I lived at one of Campus Realty's big houses the last two years and I recommended it to a group of friends for after me and mine moved out cuz it was such a great location and the rent wasn't bad for how huge the house was. My group had a couple issues with cleaning up the lawn of booze bottles, furniture & such after tailgate or rush, but overall the office people were easy to work with. Never had a problem worth complaining about.
I went in to figure out why there was an imbalance with our ledger, and the lady, Beth, kept saying to please email us to receive a copy of the ledger. We had emailed her two days ago and received a copy of our ledger and I wanted to show her so that we could work out a solution, and I told her this. She immediately snapped back with please email us to receive a copy of the ledger. This was repeated multiple times and I was unable to show her the ledger as she wouldn t allow it. I simply wanted to figure out what was missing but she was incredibly rude and would not be supportive in trying to figure out the imbalance. Do not rent from this realty as you will be met with nothing but rudeness and disorganized people.
Thursday June 27th, the young lady working there (thin person , long black hair) was unbelievably rude as we came in to buy a parking spot. She said in a vey snooty way that they had to go to an event and we had to come back later. When her more accommodating coworker stayed to help us anyway, the snooty one said:"of course it has to happen now!" Incredibly rude, a total lack of basic customer service. I was so taken aback by such a rude attitude I didn't think of taking her name and now wish I would have. That person couldn't be bothered to help out a paying customer, and showed unbelievably rude attitude I hardly ever write reviews but thought this one deserved to be warned about.
Worst customer service I ve ever seen. I called in with a question about move in and the lady that answered was extremely rude and eventually hung up on me. Proceeded to call in multiple times to get information, and every time she would answer and hang up immediately. If you can avoid it, DO NOT lease from Campus Realty.
Their customer service is horrible. I barely write any bad reviews online, but I had to on this one. Long story short, the office lady would not connect me to the manager even if she cannot answer my question :) Below is the full story if you are interested.
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So the law states that landlords cannot deny individual with support animal as long as an ESA letter is provided, even if there is a no-pet policy. My ESA letter was delayed so I emailed them to wanting to make sure that they will accept my ESA letter once I got it.
They simply replied that I need to provided a letter from a licensed doctor, not therapist, stating the animal is for medical purposes. For those of you that don't know, an ESA letter can be issued by any licensed mental health professional, which includes a licensed therapist. When I called in to get an explanation on why not a therapist, the office lady told me that only her manager can answer my question and her manager is off for the week and there is "no way" that she can reach her manager. I tried my best to understand her at this point. I quoted all the law statements along with a request for an explanation on why not a therapist and emailed them in for when the manager get back.
One week later, here comes the most frustrating part. After reading(maybe not) all the laws statements I sent in, the manager simply replied that they need a doctor's note. No explanation was given about why not a therapist!!!!! I called in for the explanation. The office lady answered the phone again. I straight up asked for the manager and GUESS WHAT. The office lady checked the reply to my email and told me that the message would be the same even if I talk to the manager and refuse to connect me to the manager! EXCUSE ME??? I can't even talk to the manager for clarification??? The way she said it was rude and that there was no room for negotiation.
Oh yea, when I told the office lady that maybe this is why they get so many bad reviews online, she said, "there's nothing that we can do about that." :)
They have a very weird vibe when paying in person to there location near central campus. The reviews here are here and there not really good so when constructing and answering questions about how they handle business and ethics to a group of new comers looking to rent the room I had I told them the truth about it and told them hey look online they say it s been a hassle and such and then described to them my personal experience with the rental company and one of the ladies over heard it and basically told me off in fromt of the group of potential renters and was very rude in doing so. Basically it s because of me showing them around and answering all there questions that they are considering this apartment for rent fall of 2018. Just wanna say your welcome for the help!
The Campus Realty office crew is seriously the best. I had to get a parking pass for this weekend but I wasn't going to be in town, so they worked with me to let one of my friends pick it up for me. I mean, how many apartment buildings even have parking in Ann Arbor? And Campus Realty lots are free for overnight guests! I'd definitely live at a Campus Realty place again.
Their agent Aaron Yoon pretty much harrases me with phonecalls. So unprofessional. Calls me and hang up saying he doesnt understand me. Who doesnt understand a "hello". They are so bad yet they were prospecting for my business and being rude ... Sad people
although they no longer own the viscount apartment complex, they didnt take care of the roof and now water is leaking from the ceiling onto my bed! do not trust this company at allllllllllll!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I've reviewed Campus Realty before about my experience as a tenant... but their incredibly poor service continues after moving out! They wait the full 30 days that's legally permitted to return your security deposit after moving out (okay, fine). My security deposit was mailed but never received. I called a month after it being mailed, was told that "it was a lot of work on their end" to void and reissue the security deposit check, but "if I really wanted" they could call their accounting department to do so. They seemed incredibly annoyed. I've called twice since then to follow up as I haven't heard anything from the office. On the most recent call, when I expressed frustration that the Campus Realty office said my request was only "on their to-do list" and that it was several hundred dollars I've been waiting over 2 months for, the woman used an incredibly sickly-sweet, "shut-the-hell-up" tone and hung up on me.
Seriously, their apartments are adequate by college-dump standards, but they lack basic professionalism and appropriate behavior. Don't rent from Campus Realty.
I lived at 727 S. Forest last school year and LOVED it. There was covered parking and the apartments were really nice inside and spacious with bay windows and big bathrooms. I'd definitely recommend this apartment to anyone.
they are dishonest. the house was ok, but they'll try to push all the risk in a deal to their tenants, which is not fair at all. it's highly risky to sign contract with them.
I haven t lived here for long, however front desk were patient with me asking a 100 question so I m not sure why some are saying they re rude. Maybe I should not judge yet but so far so good. Maintenance people are amazing.
They steal your deposits, charge for bogus repairs, won't work with their tenants on any issues, have zero customer service.
Beware and look elsewhere for your housing needs.
You will be best served by this warning.
The building on 514 S Forest has mice!! super rude staff, rudest I have ever seen (maintenance folks are nice though)... I can't believe this. I was verbally viciously attacked by the front desk person when I politely told her she should have mentioned that my building had rats when she showed it to me, and it's her responsibility to tell the future tenants about the problems. (yes mice are inside my unit, they happily live and hide under the broken carpet in the the space between the floor and wall).
If I could give them 0 stars I would. The most unprofessional people I have ever dealt with. And on top of that, our lease was changed AFTER myself and my roommates, AND Campus Realty had signed it and sent us multiple copies. We were verbally told if we signed within a week that our utilities would be included, and that is how we all signed the lease, yet when we moved in someone from their office changed our lease with a pen and told us "there was nothing we could do." They claimed that we photoshopped the multiple emails they sent with copies of our lease. RIDDLE ME THAT???
We also had animals in our walls (and house) all year long, we made multiple requests to get things fixed and no one ever came to do it, etc. etc.
I can't say enough bad things about these people.
DO NOT SIGN WITH CAMPUS REALTY THEY ARE TERRIBLE!!
We had the water to our entire apartment complex shut off not once, but twice without warning from campus realty. However they had no problem communicating that the monthly rent was still due in full when students started moving out of their places at the end of the year. In addition, we were charged 240 dollars for "excessive cleaning" of a bathroom which was deducted from out security deposit. (if you could not guess, the bathroom was as clean, if not cleaner than when we moved in). There are much better options than campus realty if you need to rent an apartment or house.
Campus Realty is a highly unprofessional company. Yes, they lease primarily to college students - but that's no excuse for the lack of professionalism and customer service.
The office employees (Shayna and Beth) regularly close the office with little warning, and are always incredibly rude and/or dismissive; both have come across as highly annoyed during every single interaction I have had with them, either on the phone or in the office, even during interactions as short as dropping off a rent check. Frequently, when walking into the office, you are greeted with a cold "What do you want?" - not the way you would like to or expect to start a conversation with a leasing provider.
Absolutely zero effort is put into Campus Realty's customer service - the company's first approach to every situation is to remind tenants of all possible fines and repercussions, rather than consider all solutions. For example, my property lacked a bike rack - rather than install one, Campus Realty threatened everyone locking their bikes up elsewhere with fines or removal of bikes. Only after ongoing follow up from multiple tenants was a bike rack installed. Campus Realty treats all tenants as irresponsible college students, and shows an incredible amount of disrespect. Thankfully, my roommates and I have not encountered a significantly large issue; I cannot imagine having to deal with the Campus Realty staff for a prolonged or more severe issue.
As for the property itself, it's adequate; old, and not in the best shape, but did have some work done on it. Doors and windows leak, the building was infested with bees, but some attempt at correcting these issues was made. The maintenance staff is the most helpful aspect of Campus Realty; they respond relatively quickly, and, compared to the office staff, only require follow-up requests occasionally. Rent is high, though comparable to other leasing companies in the neighborhood. However, Campus Realty's high maintenance fees (paid each year, even if the lease is resigned) are much higher than their competition's. Staff is slow and unclear with communications about tenant accounts and about fees. Forms are often provided lacking relevant information (such as parking payment agreements that lack the actual price of the parking spot).
Overall, I would not recommend Campus Realty. While they're just adequate as a leasing company by incredibly low, college-housing standards, they're horrible at any regular standard of service. The lack of respect for tenants and dismal customer service make interactions with Campus Realty unpleasant and worth avoiding.
Campus Realty is full of SCOUNDRELS!!
noun
Terrible customer service- completely rude every time I walk in. We were told we would receive a parking pass with our lease, but we never did. Instead, we were told to pay for it. Lack of promises, lack of trust, and lack of empathy. Stay away at all costs.
Also not accommodating to the COVID-19 situation. While other apartments are giving subsidized rent/free rent, Campus Realty isn't. Not the main reason I'm disappointed with them, but definitely is added to the list.
After being with them for 2 years, I'm happy to say I'm almost done with this lease!!
Find another place if you can :)
Horribly dishonest. Terrible terrible terrible care of their properties. There were 5 hard boiled eggs left in the apartment complex stairwell for over 2 months and Campus reality either didn't notice or didn't care. Either way it is unprofessional. I paid way too much to them and when I need to pick up my security deposit (which is way too high and they don't tell you to pick up) they we out of the office for over 2 hours during the business day. Avoid at all costs.
campusrealty.com
