Rob S Review of Renewal by Andersen of Boston
I would rate a -5 if I could. The salesman was ver...
I would rate a -5 if I could. The salesman was very nice and informative, but made several errors on my contract (wrong replacement doors, wrong financing terms, etc). Furthermore, he violated the law by not giving me my copy of the contract before he left (it was emailed afterwards). Once I was able to review the contract and noticed the errors, I immediately called but it took over a week to get a reply to my numerous messages. I escalated the issue to a manager who made used car salesmen look like saints. He refused to address my issues and work with me. I have now been going back and forth for several years to get a refund for work that was never done (measurements were never even taken). Stay far far away from Renewal by Andersen unless you enjoy dealing with major headaches!
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