Renewal by Andersen of Boston Reviews

A slow process on getting the sliding door . I would give a 9 out of 10 for the workers who did the installation when we finally got it.

I've used Renewal by Andersen over the past 3 years to replace all the windows in my house as well as a pair of sliding doors in my breezeway. In each case the work was meticulously done and the products can't be beat. They add to the energy efficiency and beauty of my home and are maintenance free. RBA is not cheap but they're well worth the extra investment.

We are very pleased with the gliding patio doors . The installation was quicker and cleaner than we expected and the installer, Fran Tambolleo, was polite, efficient and helpful answering our questions. Best of all we can feel the difference in the lack of cold drafts!!

They came in August, said they would be installed in September, signed the Agreement and they have done nothing but trip all over themselves with scheduling and conflicting phone calls ever since. They say the branch is under some sort of a reconstruct. Wish I had known that going in, I never would have signed up for this poor service and they are now 3 months behind schedule.

The best part of replacing my windows with Anderson was working with Greg. and his team.
They were a delight to work with and they saw to my every concern and addressed them with amazing quickness and professionalizim. It was so nice to see Anderson quality showing up not only on their great products, but on their installation team as well. I only have one issue on a door threshold that can only be addressed by the Anderson sales man himself

I almost forgot to mention about how impressed I was about their caring for the cleanliness of my home and cleaning everything up when the work was completed.

Sincerely,
Bill Schwartz

I was impressed by the new windows that I received. It was a good process , on par with other quotes, and I am happy with the quality of windows, warranty, and install process

Terrific service. Installers were personable, punctual and professional.
I love my new windows. Oh, they were puppy friendly too.

Renewal window contractor Brian and assistant Tucker were friendly, professional crew who cared about doing a great job on my installation project. On time, excellent communication and overall a great experience. The new windows are a big improvement over what I had.

Extremely fast and efficient. Did 5 windows and a bay window in a half a day perfectly.

Very professional and efficient with the installation

Full house of windows installed in 1 day. Team was prompt, friendly, professional and kept me informed. They took obvious pride in the quality of their work and left the house spotless. The quality of the windows seems as good as the outstanding installation experience.

The installer ,Tony, was a total professional: calling the night before, coming on time, installing beautiful windows, cleaning up all of the mess and finishing the job in a timely fashion! He made sure I knew how to open and lock the new windows and clean them. I would recommend Tony to everyone!!
Unfortunately the company itself never called to tell me a date of when the job was being done so I found out the night before from the installer. I had to run around last minute to change my work schedule and adjust for my visiting friend. I called them to see what happened and they said they left me a message in late October which I never got!! They never emailed or called after that to give me an actual date!! Pretty sad since I paid over $7000 for 4 custom windows!

We have used Andersen a number of times over the years. Each time my experience was similar. The products are good and of high quality, and the installers are friendly and skilled.

I have never posted a negative review for a product or service. My objective is to warn potential buyers. Andersen has an excellent product. DONT use them for your installation. We had almost 30 windows replaced. There was months of delays, incorrect, measurements, reorders, leaking after install, miscommunications, service issues... The works. You are much better off using a reseller committed to service. Buyer beware.

We had nothing but a horrible experience with Anderson. First our blinds wouldn't fit back into the windows they installed, then they damaged the floor by dragging one of the windows on it. At first they seemed very helpful and willing to work with us on refunding the cost of the blinds and fixing the floor. We soon realized that was a front as we had to continuously call and talk to them about it. It took nine months for them to issue a refund for the blinds and they never fixed our floor. The only time they contacted us was when they realized the Green Sky company paid us an extra amount and they wanted a refund. Unbelievably disingenuous company to work with, now today I find my ~100 window they installed is now leaking water onto my floor. I would literally recommend any other window company at this point.

The installation team led by Christian was awesome. The were polite, professional, jovial and most importantly...able to solve the issues the previous installer did not take the time to fix. I would highly recommend this team.

Excellent product and installation. Installers Tony and Paul were punctual, professional, efficient and courteous. I can already feel the difference in the rooms...no more drafts! Very pleased with the outcome.

The guys were great, above and beyond. They finished the job in one day, even set up my window AC s so as not to damage the windows, and left the house very clean. I was very happy with their work. I would definitely recommend them.

I had 2 specialty windows replaced and one needed construction to my wall (due to water damage). The crew that helped me was able to do the construction too, and they did a great job. They were also very kind and explained everything well.

Yesterday, July/22, Walt fixed our window grills.
Walt did an excellent job.
I appreciated his work.

Kathy

The Northborough division of Anderson was professional in every aspect of the purchase, installation, and repair work of our new French door. Alot of times these days the final product is not what you are led to believe, or the installation runs into "problems" that suddenly add $$ to the original estimate. This was not the case with Anderson. The day the door was installed the work crew was on time, was minimally invasive to our home, listened to any requests we had, performed their professionally and did an amazing job cleaning up. They also did not leave until we were completely satisfied with the work done. Over the winter we did run into a problem with the deadbolt and the door gasket. Both repairs were made with the same professionalism. Thank-you Anderson!!!

My new sliders look amazing. The installation crew did a amazing job installing them. They were efficient, polite and left no mess behind. I highly recommend renewal by Anderson and their installation crew.

Great product and service. The guy who came to install was on time and experienced. He did a nice job in installing the door. I will definitely recommend them to others and would go for there service again in future. Little pricey but worth it.

Brandon was on time, courteous and a job well done. I love my new windows, and would not hesitate to recommend Anderson windows with Brandon as the installer.

I had windows and a slider replaced by a great team. I am very happy with the windows/door and the installers were excellent.

Christian, Bob, Evan did a AWESOME OUTSTANDING job putting in my new Anderson windows. They were Professional, Curious, and a fun crew to have at my home.

The initial design experience was great! With an interactive, dynamic platform we could easily work with our rep and customize our windows and doors to our liking. The team was helpful at every step of the process. The onsite installation team was unbelievably professional, prompt, and did impeccable work. I would recommend this product and service to this looking to upgrade their windows/doors.

From start to finish this project was so seamless, the crew was amazing led by Greg, who went out of his way to pick up a new molding for our door because he thought it would look better than the existing one. I worked from home and ran errands while they installed almost every window in my house and actually wasn t distracted at all! Great experience, just wish all home remodels were handled like this!!!

I was thoroughly impressed by the entire Anderson window team. From the initial meetings to the final project execution my expectations were exceeded. I look forward to enjoying my windows for the next few decades.

The window installers, Brandon and Manny, did a great job and exceeded my expectations.
The windows are solid quality and only time will tell the real test. At day #2, so far so good. They also come with a very impressive warranty, which reflects the good quality of the final product.

These guys were dedicated professional very easy to work with and everything was done in a timely beautiful sophisticated fashion love working with these guys all three of them

Just had our large front window installed by Kris and Kirk and are extremely satisfied with their meticulous attention to every detail. We also had two other windows replaced due to their age. We are so pleased at the difference in the warmth they provide. Kris took time to give us instructions on how to use them which is so helpful, not just handed the manual. They prepared the work area completely from the rest of each room. When they finished the installation they cleaned the space perfectly. Leaving it spotless. Will easily recommended Renewal by Andersen every time. Jan and Rich Duquette

From the point of sale to the actual install, everything was delivered on time and as promised.

We are enjoying our new Renewal by Andersen windows! We purchased double-hung windows, a gliding window, and a large picture window which includes a gliding window at each end. The quality of the windows is excellent.
Our experience with the sales department was very informative and we were not pressured at all. The installers were extremely professional and knowledgeable. They did a wonderful job installing the windows and took the time to make sure we were comfortable using the windows and manipulating them for cleaning.
We highly recommend Renewal by Andersen windows.

From start to finish, this was an excellent plan, experience, and result. Excellent sales & planning, excellent execution by super competent project managers and master quality installation and carpentry team. All aspect and involved team members were highly responsive and flexible and reliable and competent. My wife and I loved the installation team and the engineering and esthetic result. Highly recommend this team and Replacement by Andersen to all. One of the best investments of my life!

Contractor and installers were extremely professional, courteous, and focussed on job. I would recommend contractor and installers to anyone who needa work done. They did an excellent job. 10000% Rate them the highest

The shingles that were supplied to him by Andersen were not the correct color. I explained to Chris that this was the 4th visit trying to get the correct shingles installed. He called back Andersen and relayed the problem than made a special trip to Home Depot and got the correct shingles and came back and installed them. Even though none of these issues were because of him, he wanted to rectify my problem today so I wouldn t have to go through the whole appointment process for a 5th time. Thank you Chris Lambert

Guys were fantastic. Quick, respectful, and down to earth! Much appreciated! Thanks Andersen!

The Eagle Group, Shawn, Marc and Andrew, installed our sliding door. They were a wonderful group to work with. On the first day, they encountered rot in the wood around the frame and it was much worse than anticipated. Because of this they had to come a second day. They attacked this rotten wood with expertise and knowledge. They answered all of our questions with knowledge and understanding. They were meticulous cleaning after each day of work. We are very satisfied with our slider and couldn't of asked for a better experience.. I highly give the Eagle Group my recommendation because they definitely rate a 5 star.

The windows are very good and the installation was well done but you pay for it. Don't believe they reduce street noise. Our saleman said they would and they do not. I checked before and after with a decibel meter. They are not any quieter that old windows and storms.

Mike and his crew were prompt, efficient and professional. They got the job done faster than expected. Excellent experience.

Absolutely fabulous experience. The crew was incredibly detailed. The finished product is amazing. I can't say enough good things. Thank you!

Great crew! Very nice, very professional, thorough and careful! Fantastic!

Installers are great and clean excellent job. Really good finish work, both the window and slider replacement looked like it was built when the house was originally constructed.

The product is beautiful, the salesman was very nice, and our installation crew was fantastic. Extremely professional, arrived on time, attention to detail, and cleaned up very well.

Job was a replacement of some windows at an investment property. I don't live there so I needed a heads up that the crew was en route to meet with them. They gave me adequate notice. Showed them the windows. They reconfirmed the specifics of the order and took it from there. Called me later in the day when they were 30 mins from completion giving me time to get there so I could review. Showed me all the features of the installed windows and pictures documenting the deterioration of the sills which they replaced. New windows look phenomenal. Hope the windows are as high quality as the install job.

We had all the windows plus a bay window unit in our house replaced, many of which were 130 years old. Due to the age and variations in construction techniques, many of the positions were challenging and required creative solutions. The professionalism and experience of the crew really shined. The site was always kept clean and neat and the team worked with us at every step. We are very happy with the entire process from sales through installation and look forward to a winter without movement of the curtains.

I would rate a -5 if I could. The salesman was very nice and informative, but made several errors on my contract (wrong replacement doors, wrong financing terms, etc). Furthermore, he violated the law by not giving me my copy of the contract before he left (it was emailed afterwards). Once I was able to review the contract and noticed the errors, I immediately called but it took over a week to get a reply to my numerous messages. I escalated the issue to a manager who made used car salesmen look like saints. He refused to address my issues and work with me. I have now been going back and forth for several years to get a refund for work that was never done (measurements were never even taken). Stay far far away from Renewal by Andersen unless you enjoy dealing with major headaches!

The company is very professional, starting with the young lady who first came to the house who initiated the process. To the salesman and the awesome men ( Andrew and Joe ) who did the installation. My wife and I are very pleased with our new gliding triple window.
Thank You Renewal by Anderson.
Brian D.

From sales through installation everyone was professional and answered any questions in detail. Installation crew cleaned up everything as they progressed throughout the day and at the end of each day. I couldn't be more pleased with the outstanding quality.

They were very professional and also personable. Quality work and thoroughly cleaned up everything. I would recommend them to family and friends.

What a great experience! From the moment Greg and his crew arrived at my house we were met with a level of professionalism that far exceeded my expectations. The team put us at ease immediately showing their respect for my house. This wasn t just a job site to them they respected that it was a home. All crew members were polite and answered any questions. I felt very comfortable at all times. The attention to detail in the house was amazing. Plastic was laid out to protect the floors and rooms were sealed off to prevent excessive heat loss as during installation as several days were in the single digits. Each day the team vacuumed and wiped down the floor to ensure it looked just as good when they were done for the day as when they started. I would recommend them to anyone. Respect, Quality work and Trustworthy would definitely use them again for the next job.

Highly recommended window from another unit owner in my building.

Very happy with the product.

First install I was a bit unhappy with the level of service provided as it wasn t to the standard I was pitched.

With that said, the follow up service technician/installer was fantastic. He was a great representative of the company and went through each window meticulously to ensure the end result was the quality and level of service they stand by.

Would recommend to anyone.

Beautiful job at a fair price. So nice having every window just so! Everything about our experience with them was superb & first quality!

Our installation team was fantastic! They arrived when they said they would, they let us know what would be accomplished during the day, and cleaned up the job areas before leaving. A few surprises popped up, but those were handled professionally. The windows look great and operate as expected. Thank you!

Great place to work superior product great warranty

Glad i did it the workers could not have been any nicer or skilled at installing my windows. Only regret is I wait so long to chose andersen.

Very unhappy with my Andersen windows and patio door installation. My 2 windows lick air like crazy and my door has a scratch at the bottom caused by the foot lock that was installed wrong. The technician told me that it is not their fault that I did not detect the problem of the installation before the damage was caused. I am trying to have it fixed for almost a year already. Too much money for too little quality and a huge headache. Where is the guarantee for their product and installation promised when you buy it? Do not buy any Andersen product. They do not have your back if something goes wrong.

Had a great experience with my door and installation. Had floors done by another company on tv and they came out awful and would not do a thing about it. The guys that installed the slider made sure 150 percent that I was satisfied with their work. From start to finish they kept me in the loop and were very professional. The job came out perfect. Thanks to everyone that was involved in my new slider.
Tony

The installers were very professional and diligent men. I would highly recommend them for any work. Very efficient, quiet, and neat - in this tremendous heat they just worked as if it were cool. Thank you!

The installers were excellent. They took exceptional care to not damage or dirty my home during very extensive work. They erected a covering to protect from water when a sudden rain storm hit. They stayed until absolutely everything was complete and they had answered all of my questions about operating / locking etc all doors and windows. The products they installed were great quality
The salesman even showed up the day of the install to answer any questions and make sure no problems. Ran into issue with overhang material and they sought out matching material and had it delivered right to my house for same day installation. I really could not have asked for a better experience !!! Thanks to all involved.

We are thoroughly disappointed in every aspect of our experience with Andersen Renewal. From changed installation dates, to mixed messages and lack of communication about our specific project amongst office staff at Andersen, to a mistake made by the project manager resulting in the wrong lift being ordered (delaying our install yet again) to the final (and most enormous) error a huge CUSTOM WINDOW order (4 windows) we received three of them in correct color and ONE was incorrect.
As if all this was not enough, we were assured that our 4th window would be corrected ASAP and rush ordered. Andersen even suggested putting us down for another installation date.
Knowing better, we said we d wait until we were assured they had our correct 4th window.
We have heard NOTHING back from Andersen at all. It has been seven weeks.
No communication as to where we are in the process of our last window being made. No communication in the way of apology for inconveniencing our family for a consistent changing of dates. No communication or reach out to us about where we possibly stand in getting this install EVER done. Nothing.
Andersen s customer service is an abomination.
The ONLY call we have received is from our original salesman - and I know that the only reason we even heard from him is because he is a friend of family.
These things happen.
No. Unexpected weather happens.
Unexpected structural issues happen.
My project manager ordering the wrong lift because he didn t account for the grade of the grounding?
Inexcusable. How do I now have any confidence in the project manager?
A FOURTH window in a CUSTOM SET OF FOUR enormous windows sent in the wrong color????
Again. Inexcusable.
The worst part? Even worse than not hearing from anyone about the next steps of our project?
The fact that Andersen already has SIX THOUSAND DOLLARS OF MY MONEY.
And this is how I m treated.
Shameful.
I would never, ever recommend Andersen to anyone.

I just had 3 windows replaced and I could not be more happy. The work area was kept clean and neat. The windows were installed with no issues. The finish carpentry work performed by J. Cocossa was unbelievable. It looks like they were the original windows installed in the house. I would highly recommend this company and will use them again in the future. Excellent job--all around!

We had 12 windows and a patio door installed. We were expecting the window and door installation to take 3 days. They finished all of it in one day!!! They arrived in the time frame they gave us, they were quiet, professional, and clean!! We would definitely recommend them for your installation company!

I would like to update this review and am pleased to offer my compliments to RbA of Boston. After the first on-line review, I received immediate contact from the company. I discussed my concerns and they worked very hard to resolve everything and also returned at a time that was convenient to me. They sent out a three-man team and they are all very professional workers. I was impressed with the quality of the work during the first visit and during this visit.
Also, the Chief of Operations called me personally on Saturday morning. He later explained to me how my case got temporarily lost and he took the blame. I understand the series of errors and I can see that this company does care about their customers. I believe that I just experienced a series of unfortunate events. I am impressed at the care the business took when they realized there was an issue that needed to be resolved. Additionally, they called me an hour after the installation team left to make sure everything was done to my satisfaction.
Of course, Andersen quality is outstanding and the showroom in Northborough will give you a very good introduction to what is available. I have to re-iterate how professional and skilled the installers are. As I did have some troubles with scheduling, I will have to leave the star rating at four, but I would use this company again.

I had a great experience! I expected my living room would end up dusty and dirty. The living room was immaculate when they finished!! Kris and Kirk were sociable and had great personalities. Enjoyed speaking with them!!!
Love my new slider!!!

James and Bob were total professionals. They were Quick and at the same time very careful with their work making sure everything was done perfectly. There was no clean up to be done on my part as they left no trail of dust anywhere in the house. Well done!

The window installers that worked on my house were fantastic. I am very particular about the small details and my installation team exceeded my level of expectation. I would absolutely request that James and Bob come back for the next job!

Superior quality, professional sales and installation.

There new ad is replace your windows today. Ya right. It'll be months before you see them. When you call it'll be something if you get to talk to someone

On time, professional and efficient. Cleaned up when done. Window looks great.

Renewal by Andersen makes it easy to replace your existing windows. Whether it is a complete set or a phased approach they are accommodating and will communicate with you every step of the way. The construction and warranty of the replacement windows that Andersen makes is by far better than any vinyl replacement on the market today. Yes it may cost a few more dollars initially but in the long run you will make that back and then some with heating and cooling cost savings. Top notch organization - highly recommend them for your next window and/or door replacement project!

Installation was excellent. Workers did a wonderful job from the start to the finish.

Second time we have hired RBA, this time to replace 5 windows. They did a fantastic job, neat as a pin!

I would recommend this highly. Some additional work needed to be done when installing my sliding door
I am highly satisfied with the quick work being done
The cleanup was very efficient as if nothing had happened
I love my new door

Very happy with results, great crew and happy with the product

Over priced, subcontractor does work never know which one you get. Sales man lie about what they will do.

Mike Welch and is team did an excellent job installing 8 windows today. They were very professional and answered all of my questions. Thank you very much.

Ray and his helper installed a sliding door and window today and we are very happy with the quality of their work. They are very easy people to work with and we look forward to working with them again when they come out to install more windows.

I would like to give a huge thanks to the installation crew Greg's Home Improvement.
They were as professional as it gets and very informative. I believe that the crew went above and beyond to help us ease our mind about the installation. They finished the job in two days instead of three. They also took very good care not to make a mess using plastic on the floors so they did not track dirt around the house. We appreciated that because of the rain the first day. When they finished the job they took care of all the debris from the old windows and made sure nothing was left behind. I would highly recommend this crew for any future work for by Anderson Windows.

The fine professional level of technicians (installers) is greatly appreciated. Also, the constant double-checking during the process by a member, of the crew, was an added level of confidence.
We are very pleased. Thank you.

I was absolutely amazed how well the work was put in to this crew from renawal by anderson... Awesome job... Definately recommend....

Outstanding Renewal by Andersen Team from sales, engineering, customer service, installation Team. All positive Team in sync, polite, professional an focused. Thank you!!! Jim Sutherland

I am really satisfied with the quality of windows and the installation service. Installation crews were very professional and completed the job nice and clean. Sales rep and a supervisor came by and made sure everything is ok. Installation crews worked hard despite the bad weather. I am very impressed!

Extraordinary experience. Extraordinary workmanship. Would recommend Renewal by Andersen without reservation.

The windows were installed on time scheduled. Both installers were polite helpful and worked well together. All areas were left clean when work w as done.

The installation team was thorough and efficient. The attention to detail and the quality of the installation was excellent. The work surpassed expectations with small trim and weatherproofing details being addressed. Doug and his team did a great job. Would recommend them highly.

Had 5 windows replaced by Andersen Renewal in my home in Upton, MA. Very pleased with the project overall. Very professional and responsive from sales to the office logistics. The installers were equally professional and accommodating. Product speaks for itself. I will be getting all my older windows replaced by Andersen

Although very expensive, I am happy with the ultimate product. The crew that worked on our windows did a great job and the final result looks great!

Great installation. Team very helpful and friendly. Everything cleaned up.