I would like to update this review and am pleased ...

I would like to update this review and am pleased to offer my compliments to RbA of Boston. After the first on-line review, I received immediate contact from the company. I discussed my concerns and they worked very hard to resolve everything and also returned at a time that was convenient to me. They sent out a three-man team and they are all very professional workers. I was impressed with the quality of the work during the first visit and during this visit.
Also, the Chief of Operations called me personally on Saturday morning. He later explained to me how my case got temporarily lost and he took the blame. I understand the series of errors and I can see that this company does care about their customers. I believe that I just experienced a series of unfortunate events. I am impressed at the care the business took when they realized there was an issue that needed to be resolved. Additionally, they called me an hour after the installation team left to make sure everything was done to my satisfaction.
Of course, Andersen quality is outstanding and the showroom in Northborough will give you a very good introduction to what is available. I have to re-iterate how professional and skilled the installers are. As I did have some troubles with scheduling, I will have to leave the star rating at four, but I would use this company again.