In the morning, there is no room, the evening is incomprehensible. For example: a bus passes you at 20:05, the stop has a sign that tells you that between 19:20 and 20:10, a bus passes every 10 minutes, it is 20:30 and you are still at your stop listening to people speculate on the arrival of the famous bus
Hello,
We are on 12/29/17 at 10:30 a.m.
The bus driver number "28264" in the direction of Aix en Provence at the Aix TGV stop refused to take passengers when there were still 10 of us waiting in line to pay for the ticket on the bus stairs.
The bunkers were half empty and the whole rear of the bus was empty. He refused to open the bunkers on the other side.
Another person who was lining up in front of me had put his luggage for 5mn in the hold but he was dropped and the person was able to take his luggage because he reported it to the driver who wanted to leave with his suitcase ...
He kindly told us to leave without justifying ourselves.
It is inadmissible when you pay for a service.
We were on time for the bus so I don't understand this behavior.
You will understand that I am very upset at this deplorable attitude.
If your driver is late it is not the fault of your customers, he has only to stop without stopping.
Good day to you
cordially
Twice I had to claim lost items on the bus the first time in 2017 and this time today. I called the friendly person who gave me the object found. I recommend good structure.
Always looking for customer service ... Who is "JL" answering mail how to talk to him ...
I am writing to you because I am quite surprised by the refusal to give change by your drivers. Indeed everywhere else in stores in supermarkets there is a change of change and this despite the covid. How do More
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