Dropped off my car with a barely functional engine, which the driver conveniently failed to mention despite driving the car off of the tow truck. Could not drive above 5 mph, and cost me $600+ dollars in repairs.
If you ever want to see your car within a month of giving it up, and you want a quality transporter, do NOT use the middleman known as ReloTrans.
First, what is ReloTrans. They are a middleman booking automotive transport, often on behalf of a larger corporate relocation company. In my case ReloTrans was the vendor selected by Cartus. My new employer in Washington provided a full relocation package with my job offer. Part of that package includes auto relocation.
I still do not have my car as of 14Feb2013. Due to some hiccups my move was postponed. It was "back on" on 23Jan2013. My car was picked up from my home in the western Chicago suburbs on 26Jan2013. The car was not picked up from a Chicago "holding lot" to begin the journey to the Seattle area until 6Feb2013. An 11 day gap sitting around doing nothing. I was lied to and told when I called during the first week that the car would begin its journey on 31Jan13.
When searching for independent transport services (using uShip) immediate pickup and commencement of travel is readily available if flexible as to which reputable provider is actually used. In this case ReloTrans had preselected a provider whom they had pressured into a low bid. ReloTrans then allowed my car to sit in Chicago until it was convenient for that provider to pick up my automobile, resulting in the excessive nearly 2 week time lapse between my car being picked up and it actually beginning the journey from IL to Chicago.
Now on uShip the total cost for the shipment of my auto is about $750-$1000 when quoting my exact car (2010 Nissan Rogue) using the exact zip codes (from 60503 to 98188). I'm not sure if you can save enough off that via finding lowest bid to make up the extra 2 weeks of rental car coverage my corporate relocation package tells me they are covering. Those extra weeks alone total roughly $860 after taxes at the corporate discounted rate. I say extra two weeks since according to uShip estimates, one week would be reasonable for the 4 day journey from Chicago to Seattle.
At this point I'm told the driver is in Spokane with a broken down truck. I'm not sure my car even exists anymore, for all I know the VIN has been ground off and it's on a boat out of the country. I will update my review once I have my car back or know I never will. It is not in the best financial interest of any company or individual to use ReloTrans to broker the best arrangement for automotive transport associated with corporate relocation or otherwise. They are rude, non responsive, and when your car is heavily delayed, ReloTrans is unwilling to do anything to rectify the situation and re-accelerate delivery And when I get frustrated with that they feed me sass, not results. Avoid ReloTrans at all costs.
DO NOT USE IT! They'll pull you out of bed at late night and force you take a cab for half an hour to pick up your car and BAD ATTITUDE from their staff and drivers!
If I could give ReloTrans more than 5 stars I would. Seriously though, I had such a wonderful experience. Not only did my car arrive unharmed and undamaged in any way, it also arrived SOONER than I was expecting!! Legit!! Jill is wonderful! She was so helpful and the driver, Luis, who delivered my 1999 Pontiac Trans Am was so professional. If I ever need a car transported ever again I will use ReloTrans. The two jerks who wrote the negative reviews on here can s*ck it! ReloTrans is AWESOME!!!! :)
They are vary fast. I use their service to transfer my vehicle from southern CA to northern CA. They do it in one day for me. That was great.
Absolutely horrible! I am still
Waiting on my vehicle 21 days later!
I worked with Celeste at ReloTrans on my vehicle shipment through a corporate relocation. She was fantastic. Very attentive, communicative, and caring throughout the entire process and most importantly, very easy to work with. Process was smooth and my car arrived within 6 days of being picked up, going from Chicago, IL to North Carolina. Overall, I would recommend this company and give a huge thank you to Celeste.
Completely careless with your vehicles - the pristine paint on my 30 year old classic Jeep was damaged with pink transmission fluid because they parked a leaking junker above it.
When I made contact they brushed me off to a different department with no apology, lectured me on their claims process, and demanded I fill out a bunch of paperwork within 48 hours in order to file a claim - all in the middle of me moving across country while my printer is packed and I'm busy moving in to a new house.
Absolutely absurd and ridiculous the way they treat you and your vehicles.
relotrans.com
