Ray Chevrolet Review

Just got a new Sonic from Ray Chevrolet and my salesman Justin Wiesenmayer was Great. He made it quick and easy. Got me the car I wanted at a great price. I would definitely recommend Justin.

I purchased a '16 Stingray from a dealer in Grand Rapids, Michigan and hoped to use the same one for my next purchase. However, some poor experiences during my last few visits led me to look elsewhere. I started researching dealers within a 500 mile radius that had 1) Excellenct customer service and 2) great prices and as luck would have it, I found Ray Chevrolet. I drove down that same day, saw the car I wanted -- a Seabring Orange Tintcoat '19 Z06 2LZ at a great price! Of course, not 100% satisfied it was the best deal, I proceeded to search for an even better deal...this time nationwide. There just wasn't anyone that could match their prices, even on equivalent '18 models. After a few conversations with George Gigovski and his team I decided to ink the deal. Customer service was fantastic and would recommend to everyone! Thank you George, John and Keith! A++ rating!

Paul McReynold is awesome! Great personality, easy to work with and very helpful and patient.

I came in looking for a car and was helped by Zachary. He was very helpful and thoughtful. I did not find the car I was looking for, however, I did have a great experience there!

I purchased a brand new 2018 Chevy Traverse LT on June 27th 2018, with the extended warranty... At the time because of where it came from they only had one key, that was fine as I was promised come my first oil change they would have it and would program it while I waited...

First oil changes comes and they have no record of owing this second key I never got, so I ask for the salesman I worked with, he who happened to be on a 'leave' at that time and I was told by Kyle Miller that they didn't know when he would be back.... So i physically texted Sean, as he had previously given me his number, he said he would take care of it by my NEXT oil change....

So a few months later I come in for Oil change number 2 and work with Luis, whom was very helpful and apologetic that for the SECOND time not only do they have no record of owing me this key, they have no key in stock to even cut me one.. So after speaking with Chris M as Sean with not in again, he assured me that next Oil Change, or if I wanted to come sooner I could, that they would have this key and it would be cut and all that would need to be done is have it programmed.....

So yesterday I called in and asked to speak to Sean so I could make sure this key was going to be there as I was going in today for my THIRD Oil change.... He assured me that he would not something in service to see this through and I shouldn't run into any issues....

Go in this morning and had to laugh because for a THIRD time now after confirming with MANAGEMENT AND MY SALESMAN, my BRAND NEW vehicle still has but one key. Absolutely unacceptable. Now we are in yet another stage of limbo because this key that they already 'had cut' is nowhere to be found and they do not want to just cut another and 'waste it' as I was told...

To top it all off right before shaking Sean and Chris M's hand and sealing the deal, I was still very indecisive and because of how much my payments were I was not set on getting the vehicle. I asked for my keys back and Chris M asked me and my father to wait a second. Came back over with a slightly lower payment and said that he would also throw in OilChanges for the life of my warranty if we 'signed and drove' that day...

So obviously I did, and would you also guess what they have NO RECORD OF OWING ME... The OilChanges...

Needless to say if you dare to use this dealership. PLEASE make sure you get everything in writing.

I hate car dealerships. I have to prepare myself for going to one and typically set a timer on my phone for a hard out to not spend the whole day there. I have been searching for a specific car and for the last couple of weeks had very difficult, demoralizing situations from different dealerships. I called over to Ray Chevrolet out of spite while discussing with another dealer and they were not only very professional, but made me feel like a priority (I think her name was Jen? then transferred me to a manager Ryan). We were unable to come to a deal on the phone but when I went into the dealership the following day, I was greeted as I was getting out of my car by Anthony who introduced himself and we hit it off since he had such a cool name.

Ryan the manager whom I spoke with the day prior, remembered me and seemed genuinely concerned about my other dealings. He apologized on behalf of car dealerships and remembered details about me and my situation that made me feel relevant. Anthony sat me down and after hearing about my busy, demoralizing morning at another dealership, offered me food and refreshments and was concerned that I may not have eaten lunch. I assured him I was okay but he got me waters and made me popcorn anyways. He was straight forward and professional. He gave me realistic time frames and never once tried that, "let me check with my manager" and disappear for hours. He was constantly checking on me and between him and Ryan the manager, they were able to get me more money off the price than I asked for (A first for me at any car dealership). They were very fair and honest and would 100% recommend the folks over at Ray Chevrolet if you're looking for a no hassle experience. On top of the sale and professional courtesy, Anthony actually used his lunch break to help me get both cars home (I live 20 miles and about 40 minutes away from the dealership).

VERY BAD BUSINESS!!!
first thing in the morning I called to confirm the car was there...they said they would have the car put aside for me and set up an appointment for 8pm
called at lunch to make sure we are still good...called @ 4 only to find out my sales rep left but they had me meeting with another person and the car is still there.
called again when I was 45 minutes away and car was still there and the person said they were physically looking at the car.
5 minutes before I got there they called me and said the car was sold earlier that day!!!

They tried to get me into another car, classic case of BAIT AND SWITCH!!!
Went online the next day and they made a new listing on ebay and craigslist for the EXACT SAME CAR I was told they sold!

BUYERS BEWARE!!!

Hugo Ayala was my sales person when buying a 2015 Camaro pace car. My experience was quite refreshing as I did not have to go through the typical 3-4 hour dealership hassle. Hugo did everything to make us comfortable while waiting approx. 1 hour for the finance person to become available. Once we got home it was noticed that the special Indy 500 temporary license plate was missing (adds authenticity to the car). After calling Hugo the license plate was found and he mailed it to me! he could have blown me off but went the extra step to make my purchase and experience at this dealership one of the best I have ever had! Thx. Hugo!

I went to this dealership on a Monday afternoon. Adam Walker went through everything in detail with me, was very straight forward and I was confident in my purchase thanks to him.

the best seller hugo ayala like allways thank so much

My wife and I walked into Ray Chevrolet not knowing what our options would be. Low and behold, we met our sales representative Ryan To maybe who put us in a vehicle we really liked for the price we were able to afford. Thank you Ryan and Ray Chevrolet!

George Zakrzewski at Ray Chevrolet was great! After shopping around for a new car for some months that would accommodate three large dogs we were able to find one that fit what we needed. George Z was honest, friendly, and not pushy! He was knowledgeable and was able to show us how to navigate and work all the bells and whistles on the car. He also wanted to make sure we were comfortable with the price and such. The entire crew at Ray Chevy was great! Shopping during these unprecedented times we were unsure about how this would play out. The establishment was clean and all guidelines were being followed. Ray Chevy exceeded our expectations! We will be returning there for service and for future purchases. Thank you to George Zakrzewski and the team at Ray Chevy!!

I have been a loyal Ray Chevrolet customer for over 12 years. Not only is this the only place I will purchase a car, it is the only place I will recommend. We were recently getting ready to look for a new car, but not quite at the decision point when I received a call from the Ray Customer service dept from a gentleman by the name of Dale. Dale was extrememly cordial and suggested that this may be a good time to look. I stopped by Monday afternoon at about 2:00 pm on a very strict time schedule. Our salesman, Ed Dembski, pointed me in the right direction right away. I was on my way in our new Chevrolet Spark by 3:30 pm. We returned the next morning to complete the paperwork and have the care properly prepped. This experience is exactly like every other experience I have had at Ray. If you are shopping for a new car, but don't like the car buying experiences you have had in the past, give Ray a shot. Go the Ed Dembski and tell him this is a "TIM LEAD!"

Tim Stewart

I traded the Spark in on a Sonic - Kept the Sonic for a year and just traded it in for a 2015 TRAX.. We are definitely Keeping Ed Dembski and Ray Chevrolet busy. People think I am crazy for getting a new car every year, but it is so easy at Ray, and each and every time, they give me amazing deals.

Definitely a Ray Customer for life

This is my second experience at Ray Chevrolet (dealt with Tony J both times). Tony and the entire staff at Ray make the car buying experience easy, painless, and fair. I would never buy my cars from anywhere else.

I was having a tough time searching for cars after my old one broke down. I went to multiple used car dealerships and personal sellers, but I wasnt having any luck. During the process, George Zakrzewski. helped me by not only showing me the used cars his dealership had the first time I came through there, but he also helped me ensure that the used cars I was looking at from private dealers were legit by looking up the carfax for me (for free) because that's just the kind of guy he is. He's able to put the business aspect aside for a minute even when things didn't end up in his favor. After 2 weeks of searching with no luck, I ended up taking his advice and got myself involved in a car note. He was patient the entire process, showed me multiple cars, and helped me out in the financial portion and the negotiating process. I never would have thought that I would have gotten the car I got with such a great deal/package. Thank you, George. I will definitely be recommending you to anybody trying to buy a car - I owe you more than one for sure!

This is a huge well organized business. The waiting area has complimentary beverages and popcorn. My work was completed swiftly and on time. If I lived closer, I would use them for all of my auto needs.

Giovanni Salgado was awesome. Not only did he get me exactly what I was looking for, he was very nice and made the whole process nice and easy!! Thanks!

I have purchased cars for almost 20 years from Ray Chevrolet! Everyone is always helpful and kind. I highly recommend John Lesniak- he is honest and always available for his customers.

Walked in to look at a used vehicle from Ray Chevrolet and drove out with it! Rupe helped us out a lot and I love the extras that come with purchasing a car from these guys!

Sean Runions and Guillermo William Ruiz were great. Highly recommend Ray Chevrolet.

Buying a car can typically be a high stress event, but having to jump in without a plan due to a vehicle dying, raises the stress level beyond belief. We came to Ray Chevrolet due to previous experience and family referrals and did expect good service, but our Sales Rep., Adam Walker, went further than expected, to make this experience as easy and stress free as possible. We came in, totally uncertain, that my daughter's budget would make it possible for us to purchase her a good used car. Adam greeted us with a smile and immediately seemed to realize this was more of a need than a want and that we were nervous. He asked my daughter, right away, what her monthly budget was and what she was looking for. Before we started looking, he immediately told us of one vehicle that he believed would fit both her budget and her needs. Once she saw and drove the vehicle, she loved it.
The next step was the most stressful, financing. I expected difficulty as this is usually the hardest part. He kept the atmosphere light and kept assuring us that everything would be fine, and he was right. She drove away, smiling, in a vehicle that she should have for many years to come. Thank you Adam, for making a rather difficult situation, easy. We so appreciate everything you did.

Tracy & Kayleigh Snow

I just purchased a new 2014 Chevy Cruze from George Zakrzewski this week & the rest of the crew from Ray Chevrolet. They really made my buying experience a very positive one, which will continue my future business with them. I highly recommend them as a very complete dealership that knows how to care of the customer. They are very dedicated and stand true to their word about taking care of the customer & their needs. Thanks again Ray Chevy Team!

I had a wonderful experience. From the second I stepped foot on the lot, I was greeted by a very friendly associate named Greg Kloczkowski. He was friendly, courteous, and answered every question I had. He gave me a great deal, made sure that all my needs were met, and I will definitely recommend him in the future to any friends looking to purchase an automobile. Greg's professionalism ensured that if I ever need to purchase a car in the future, I will come back to Ray Chevrolet and ask for Greg!

Had a wonderful experience at Ray Chevrolet last night! After finishing out my lease on a 2012 Chevy Cruze, Adam Frandsen helped us through the process of buying a new 2014 Cruze. Adam was incredibly knowledgeable and made the process as enjoyable and simple as possible. The whole team was great- we came in pretty late and Adam, Joan from the tech team and the finance dept worked to get us set up with the most reasonable deal in a reasonable amount of time. I would definitely recommend Ray Chevrolet to anyone. Thank you all for the help, I'm so happy with my new car!!!

Great experience with Adam Walker, Shopping for a new vehicle, we got set up with a new 2016 Silverado.

Went tinRay looking at either a use wrangler or a new ram. Sean Runions showed me the jeep and also a ram that had great discounts. He was friendly and polite. He explained that he couldn't sell the new ram because he worked in the Chevy department but introduced me to ashley who was also very courteous. Great staff. Thanks for all your help.

We have bought a few cars from Ray Chevrolet and I would have to say that Tony Jensen has been one of the best sales man we have dealt with. He worked with use and was not a pushy sales man like some of the other ones I have dealt with and also Tony took the time to listen to what we wanted and made it happen. He also told me if there was anything else I need to give him a call and he would do the best he could to help me. I called him about my light in my car and he was there to help me like he said he would. I like that Tony Jensen is a sales man of his word and you need more sales man like Tony Jensen on your Team cause he is one of the best ones that I have dealt with. Thank you for all your help MR & MRS CLARK

Even when things don't go according to plan they do their best to do their best. I like that...a lot.

Guillermo Ruiz helped me purchase. My equinox I am very happy. Jennifer Robert's was awesome

We were looking for a used truck for about 2 weeks. We found a very nice truck on Ray Chevrolet's website. It was very helpful to be able to ask if the truck was still available and we received a response from Ray's customer service department within a few hours. We were able to set up an appointment to view/test drive the truck. There were a lot of sales people and lots of things going on, but once we got with our sales person the process went pretty smooth. Within 5 hours, and looking at two trucks, we were driving away in our new truck!! Couldn't be happier with the help from the staff at Ray Chevrolet!! I definitely recommend setting up an appointment with them for a test drive as they had over 700 cars while we were there. Makes it much easier of a process!

Hugo Ayala made the car buying process easy and pleasant.

Thank you Matt, Rupe', & Hugo for working so hard to find our daughters first car. You went above and beyond to find us the best fit. This was not our first purchase from Ray Chevy and will certainly not be our last. We will send others your way with confidence!

Bought a 2019 Trax today at Ray Chevrolet. Are salesman Joshua Bars was fantastic ! Josh was very knowledgeable and also made us feel at home.
We look forward to doing business again with Joshua at Ray Chevy !

Went in on Saturday looking for a new car. Worked with Will and had a great experience! Found a car I love.....great price, and everyone there made the experience easy and enjoyable! They answered all my questions, never felt pressured, and appreciate the excellent customer service. I will never buy another car from anywhere else but Ray Chevrolet in Fox Lake!!!

Perfect car...best price...RYAN GOLDEN great sales associate

I had a good time, they walked me through a variety of models and i was actually quite surprised at the great atmosphere. John Lesniak walked me through and I thought he did a great job going through and describing all of the possible models fit my criterion.

Ray Chevrolet did me justice!
I walked in with hardly any money to put down on a vehicle and came out with a new Chevrolet Impala. I'm very pleased with my Sales Consultant Sean. He helped me get a low interest rate for the car I wanted. He took his time and put his negotiation skills to work with the bank lenders. The car buying process here did not take as long as most dealerships would. I am looking forward to buying another vehicle from Rays Chevrolet in the future. No hassle

Went to Ray Chevrolet looking for a vehicle ran into Sean Runions. He showed me an equinox and I got a great deal, very happy and definitely will be back for my next vehicle.

Tony was my rep. He did a great job. He was kind, courteous, and knowledgeable. The Fox Lake Chevy team are incredible at what they do.

I have purchased two cars from this dealership, a lease in 2018 and recently a used car in 2020. Tony Jensen is a great salesman, always been supremely helpful.

However, in both car buying experiences with Ray Chevy, I have been asked to return to their finance office after a week to sign new paperwork. I am befuddled at this.

First instance, the finance department needed to re-work the lease agreement, the new paperwork had to be signed a week after I was into the car. I was bothered by this as my father and I had to meet and come together and he lives out of state. Otherwise, service on that lease was as good as it gets.

Second instance I was called on a Friday evening 6 days after signing the initial documents. I was told, "we have new paperwork for you to sign, please come in." Totally fine, things happen. When I was finally brought back to finance (Lucas) I was asked for an additional $650 dollars and that they had not initially included my first down payment either. If I was told about this upfront on the voicemail, maybe I would not have felt so blindsided. It's unacceptable how this was handled. Not only was I angry for the request coming out of no where, but this is an atrocious request as I worked with someone (Tony) to complete the agreement in terms I would go for. I did not want to put ANY money down, but we achieved a good deal through the initial down payment (which wasn't even processed with the original agreement).

I will NEVER buy a car here again. This was unacceptable, I feel very strongly that Tony Jensen is a great car salesman who is wonderful to work with. However the finance team has disappointed in both transactions. I would give Ray Chevy a 1 star but I do feel like their sales and service team are highly competent and do a great job. Otherwise, the blindsiding was the last straw.

I had the pleasure of working with George and he made this process super smooth and fast! I was in and out with my new car in about an hour! He was super helpful and was able to answer all of my questions without skipping a beat! If your looking for a new (or used) vehicle, I d highly recommend seeing George at Ray Chevrolet!

Ruperto was able to get me a car I wanted in my price range and was very affordable and he took the time to listen to what I could do and not do and found the perfect car for me in my price range. He was such a friendly guy and sure helped me out. 10/10 or 5 star.

Excellent service from Ruperto Ayala, he make my deal so easy and fast!
Thanks Rupe for all your help!!!

I don't know if it's because I had already picked out exactly what I wanted before I went in to Ray Chevrolet today but this was by far the smoothest experience I have ever had at a dealer.
When my father and I arrived, Ray himself greeted us and then graciously passed us along to a member of his sales team, Sean Renions . I had been in contact with their scheduling department and they were expecting me. They took me out to the vehicle I had picked, charged the battery, and we went for a short test drive. Sean was courteous and knowledgeable and extremely upfront about everything, answering all my questions and addressing all of my concerns. Sean and his shadowee were laid back and friendly, not overbearing like some salesmen I've met on my two week long adventure of trapping about the greater Rockford area to find the perfect car.
This dealership definitely lived up to its stellar reviews and more than deserves its five-star rating. The facility was exceptionally clean, the sales team and owner friendly, and when they realized the battery in my car was really 100% shot, they replaced it. They even provided a Carfax and gave me time to discuss the vehicle with my father and Sean personally showed us multiple review sites that provided a history of the vehicle in question, and he personally introduced us to a member of the service department.
All in all, it was an excellent day and I cannot recommend, Sean, Ray, or Ray Chevrolet enough. If you want a new or used vehicle, go to Ray Chevrolet- it was well worth the hour long drive.

outstanding people to work with when buying a car Hugo Ayala is a great person to have better keep him

Good service, the salesman I had made the experience of car buying easy and as painless as possible, I would recommend if you go there, ask for Ryan Golden, he's good at what he does and tries to work with you.

Great experience by far the best customer service i had buying cars . I highly recommend Ray Chevrolet nice people to do business thanks Ray Chevrolet , Austin and the use car manager John .

First of all George Zakrzewski is the greatest! He's patient, caring and wants to be the best help he can be in every situation. He took his time to explain the benefits of buying versus leasing, and also took the time to show me some cars and was overall a huge help! He kept me informed through everything and made sure I was comfortable, he is not pushy in anyway and is definitely not someone who just wants to "make a deal" he truly cares about the customer's overall happiness of what they are buying. He willingly answered every question I had with patients. George is a very knowledgeable salesman and you will be very lucky if you get to work with him, I'll never work with anyone else! I HIGHLY recommend him to everyone. Also I spoke with Kayla Stodulski over the phone a couple times and she was so sweet and informative, truly another valuable employee.
Thanks again George!!!! (:

I wanted to thank Ed, Ryan and everyone in the Ray Chevrolet Family! Always a pleasure and my wife is thrilled with her 2020 Chrvy Equinox LT. Best as always,

Michael Flaherty

Paul McReynolds was awesome great salesman very easy to talk to and made me feel really comfortable with my whole buying experience like fr don't shop with anyone else except Paul McReynolds!!!!!

George Z was awesome! He was very patient and friendly. He explained things very well and I was overall happy with my purchase.

Have purchased many vehicles from Ray throughout the years and always had great service. Sean Runions went out of his way to make the deal work for me. He is the man to see.

I visited Ray Chevrolet on Saturday, September 19th and walked away with a great car. Matt Kiscellus was my salesman and took very good care of me. Buying a car is a long and exhausting process but Matt made it enjoyable. You can tell he cares about his job and even more, cares about his customers. I am looking forward to a very long relationship with Ray Chevrolet. Everyone from sales to finance to tech to service are TOP NOTCH and truly put their customers first. Who can ask for more?

As a business owner myself, I was impressed with how courteous and helpful the staff was at every level. Sales, service, customer relations, finance, technology, etc. You can tell the difference between a dealer that is trying to sell you on every bell and whistle and one who is fair and wants the right fit for you. I've been to plenty of other dealers, and now I'll never go anywhere else.

Justin Wiesenmayer was very helpful, quick & polite.
I drove an hour & 40 min drive from Chicago Midway Airport to Fox Lake.
I was not let down and drove off with my 2020 Equinox LT.
I recommend this dealership and Justin as my sales consultant.

We found the car we were looking for and had a very pleasant experience. Kyle Samples, our salesman was patient and very helpful in making the deal. I would highly recommend Ray Chevrolet and Kyle samples!

Ray's customer service is outstanding! I will never forget one early morning I was leaving for work and could not get my car to turn over. It was like my steering wheel was locked. Not knowing how to solve the issue.... but called your service dept. The guy was pleasant and told me how to turn the steering wheel and got me going. Little things like this I never forget. In my life I have bought two other cars from other dealerships (mercury mariner and a jeep (before you had the Jeep side). BOTH times I have said, wish I would have gone out to Ray Chevrolet! It's worth my hour drive to you! Keep up the great work!

Simply putting it, Keith was amazing to work with! So personable, friendly and really worked to get me the deal i wanted. Rays Chevrolet is definitely a great dealership that has its customers in mind!

Sales experience was pretty typical. We bought a 2014 GMC truck that they delivered to us after using a loaner because it still needed to be inspected and detailed. Unfortunately after only 2 weeks of having the truck, we had to pay over $1300 to have all the brake pads and rotors replaced.

Random tip: bring a coat because it is FREEZING inside the sales area and you will be sitting there for 4+ hours.

Definitely didn't plan on buying a car today. Austin let me know about all my options with what I was looking for without pressuring me to make a quick decision. Great salesman! Definitely recommended.

Jennifer Robinson is working for Gary Lang and it s giving bad reviews to their competitors or to the companies who are not afraid to tell them how worst are they in customer service. I had to cancel a car pick up with them after I confirmed during the day pick up and than once arrived they said they don t release cars Saturday s after I give negative feedback Jennifer Robinson give negative feedback and say we fail to pick up the car!

Went into Ray Chevy to look at vehicles in a tight spot. I was under on my car and my payments needed to stay low. Thankfully my Salesman George Zakrzewski was a huge help. Ended up leaving with a newer vehicle and very satisfied! Thanks George.

Ruberto Alaya and Giovanny Salgado were very nice and welcoming they did an amazing job helping me find my car in the past and now would totally go to them again in the future for my next car.

Bought a 2011 bmw 328i here. The salesman, Sean, was super nice and gave us a great deal on the car. A few days later we found out that the battery on the car needed to be replaced, so we called them up and they replaced it free of charge. Thanks so much. Best dealership experience I have ever had. Definitely shop here :)

We just bought a chevy cruz from George Zakrewski and we love it!!! He is the only sales person we will have in the future period!!! So as long as you keep George, You keep our business for many years to come!!! Thank you so much George!!!

This is the second time we purchased a car from Ray Chevrolet. Today we were helped by William Ruiz and he was very helpful and kind. He went out of his way to make sure we were satisfied and happy with the whole car buying process.
We were totally satisfied with our experience today!!! And we are very happy with our new car!!! Thank you so much Will for everything you did to help us today.

John Lesniak was patient and thorough we were able to get exactly what we wanted. He worked within our budget and we bought a brand new truck, thank you.

My experience was handle with the most help by Liz Frohling. She not only explain the problem, she spent at least 45 mins. on the phone with warranty to get the problem solved. I thank Liz very much.

If you want an honest person go to Arnold! He s honest, patient and he knows what he s talking about, he s very straightforward and I appreciate that about a salesman. I am so happy with my purchase, especially confident and knowing that there are still honest salesmen out there. Thank you Arnold! I would be recommending everyone to you! Great job!

Tony Jensen was great to work with for the purchase of a Chevy Colorado. He was patient with me while I learned about all the great technology in the new Colorado. He also got me a great deal and no surprise or hidden fees. I would definitely work with Tony Jensen and Ray Chevrolet again.

I am honestly so impressed with my recent visit at Ray Chevrolet and their salesman George Z. George has been doing everything to help me find the perfect vehicle that fits my criteria. I will definitely recommend him to my friends and family!!

Keith Ragusa was great! He is so nice, and so knowledgeable. Keith took so much time explaining and teaching me how to use everything on my new car. If you are looking for a vehicle I highly recommend talking to Keith.
I shopped around at many Chevy dealers looking for the lowest price on my new Malibu and Ray Chevrolet beat them all, and they had the exact model I was looking for in stock which the other dealers did not.
Thank you, Keith Ragusa for all of your help

Sean was amazing and his trainee, Isaac did a great job! I Highly suggest coming here! Thank you so much for making my car buying experience an enjoyable one!

I started taking my Suzuki to Rays after Suzuki stopped servicing the US but Rays was(is) a certified Sukuki repair service.. However I've traded that SUV in and got a Chevy Malibu from #HowardsBuickGMC in Elmhurst. When I took it for a test drive I thought the car "ran too loud" but it seemed fine. it drove good. it looked good etc. But as time went on the LOUD Humm just got under my skin, eventually I Took the car back to #HowardsBuickGMCElmhurst I told them the car ran #TOOLOUD (to me), and that folk had been telling me that "oh' that's just how it sounds". But I have been in my sister chevy (impala) it didn't run loud... I wanted a diagnostic just to make sure everything was fine, they claim to have found a "leak" and repaired it via the warranty and my $100 deductible but did nothing for the LOUDNESS of the car! so since they "didn't find anything" I rode w/it. but again over time the LOUDNESS of the car began to IRK my nerves I could hear it even over loud music playing. So (this is where #RaysChevrolet comes in. (I felt comfortable enough w/them since having taken my Suzuki in to them)

so I took my Chevrolet Malibu to #RaysChevrolet same concerns it runs too loud, the performance lacked (to me) but perhaps because it's a 4cylinder and 1 other concern (minor) anyway ... #Rays service department 'found and FIXED" THE ISSUE... When I picked my car up from rays (which I drove 1.5hr (each way) to get to them for EXCELLENT Service..#Rays found the issue / fixed it. OK the test for me came when driving my car home. (again 1.5hr) on the hwy... that LOUD ANNOYING HUMMMM was NO MORE!!! OMG Now I can feel myself falling in LOVE w/my car. That was Monday when I picked it up and even today on the hwy to work, I'm listening and #AHHHHH Yes Bu (malibu) I can love you now... Like I should have from the start!! Anyway

I will say I do feel comfortable enough w/#RaysChevrolet to say that I trust taking my car to them for needed services and would recommend them to anyone who's looking to get the job done.. #Kyle was my service rep at this time....

Thank You #RaysChevrolet for doing what you do, how you do it...
AWESOMESAUCE

I wish I had gone to Rays from the JuMp. I went to Howard b/c my sister referred me b/c she'd gotten her impala from them (which she's since traded in for a newer model at a different dealership) BUT I just wanted to add that I had an issue at #HowardBuickGMCElmHurst when I went there for service (which has been resolved) but I Think they want me to keep coming back for another $100 deductible. I shouldn't have had to pay another deductible (at another dealership b/c they Howards should have found and resolved the same issue when I took it to them the first time.

I couldn't be happier than I am with Steve in the service dept. at Ray Chevrolet. I know that I will always be taken care of. I know that I can trust him and the work being done on my cars. I highly recommend Steve in the Ray Chevy service dept!

Kind, considerate and helpful. Everyone was pleasant and professional.
We found the vehicle that fit our specific needs and we are now the happy owners.
Thank you for making the buying process go so smoothly. :)

It has always been a pleasure to deal with everyone at Ray, especially our sale rep John Lesniak. They didn't have the exact model we wanted but were able to find and have it ready for us in a few days. My wife and I have been customers of Ray for over 14 years. We look forward to our continued relationship for many years to come. Thanks again and keep up the great service.

Went looking for a used car and ended up running into Sean Runions. He was very helpful even though I did not purchase a vehicle. I had a great experience And would recommend them for they were very helpful .

Quick and easy experience but Charged for too much labor. Job took under 2 hours and billed for almost 3. Told it is what it is basically. Poor explanation from Service manager as well

The experience was a breeze. Luis explained the entire process and made me feel at ease. Highly recommended.

Rupe was great! Made the process of buying a car enjoyable and easy! Will definitely go back to him for future purchases.

Vince Bell was exceptional in his car and knowledge in our purchase of our teenage daughter's car. He made the right suggestions on what would be the best car based upon our wants and needs. He also took the time to give us a tour of Ray Chevrolet's facility and all it has to offer. I will always start with Vince Bell when I'm looking for a car.

Just bought a car from Ryan Golden and Ray Scarpelli. Both guys were great and made the sale impossible to pass up.

Great experience buying my new Silverado. Thanks to luis herrera, I ll only buy from ray

I just happened to stop in to see in person some of Ray's inventory and I ended up coming out with a car! I want to thank Adam Walker and Jake S. for making the experience very pleasant and quick. Very personable gentlemen to myself and my twins.
Thank you! MS

This is my second vehicle I have bought from Ray's Chevrlot and I will say it was a much more pleasant feeling this time around and I have to say it was both the salesman Rupie and Ryan the sales manager. They got me as close as they could to the new vehicle I wanted at a very reasonable price. I would recommend seeing Rupie if you are to visit Ray's and you are interested in buying a new or used car.

Yeah ok now I get a call from a girl named kelly after I tried to trade in my classic mustang 90 lx convertible she wasn't there when I called back guy I spoke to asked if I'd still be interested in trading my mustang in Really ? fully built 331 dss stroker said my bottom line was 10k he tells me no they don't want it Arizona car 0 rust huh if they don't want it then where do I trade it in to ? Not very impressed with them

I purchased a used vehicle from Ray Chevy in 2016 which I was satisifed with, just recently I went in to see what my options were with that vehicle and possibly get into a different one. I spoke w/ the same salesman too, so he's familiar with my credit and information. After everything was said and done spending 5 hours there, I left with a brand new 2017 Chevy Cruze, and left the used car as a trade in. They advised me to change over my insurance right away and I would be hearing from the bank shortly after. As time went on I never heard anything so I gave them a call, it took a couple days to finally reach someone and I finally spoke with the finance department and was told they were still processing it and nothing was finalized (this was about a month into it). They claimed my job wasn't verifying what they needed which wasn't true because my job didn't receive anything! (The same salesman I have been working with decided to shoot for a low APR rate), which he knew no way in hell I'd get approved. So after such a long process I decided to be done with the headache and return the car back to them! I don't think it's right for them to make it seem like everything is approved and finalized when a bank wasn't even settled. If they were to tell me this before I drove off the lot and had the vehicle for quite sometime it would have been different, I would have never decided to take the new car. I will never go back here and go through that again! Be careful if they put you in a new vehicle...make sure everything is finalized with an approval from the bank before you drive off the lot! Im highly dissapointed in them! They have lost not only my business but my family's as well!

Reply: I am in your system, I've purchased a vehicle from you before! My last name is different then listed above!

Great service dept.
Been going here for years, they never disappoint.

IN RESPONSE TO OWNER:
This frustration has not just been with the sales department. I have also been there multiple times since i bought by car 3 years ago for maintenance purposes in the service department. It was a bad buying experience, as well as 90% of the service appointments since then, and other calls I have received or made.

SUMMARY OF ORIGINAL REVIEW:
I bought my car from here a little over 3 years ago and every. single. time. I leave this place I feel frustrated, used, lied to, etc.

This is my boyfriend's review about his truck buying experience with Giovanny Salgado: "I m very satisfied with Giovanny s no-pressure, responsive customer service. He was very supportive in helping me find a truck that fits my needs, and he was responsive throughout the whole process. It was a smooth buying experience, look for Giovanny Salgado if you re considering getting a vehicle from Ray Chevrolet in Fox Lake."