond sale, recommend 100% to anyone looking for a vehicle, they will do everything to get you in a vehicle you will love for years.
Came here with my truck as I was told by a salesman that it was in high demand. When I arrived I checked out a couple vehicles and was told by the salesman that finance approved me for the full amount on my lean if I purchase a vehicle that I had looked at.
It had seemed to be a great deal so I had told the salesman I'm surprised as other dealerships had not offered me this much. I was told that they do buisness with the states so they can offer better deals. So I reiterated the trade in price and the dealer said yes that is correct.
When I got to finance it took them over 4 hours to process my paperwork to see if I'm approved. (Which I understand is out of there control, in waiting for bank approval).All this without showing me any financial paperwork before sending information to the bank and finalizing. Also, they added in a full package 5 year warranty, within the purchase price. Which I spoke about with the salesman, though was told finance would talk it through with me when I speak with them prior.
The whole experience seemed very deciptful and as though they are just trying to push everything through before you see the full details.
When the bank approval came back, the quote was significantly lower and I was told I am getting 13,000$ less than what I was originally told for my trade in. This was only told to me after I had said the total loan amount was outrageous. Of course I did not follow through on the trade in.
{ABSOLUTE WASTE OF TIME and MONEY. I had switched my insurance over(leaving me uninsured for the day)paid a 500$ deposit and was hit with a hard credit check and had a loan request check before I was given any information on final purchase price***WOULD NOT RECOMMEND TO ANYONE OR DO BUISNESS WITH THEM MYSELF.}
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CONS:
- Salesmen either have no knowledge of trade in price set by finance or try to avoid the topic of the price given for trade in
-Finace department will add on extras before going through all numbers in detail or at all, in regards to purchase of vehicle
- Will leave out the breakdown of pertinate financial information until credit check and loan securing process is done. You see the final numbers on your trade in, when your pen is ready to hit paper to walk out.
-Extremely disappointed overall of all aspects of Renfrew Chrysler sales and financial departments
PROS:
- Staff is seemingly very friendly
One of the worst experiences I've ever had for service. Took my Grande Cherokee in for the first time after purchasing it privately. They went over a couple of item that were recommended, did not discuss the cost, a few of the items he recommended I told him I did not want, this list was very long so it did get confusing. When I picked it up, more had been completed on the vehicle than discussed. As I understand it there explanation was that since they didn't have a service history on it they performed all of the major service work required up to the 40,000km, I was charged $1,600. I emailed the service manager to complain; he said he would personally go over the service and call me back to discuss it. I did not hear from him for several weeks, so I emailed back and haven't heard anything back. I sold my Lexus and bought a Jeep because Lexus is known to have high service costs, and up to 150,000 km I never once had a service that cost as much as my first service at Renfrew Chrysler. I would not recommend this place to anyone. The only thing it has going for it is proximity to downtown.
Excellent experience, everything was ready when I showed up and they guaranteed my trade in appraisal that was given to me over the phone. Truck I bought over the phone was exactly as described. I Would recommend to anyone.A+++++
I had a very pleasant experience at this Dealership! From Amanda in sales, to Amanda in finance, both lovely and professional! I felt strongly that I trusted Amanda(sales), which is hugely important when you are committing so spending a lot of money. Unless my location changes, I will be coming here for my next purchase!
I have had some warranty work done here on our Jeep. One appointment turned into having to come back for two more additional issues caused by there staff. (Original Issue, Service Engine/Transmission light that turned out to be a software update, and we also got the rattle in our sunroof fixed. Upon receiving the vehicle back there were dirty hand-prints all over our beige interior roof and the rear window washer fluid wouldn't work) The only reason they are getting a good four star review is because the service advisor that I worked with dealt with the situation very quickly and professionally to make it right.
Just bought 2 vehicles from this dealership. Had a blast looking around and test driving so many different vehicles and thanks to Amanda Kiejko, she helped us find the perfect cars to fit me and my wife s needs AND WANTS! This dealership doesn t push and shove like the other dealerships out there, they were patient and so cool to work with. Amanda Fischer in finance was so easy going as well, everyone there was pretty much laid back. Thankyou for the experience and the new vehicles! :)
***WARNING***** DO NOT TAKE YOUR CAR FOR REPAIRS HERE
I sent my car back in to repair some of the body Renfrew replaced a few years ago that began to rust. I was optimistic due to the fact that everyone there told me that all of the bad service was due to a bad manager who was let go.
When I got the car back it was leaking oil under the engine, someone tried to pry out my shift lock plug and scratched up my console and the tail light support piece was broken.
Due to the engine and the shift lock missing I knew that the technicians there were playing with things that were not even close to being related to the fix.
If you are looking for a good place to buy and a great atmosphere then I would recommend going here . Also make sure to ask for Mike Grimes
Sleazy salesmen. Watch out for them not telling you about issues on used vehicles, and not logging it in paperwork. They will try to trick you.
I consistently receive great advice and excellent service from Rich Boutilier and the rest of the guys at Renfrew Chrysler. Rich always goes above and beyond to help me out.
Renfrew gave me a great experience when I went for the first time. All the staff was very friendly and I felt welcomed right away. I dealt with Shane Mathews to look for my new vehicle and he was very helpful for me and answered all my questions giving me complete confidence and trust. I would use him in the future for sure.
I have bought my last two vehicles from Renfrew and have referred my friends who have also bought a Jeeps. Thank you to Ryan my sales guy and Kane Smith for walking me and my friend through our purchases without feeling pressured once. Brian in the service department always treats me with respect and answers all my questions every time. Exceptional service and sales department and highly recommend them EVERY TIME!!
The salesmen here are really nice. The service is fast.
Mike Grimes in Pre-Owned is the man! He even went out of his way to get my pin stripes for my pt cruiser on special order. I even got a very good deal .
Patrick was absolutely the best person to work with ever!! Great deals and great service!!!
Thank you so much to the sales and finance team at Renfrew. The lease of my new Wrangler was completed quickly and with ease. My sales rep (and nephew) Tyler Redmond negotiated a great deal and had my phone and navigation system set up for me prior to leaving the dealership. Thank you Dave Lamont, Stefan and Stryder for your professionalism in my purchase.
Great people, easy dealing and a fantastic price on my new Jeep. A job well done by all. Again, thank you Tyler. Your sincerity and listening skills will do you well.
We had come to an "all in" deal over the phone on a 2008 Hummer H3. When it came time to sign the papers they added nearly $3000 of "fee's" onto the price and added another $3500 in aftermarket warranty. The finance guy got upset when I said no warranty, the vehicle was only a 13K vehicle (as per our "deal"). Then I had spent the entire day negotiating the fee's down to half. I still paid an extra $1500 in the end. They said they had gotten a licence plate for me (which I authorized) and waited nearly 2 hours for hem to bring it back from registries. The old guy came out with an "in transit" document where HE HAD FORGED MY SIGNATURE and placed it on my vehicle. He said they would mail my plate to me the next day. It took nearly 2 weeks to get the plate so when I got home I couldn't even drive my vehicle past the two day expiry on the sticker. Now that I have my plate, I've put about 1000 km on it, the starter has gone, the transmission leaks like crazy, there is an engine oil leak. When I pulled the stereo out to put in a bluetooth unit (the told me it came with but it surely didn't) I saw that the entire inside under the dash was severly rusted in every place there was metal, like the truck had been swamped. It doesn't start 30% of the time and now I need to take it to the shop and spend more money on it. Oh, and they told me when I was about to leave that they could only find one key and fob. This was after the paperwork was signed. DO NOT EVER BUY FROM THIS PLACE.
I would recommend going to Renfrew Chrysler for any of your vehicular needs. Sales, service and parts dept are all xtremely helpful and friendly. Tyler provided great customer service with his patience and product knowledge. Would recommend 100%!
So happy with my new Jeep Wrangler thanks to Mike G and Stryder. I got a great deal!
I had an issue with my windshield caused by a defective wiper blade. Service manager Graham was very helpful and had the issue resolved quickly and With exceptional service. Much appreciated.
my wife and i bought a dodge journy from these people 2 years ago it took them all of that time to actually provide us with the paperwork associated with the sale. we were also straight out lied to about the financing of the vehicle (yes we are at fault for not reading the contract correctly but dont lie and hide it in the paperwork)
also we were told a trip was included. no idea when or if that will ever happen as they continually give us the run around about it.
if i could it would be a negative rating. high pressure sales tactics and straight up lies.
DO NOT BUY FROM THEM.
Recently purchased my 2020 Jeep Sahara Wrangler, great service & friendly staff. I would definitely recommend Richard Loucks to anyone looking to make a purchased. Very professional and help me with my financing needs.
Go See Tyler Redmond! Took my son to Renfrew, as he was in the market for his first vehicle. Tyler was SO great to deal with! He is young, so seemed to be on the same track as my son - knew exactly what would work for him, and he had lots of suggestions without being pushy at all. He has a really great personality, and seemed to really care about my son getting the best vehicle for his budget. I felt completely comfortable letting Tyler take my son around to view the vehicles without me, so they could chat and come to their own conclusions about a purchase. We were very fortunate to meet him and would highly recommend him to friends and family who are looking for a vehicle. Super knowledgeable, friendly, and extremely good at his job! A definite asset to Renfrew!
Pushy sales, they don't care what you need, just want to sell. Service is terrible.
I initially had an ok sales experience here, Kevin was my point of contact and he seemed liked the least stereotypical salesman of them all. But he still had to work within the typical dealership pressure sales forced from his boss...something along the lines of "we'll give you this extra incentive to buy right now, don't leave without signing paperwork - a free trip. But if you leave now the offer will no longer stand". Does anyone appreciate these kind of high-pressure sales? Do they think it leads to an overall good sales experience for the purchaser? Do they think it makes me want to come back for another vehicle?
Since my purchase a year ago, I have had no less than 24 emails and phone calls to try to get me back to purchase again, offers to trade my truck in for a new one with these discounts, enter your name for this free vehicle raffle (the contest was apparently over before I had even called to enter, which happened to be the same day I received the mail, but the operator was more than happy to ask me a questionnaire about my current vehicle - a poor excuse for another attempt at simply phishing for more potential sales), etc. etc.
Yet when I myself contact them and leave a service voicemail inquiry, nobody calls back, even after my salesman Kevin got back in touch with me at the one year anniversary and I mentioned my recent unanswered voicemail inquiry and then him personally asking the service manager to contact me, still no follow up! This poor service experience is in addition to the fact that I had to bring my truck in no less than 3 times for a simple parking sensor fault (it was going off all the time at slow speeds) - it took 3 service visits for them to finally accept the sensor cylinder needed replacing under warranty. This to me is completely unacceptable and the recently ignored inquiries are the icing on the cake, this dealership has proven to me time and time again that they are only in it for the money, and the service department are about as useful as a one-legged man in an arse-kicking contest.
From now on, I will be taking my hard-earned money to the much, much better service garage located conveniently near to where I live.
I cannot express enough how amazing the Service Crew at Renfrew Chrysler is. Graham Betts went out of his way to help me, when he truly didn't have to, his character is a cut above the rest . Rich Boutilier went out of his way ON HIS DAY OFF to make sure I was taken care of. These guys are Rockstars!. This place knows how to treat their customers!!
Stefan in finance is the bomb. Very pleased with the deal we got and the service was exemplary. A 5 star rating for you! I would be back in a heartbeat.
Huge thanks to Shane and Katherine for all of there help getting me a great deal on my brand new truck. Especially Shane, who took the time to drive two hours each way to deliver my truck straight to my front door!
Been looking to upgrade my 2012 grand caravan for a while . Finally bought today and saved thousands of dollars In the process Big shout out to Stephan P In finance for getting me the lowest interest rate in Calgary Mike G was great to deal with . We will make sure to send people your way .
I service my truck here and have been very satisfied with the service I've received. The service advisors are quite willing to discuss options and explain things in terms I can comprehend. They are also diligent on using warranties when they are able to. I also appreciate the complimentary shuttle service to and from my condo.
I've docked a star based on my experiences where the dealership has attempted to purchase my truck. The first time I came in to discuss a special offer, they offered to pay the balance of my existing truck loan and get me into a new truck at full price - my existing balance was slightly over $20k and the truck was 3 years old with an MSRP of over $60k - an insulting offer. The second time I was solicited to sell my truck and was told I'd receive an offer between $24.5k and $28k.... they offered me $22k. When I asked why I was told my truck required a tune-up immediately. I am completely up to date with all service intervals and was even complimented by my service advisor on how diligent I am on maintaining my truck. When I inquired about a tune-up today with my service advisor I was told that my truck would not require a tune up until at least 140,000 km (my truck has 80,000km). To their credit, the truck is a year older than it was in the first offer and they increased their offer by $2k. Bottom line, I just don't feel I can trust the sales staff to be fair or reasonable.
tl;dr service department is great, don't expect a fair offer from sales if they try to purchase your vehicle.
Never bought a car from this location, but the service team is fantastic.
Mike Grimes was literally the best sales person I have ever dealt with in my entire life. If he sold the Bible, the entire population of the earth would be Christian. If he sold toothpaste, the world would have immaculate teeth. If he sold birth control, there would be no next generation of people. Extremely professional, easy to understand, not a thief. He helped me get a $2400 cheque after the dealership "Forgot" to give it to me. I wouldn't recommend anyone but Mike. He also knows everything about really old TV's.
I came in with a price in my mind for what I could afford, and that price was rigorously worked forward by the staff. I greatly appreciated that. Right out of the gate Kyle asked relevant questions that were focused on my needs as a consumer, and reassured me that the Chrysler 300 was the automobile I was searching for. Highly recommend to others seeking a vehicle.
I definitely do not recommend dealing with Renfrew whether it be for sales or service. I've tried dealing with them on both due to the fact that their location is convenient for me. I believe they try to take advantage of people that don't know much about vehicles. I recommend Varsity, it's worth the drive.
Every time I go in for service it's always a 3 hour wait minimum just for a simple oil change. I've tried first thing, mid day, and Afternoon. Morning was a 2-1/2 hour wait and the afternoon was a 6 hour wait.
Tyler Redmond is the absolute BEST to deal with. Friendly and never felt pressured. I'll be back!!!! THANK YOU TYLER :)
Great service and products. I highly recommend James, he provided amazing customer service with an upfront approach.
The staff is nice, but it is a bit confusing to go.
The autobody staff went above and beyond to ensure I was taken care of and satisfied with the repairs
Alejandro Gonzalez Loved dealing with Renfrew Chrysler!!!
very grateful to Mike in sales for finding a great deal on the perfect truck for my needs. finance process was also very straightforward and easy to understand thanks to kane being so professional and straight forward
We worked with dealers before, and I thought I would never buy from one again. After working with Renfrew Chrysler, and especially Christian, it's been awesome. I would definitely buy from them again! They are really a great bunch to work with.
Had such a great experience here we ran into a issue getting new tires put on our truck (missing the key for the locking lug nuts) we called the service department on the way to them, not only did they help us get them off immediately but also ordered a new key and sold us a set in the interim so we could get our new tires same day still, they didn't have to help we weren't buying our tires from them but they did it anyway and were so nice, even offered advice for another after market improvement that they saw we needed, I will bring our truck there for service and also probably purchase our next truck from them just because of my experience that day!
On the personal side, they're excellent. But on the technical side, I AM SO UNHAPPY WITH THEM.
Loved my experience at this dealer. Had the pleasure of being helped by Sameer. He was awesome and very helpful. Lots of knowledge and experience was shown by his suggestions. Really honest and awesome Sales Associate. thank you again!
Mike Grimes has been great. Was not pushy and took the time to find us the right vehicle. Would definitely recommend.
Was quite happy with the service experience. Done right and on time and done for what they quoted. Jay Charland was on it.
Do not buy a used vehicle from this dealership. They hid as many known problems or issues with this vehicle as possible. Their solution to save them the cost for the repairs, is to push you into third party warranty and have them do the repairs.
I went shopping for a car with my husband recently and we got the best service from Sameer at this dealership! He was very cooperative and helpful and helped us make an excellent SUV choice!
Dealership has turned me off so badly I'm heading to Ford. Refusing to give me my deposit back.
After purchasing a brand new 2015 Jeep from Renfrew I decided to continue to have my vehicle serviced there. Absolute mistake. I brought my vehicle in for an Oil Change (which was supposed to be free) not only was I charged, but I had a piece (The coin storage bin to the left of the steering wheel) STOLEN from my vehicle while on their property. After following up with Renfrew they refused to take any responsibility whatsoever. They did offer a refund on the oil change they were supposed to provide for free, but they refused to accept responsibility for the piece that was stolen.
They went so far as to tell me that I brought the vehicle in with the piece missing, that they distinctly remember the piece not being in the vehicle. They told me they typically would mark down on the report or take pictures of something missing on a vehicle that comes in like that, but conveniently overlooked it this time.
Will never do business with Renfrew Chrysler again.
Took a used car I was looking at purchasing through a private seller here for an inspection. They were very thorough and found issues I wouldn't of noticed myself. Gave me a couple options to address the issue and even answered some follow up questions I had the following day. Ended up passing on the car and dodging an expensive bullet. Thanks!
The sales men in this dealership are great to work with and knowledgeable. The Finance sector, specifically Stephan. This Stephan guy is a slimy scam artist that has no interest in your well being and has a sole purpose to squeeze every penny out of you through fake fees and long interest rates. Do not recommend
Came to this place yesterday and met Kevin Macduff. One of the nicest sales reps i have ever met. With in an hour i made the deal. Kevin has all the knowledge for the cars. Do come here any buy your vehicle.
Go see Mike Grimes he will tell it to you straight and no games . Honest and reliable can t say enough thanks for the New Ram 1500
I recently had a trip into the Renfrew Chrysler Collision Centre after my Jeep had a ding in the side-door and had some lingering effects from a summertime hail storm. To be honest, I wasn't sure what to expect with a collision centre, especially as a dealership that I hadn't purchased the Jeep from initially but after my experience, I can definitely say I will be heading back to Renfrew for any fixes I need.
I dealt with Dianne Fournier in the office and she was an absolute angel from the get-go. She explained the whole process and told me what to expect along the way. Great customer service and made me felt very assured that my vehicle would be taken care of. She even arranged things with my insurance company and rental car. It was so painless to deal with her and the team at Renfrew Collision. I went in, dropped the keys off, she told me how long it would be and took care of everything.
After I came back, the car looked incredible and the work done was perfect. My Jeep looks brand new! Can't thank Renfrew, and specifically, Dianne enough. I'll definitely be heading back.
I had a little bit of smoke coming from underneath my 14 Grand Cherokee Ecodiesel. They did not brush me off, they got me in the next day, it was a very simple issue, they even cleaned the engine bay and did not charge me anything.
Thank you Kyle Deragon!
I also see you guys have the all makes 30 min express lube for all of us Downtown folks.
Great job!!
Great experience at Renfrew Chrysler when purchasing our new family truck from Shane Mathews and the rest of the team. Very Confident in recommending Shane and Renfrew to friends and family. Thanks again!
Sales staff are pushy. Don't know as much as they think. Witnessed a customer being called a liar in front of a bunch of people. Not a good place to put your money.
Seems to be ok. We went from walk in ... to bill of sale in 3.5 hours. I gave it a 3 outa 5 only because I've had better... I've had worse. Maybe their not use to my kind of person buying..just not sure ....
We recently purchased a used vehicle from Renfrew Chrysler. Our sales associate, Shane, made the whole process quick and painless - starting with the test drive, then the negotiations, and finally the financing. We never felt rushed or pressured to buy. I can honestly say, it was the best car buying experience we have had from any car dealership. I would recommend Shane and I would surely buy from Renfrew Chrysler again.
Im new to this country, been trying to buy a new vehicle. I go to a few places and don't get good service. Then I try Renfrew Chrysler, its the best dealership in Calgary! Katherine was the best and Shane M knew all the trucks. I will come again.
These guys didn't have the exact vehicle I wanted but they found it and brought it in for me.
Ask for Mike Grimes he treated me with patients and transparency . The 2 things I was looking for in my dealership
Worst dealership in Calgary. We bought our car here brand new with extended warranty. Our car squeals loudly when we start it in cold weather. These dummies can't find the problem but still charge us $300. Worthless!!
I was interested in purchasing a new Jeep and trading in my old Jeep and made an appointment to visit Renfrew Chrysler and meet with a sales assoc. who had been really helpful with all my inquiries and questions. However I must say I left Renfrew Chrysler feeling very offended and racially profiled. The Finance manager had given my sales assoc. the offer they were willing to give me with the monthly breakdowns and price of the newer vehicle to review, upon me reviewing the offer my sales assoc. says he needs a moment and takes the offer slip back to the finance Manager, the finance Manager then yells over from his desk that he was sorry but for some reason he had thought I was tax exempt because he assumed I had a status card as an aboriginal person and that the offer did not have the tax included because of this. ( even the sales guy asked if i was "Native") I felt fairly offended because I had asked why he would assume that I was aboriginal and tax exempt, he then feeds me a line about my credit report saying I am tax exempt ( which i am sure that is not on a equifax report neither is your gender or personal identity or race) which made him ask if i was "native" and this is why I wasn't charged tax. I then asked again where on my equifax it would list anything to do with taxes or having a status card ( I had also requested a emailed print out of the equifax and the date and time of my visit indicating where it showed I was tax exempt etc which they never emailed to me), he then followed it up with a story about identity theft and his previous experiences with it and how the thief can make things change on your credit report. The sales manager then says " how about I pay the tax, and the deposit on the new Jeep if I can get the bank approval" I then again said I'd like to wait to Monday to decide, and the sales manager is like " sorry this is a one day deal, and it wont be valid etc" I left with saying that it was fine. I later on text the sales Manager to say that I was very offended with being racially profiled based on my looks because his sale manger forgot to add tax before presenting the deal and then tried to force a sale on me and feed me a story to cover his tracks. Overall I am really disgusted with the service I received and I would not recommend seeking out any services from this dealership. If you want to visit a dealership as a new person to Canada or even as a person who has lived here for a while i would not go if you are a visible minority or in fact a woman because you may be racially profiled or bullied into a sale. Disgusted.
AMANDA!!! was super kind, I didn t feel like I was being played and I definitely recommend her.
Hi
I had very good customer service with Sam.
And, I got all the information I need it and very provisional way , which keep me interested to come again and buy the car that me and my family looking for it
Shane Matthews made a huge difference in car shopping. He was very knowledgeable but never pushy. Worked very hard to satisfy me and find me a car that was right for me. I will never go anywhere else to go car shopping again, Shane Matthews will always be my go to guy.
Bought a new SUV here. Dealt with James (sales) and Stefan (Financing). Both great guys. Highly recommended.
Had some mechanical issues with our 3500 Ram yesterday. I called to my closest Chrysler dealer, couldn't get me in for 2 weeks.. need fix NOW!.... So i called Renfrew, Teanna answered my call. She was pleasant to deal with, along with answering ALL my questions with human answers! In the service bay i was dealing with Brian.. another polite and nice guy to deal with. Explaining everything to me. Overall my experience dealing with Renfrew was excellent! Thanks guys!
I dealt with Sameer and he is so honest reliable and was a wonderful experience.
Highly recommended
The vehicle that i bought last year was amazing.The sales person Shane Mathews is excellent.He provided everything what we need for my jeep.Keep it up!
Horrible Experience. I was baited into coming to see them because they told me they have a deal going on for the vehicle I wanted. Having the vehicle in demand, they promised to find me the vehicle I wanted with specific add-ons, so for that reason I gave my deposit. Radio silence for 3 weeks after that. So I ended up asking for a refund. It has been more than two weeks since I asked for it and they keep saying oh it should have been there by now . This is the short version of the story, it s more agonizing if I tell you the long one. By the I was dealing with Kent from sale and his manager Ryan.
Thank you Sameer for getting us into a new Cherooke, the family is loving it!
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