Redsys España

Redsys España Reviews

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3.2
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Painful. They block the payment by mobile phone wi...

Painful. They block the payment by mobile phone with Samsung Pay if an amount greater than 200 euros has been withdrawn from the ATM. And even more painful is that they know the problem, given that it is their own safety rules, and they neither facilitate the punctual resolution nor give an estimated date of resolution of the incident.

The payment system does not work! It's really a me...

The payment system does not work! It's really a mess, I can't understand how CAIXA BANK uses this payment system. I have been trying to pay the University tuition with my card for two days and there is no way. CAIXA BANK also leaves much to be desired, because it cannot solve this, its employees do not know how the system works.

There are other options for mounting online paymen...

There are other options for mounting online payment gateways, and although sometimes it has its complications, after some experiences with other systems we decided to continue recommending our customers to their system.

The service is lousy and they play with the money ...

The service is lousy and they play with the money that is not theirs, they are only to call them at 902 phones and do not solve anything, do not call if it is not a free number, they cannot force anyone to pay for a service mandatory installation.

Defining your service as unfortunate falls short. ...

Defining your service as unfortunate falls short. Obsolete manuals, disjointed information, lack of professionalism, undocumented examples. Slow and poorly prepared.
But of course, if your bank has chosen them, you have to put up with it, so it is clear that they do not care about doing it well or not, they will charge the same. What a shame!!!!!
If you want to integrate a dataphone in your system and you can NEVER choose this company !!!!!!!

Some unpresentable their installers.

Some unpresentable their installers.
With an open trade, working, with customers inside the store, the installer who had to come had the big eggs to say that the fence was laid and we could not attend.
And that Isabel, who is me, specifically could not attend.
That you know ready, what Isabel was not today, and it would have been better in your notes that Fran could not attend you, liar.
People like you had to be unemployed, with all the valid people out there.

From the worst I've seen in my life, the service t...

From the worst I've seen in my life, the service to shops is disastrous, they speak badly, they do not give you explanations and they do not know how to operate. It's a shame to call Redsys.

If you want a refund, you have money left in my ca...

If you want a refund, you have money left in my case, 70 euros more, and the customer service is very bad, they do not pick up the phone and also when they know that it is you they turn it off.

Regrettable that to a client who pays every month,...

Regrettable that to a client who pays every month, her only means of contact to try to solve a technical problem of a virtual e-commerce is by phone and on a 902 line. Regrettable ... the customer service leaves much to be desired and therefore I write this review.

THEY ALWAYS GIVE PROBLEMS, I NEVER GET TO FINISH A...

THEY ALWAYS GIVE PROBLEMS, I NEVER GET TO FINISH AN ORDER AS VERY FAST AS IT IS BECAUSE IT TELLS ME THAT I HAVE EXCEEDED THE MAXIMUM TIME WHEN IT IS A LIE. I HAVE STOPPED BUYING FROM SITES EVERY TIME I HAVE SEEN THEY USED THEIR PLATFORM (SITES SUCH AS EL CORTE INGLES OR CARREFOUR ....)

My experience as a trader is totally positive, on ...

My experience as a trader is totally positive, on a couple of occasions I have had a couple of incidents that contacting with support have resolved me very quickly. A very professional company that brings a lot of security and reliability to my online store.

They have a technical support that is worth it, I ...

They have a technical support that is worth it, I think the girl who attended me was only reading what she put on her sheets but no idea what she was doing, later she hung up the phone, I guess it was because she did not know how to fix it . He told me it was because he was not using Internet Explorer. I still can not use the TPV of Banco Santander.

Edito: 3 minutes after writing this review, I put a blocked username, reset the password once more and everything solved.
It seems that for the next one instead of calling a 902 and being treated like a fool, I will expose the problem through reviews.

They had me on a call for a failure of my tpv that...

They had me on a call for a failure of my tpv that I wanted to correct and after making me restart the tpv and spend 10 minutes on a payment call to a 902 without getting anything, the operator tells me that the new terminals are like this and that It happens to everyone. Incompetent and thieves

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Redsys obliges us to make a change, for our part i...

Redsys obliges us to make a change, for our part in 10 minutes was made, on their part 2 days and still not knowing anything, in full peak season, we carry a loss of more than 3,000 euros / day for incompetence and terrible service , and of course the people who attend you, haughty and rude, in short, the worst of the worst, but unfortunately the bank forces us to work with them, so we can not opt for an external service that will surely work better than this panda of incompetent, short and poorly prepared.

I am very unhappy with the service provided by the...

I am very unhappy with the service provided by the company. From minute 1 they have you caught with calls to 902 ..., and they pass you from one department to another and nobody solves anything.
Its prefabricated modules are old and its code too (VIRTUAL POS)

Buying tickets for a concert gave me an error, I c...

Buying tickets for a concert gave me an error, I contacted them and although the problem at the end had nothing to do with their payment platform they advised me and indicated the steps to follow to solve it. A 10 in resolution, thanks.

You can not be more of a thief and unpresentable. ...

You can not be more of a thief and unpresentable. After calling a 902 indicated by themselves, they have me waiting and I "offer" fill out a satisfaction survey .... all this paid for me. Thanks thieves!

Unfortunately service. Obsolete manuals, not updat...

Unfortunately service. Obsolete manuals, not updated, lack of professionalism, up to a week to answer with another question and poorly prepared. And don't answer me saying that I sent you an email, because it's what I've been doing for weeks and the POS still doesn't work.

The speed of response of the technical service by ...

The speed of response of the technical service by email of Redsys is inversely proportional to the utility or resolutive capacity that it gives: they answer you in 10 minutes, but it is as if someone asks for the time and says "macaroni with tomato".

If at least they stopped to read the ticket carefully to know what they are being asked, it would be a giant step.

Edit in response: I do not have social networks or I'm going to do them. A company that would be very serious, should have a customer service channel of its own, not to send entrepreneurs / freelancers to communicate on Facebook on a subject as private and important as the collection management.

The POS has given me a lot of problems but in the ...

The POS has given me a lot of problems but in the end the problem was with the Wifi, it moved me too far from the router and it stopped working well, they told me it could be that and it turns out that it was so.

Pitiful service. Unable to understand how they tru...

Pitiful service. Unable to understand how they trust a logistics operator as lamentable as ICP Logisitica. Unable to confirm a delivery date, and when they do, they fail for no apparent reason. Very strong impact on my business since we are talking about POS terminals that we had contracted in advance to have them available on the opening day.

Poor service, they make you dizzy, they tell you t...

Poor service, they make you dizzy, they tell you that the problem is yours or they blame others, slow when it comes to resolving incidents, and above all, after long waits at their 902 at the price of gold, they tell you to send an email ... I think that in the technical service they play a game of championship petanque ...

My experience with Redsys does not finish booting....

My experience with Redsys does not finish booting. I really can not comment on their services in production, since we do not pass the implementation. This opinion refers to your pity support service. Where the staff only releases the first thing that comes to mind to get the incident off. I have passed 10 lines of code and they have given me 4 wrong answers in a round trip that has meant a whole day of lost work. No one has known or wanted to help and I repeat only 10 lines of code. Pity support.

I am trying to get in touch with them for a card p...

I am trying to get in touch with them for a card payment made that the store owner has not received, and they do not answer by any means. They have my money and they are not able to face

Sad to say the least about this service. The cashi...

Sad to say the least about this service. The cashier swallows the card and the solution is to call Mastercard and they cannot do more. Above they give a Mastercard phone that can only be used from a landline, so you do not disturb them. Avoid the 4b's because their system is bad in case of problems.

Painful and unpresentable. Customer service that i...

Painful and unpresentable. Customer service that is a 902 and they have you waiting 20-30 minutes on the phone without any scruples. Here is a kind of monopoly of online payment doors that offers poor service and poor quality.

Impossible to make a copy of 2 payments online, th...

Impossible to make a copy of 2 payments online, the print page comes out (Redsys Servicios de Procesamiento S. L. ES) with the wheel turning more than 2 hours and if you go back it has deleted your data

They are a few caraduras with their numbers 902, I...

They are a few caraduras with their numbers 902, I have not seen a company more reluctant to give a basic billing phone. They even tell you that this is only regulated for the attention of consumers and users, as if the small self-employed were not consumers, not only are we consumers, but we are part of their business network. The pity is that the bank can not give you to choose who you want to put the tpv, because the service and customer service leaves much to be desired.

We work with your Virtual POS in our ecommerce and...

We work with your Virtual POS in our ecommerce and the truth is that without problems, they guided us with the installation and commissioning, also when we had any questions or queries the technical service has helped us.

Trash

Redsys España

Redsys España

3.2