Racine Honda Review

No stars for you.
Disturbing experience, will not buy there.

Worked with Thomas and had the best experience highly recommend coming in to see him

We didn't end up buying a car here, but the salesman was pleasant and not pushy. It was a nice car shopping experience.

We were very optimistic that the new car buying experience at Racine Honda would be a good one but that went away really quickly.

First the positive-
1. Honda is an awesome manufacturer and they make a product that lasts forever.
2. The sales guy Ricky was not pushy (although he wasn t abundantly helpful either)
3. Once we bought the car, the guy who tries to sell the extra inside/outside coating named Mike was a nice and funny guy. He made his pitch in under a minute and when we gave him a no response he was still very nice and pleasant. He actually gave us some local dinner suggestions! Great guy.

Now the complete disaster-

1. Trade in Offer- The Sales Manager completely undervalued the trade in. He was $1,250 below the Kelly Blue Book Fair value of the car (which was 4k) which is the lowest possible value. We had offers of 4k-6k from other places so to start with that horrible offer was a warning sign that he was not sincere in working with us.
2. The Negotiation- Once we took the trade out of the picture he gave a price and said he would not budge from the price, not even $1. It s tough to negotiate when you have a person like this. We told the sales guy we would walk since he was not sincere in trying to make a deal based on that attitude and the low-ball trade in offer. After much back and forth he went down a little but not much. The other odd thing is that the sales manager never came out once to talk with us face to face (and he wasn t busy- we saw him sitting in the glass room). That shows what a coward he is and how not interested he was in making a deal.
3. After the Purchase- Now the absolute worst part which was dealing with the finance manager. He gave his pitch for their extended warranty and when he was told no he completely flipped out. Raising his voice, staring us down, telling us how wrong we were to not buy the extended warranty and on and on he went trying to bully us into it. He clearly was a sexist bigot trying to intimidate the female. I can only imagine what he does to older people who do not have someone else with them and/or women who buy a car on their own. He is why car dealerships and salespeople get bad names. What a despicable human being and shame on Racine Honda for having him in their business. If the check hadn t been cut and received by Racine Honda for the car we would have walked out of the dealership without the car, but because they had it already and given a receipt we just pushed through and got the car. It also didn t help that after we went outside after this nightmare you could see him bragging in the glass room to the sales manager and other sales people about what he just did to us.

We love the Honda CRV, but do not like the Racine Honda dealership and especially the sales experience. There are so many other Honda dealers in Southeast Wisconsin so go there and get a much better experience. I ve bought from two other local Honda dealerships and they were nothing like this disaster dealership.

Dealership baits people on facebook with false prices and descriptions of cars.

I ve always received the best customer service at Racine Honda...Which is hard to say about most dealerships. I had one minor issue. My window suddenly stopped working...they checked my warranty and fixed without delay.

They care about my car like the smaller mom and pop places but you get the professionalism and experience that a dealership offers. It s the only place I trust for my Honda.

I was very unsettled with a deal I got at a different dealership, I called them to see what prices they had and to offer advice to me about how to go about getting out of the bad deal - if that was even possible. Everyone I talked to on the phone (and email) was nothing but helpful even though I wasn't actually in the market yet. They were open and transparent about pricing and were prompt with call backs and email responses.

If anyone out there is looking to buy a car - email and internet is definitely the way to go. The staff at this dealership seems honest, clear about pricing, and are genuinely nice people. Give them a call or email.

Dropped off vehicle for service. Checked in without waiting. Tech understood the issue we needed fixed.

Nick helped me out a lot and did a great job on selling me a car.

It's always a positive experience at Racine Honda. I appreciate the humanity I'm shown when I'm waiting with a toddler for hours during services.

Came in to just take a look at a Civic I was curious about and ended up talking to a manager who was very abrasive right off the bat. We made an offer and ended up walking out because of him. Received a follow up call asking to work with us but never got a call back after that until we came back in to look at the car again. The manager remembered us and was incredibly rude again. The salespeople we worked with were all pleasant and helpful but the manager put an awful taste in our mouth, we ended up buying from a different dealership.

If I m going to spend a significant amount of money, granted it wasn t a brand new car, I want to feel good about the purchase. I don t want to feel written off or like a 20,000 purchase is a waste of his time. I work customer service and if I were to ever act like that to any of my clients I would have been fired.

I went in due to low tire pressure. In a timely manner, they found the problem, noted it was under warranty, and fixed it in under an hour. I didn't even have to ask about a warranty; they came back to me and said, "It's done and it was free."
Can service get better than this?

Thank you!

Thank you Thomas and Shawn for the great service and helping me get into the car I want!

Wasn t as speedy as i wanted But overall they took care of me and got me a great monthly payment . Also they worked with me for the downpayment and that s all i was Asking for thanks so much for everything !!

Great service, Nick is very personable and wasn t pushy when we were in the deciding process. He was patient, worked with us and got us into a car we love. Great experience!

Jayden was very helpful and friendly. Made the car leasing process painless.

Great Service by George. Answered my questions and concerns. Very accommodating. I would most definitely recommend Racine Honda to my Friends & Family when looking for a vehicle.

Great experience! Very transparent and honest transaction. Friendly staff and Managers were helpful. Would recommend to anyone looking for a vehicle!!

I have been a customer at Racine Honda for six years now, everyone that I have worked with is friendly and Professional. If there s any issues they take care of them right away. The new Dealership is huge and has everything you would ever need while waiting in the customer lounge. First Class!!!

Jesse Aguinaga my sales rep helped my wife and I choose the right minivan, and was patient through the back and forth process with the GM. The savings was worth the hour and 20 minute drive. Positive experience for sure.

Dealt with Maggie to set my wife's service appt and I don't think they could have found a better person to work there, I've never met her in person but she found an answer to every question we had. Thanks, Maggie,

We had a great experience with Racine Honda and Axel Villarruel yesterday!! It was a purchase for our son and it was a difficult process and We were there for a very long time but Axel never left our side!! He made sure we were completely satisfied before leaving! I really appreciated everyone's help with the whole thing! I definitely would recommend anyone looking for a nice and reliable vehicle plus great customer service to got to Racine Honda!!!

Gracie from Racine Honda was fantastic and a pleasure talking with her. Had a great buying experience and strongly recommend family and friends to see Gracie here!

Went in with a price range in my mind for trading in my Civic and leasing a new one. Xavier helped me pick a new one. He kinda knew what I wanted and showed me two cars. The first one was a winner. He made it easy. Then Will in financial services stunted all over the paperwork as fast as possible and made getting into my new car seamless. Racine Honda will be my new dealer in the future.

Absolutely great place to go!! Joe Stanich gave me great service. I am so happy with my car!!

Went to service for recall work. When I got home saw a small fluid leak. Contacted the service department, they picked up the car the next day, fixed the bad gasket, changed the oil, detailed the car and returned it to me at NO COST..

My first contact was with Nicole. She helped a ton and was very professional. I had a lots of questions that I needed answered and she was happy to answer. I will be purchasing this week and Racine Honda will be the spot I go to.

I was thinking going in there and going home empty handed but David S. Was able to get me aprooved in 15 minutes. Didn't even get a chance to finish the water bottle they offered me. I would highly recommend buying from this place. Go in there and ask for David ! They will get you aprooved when others don't.

Good friends come one come all they'll get you a car whether is winter spring summer or fall! Or you can get a free car wash and an oil change! And meet some nice folks!

Stevi was a big help in getting me the information I needed. She answered all the questions I had. I will definitely be coming back!

My son was buying a car and the sales person was wonderful. We were able to look around without being harassed. The transaction went smooth and it was a very positive experience.

Great experience here. Big thank you to Tommy and Shaun for making this happen. Highly recommended

My wife and I bought our new 2014 Honda Accord from James Leipski. James was so helpful throughout our buying experience and also after the sale he has answered any and all questions we have had about our new vehicle. James is the main reason we chose our first Honda. It was his total knowledge and helpfulness that was why we finally chose our new Honda. We love our new Honda and would like to thank James and Racine Honda for the Great buying experience. I will be recomending Racine Honda and also James to all our friends and neighbors. Thanks again.

So happy with my new CR-V and the purchase experience! I was pre-approved quickly by Jamie at Educators Credit Union and she provided names of people to work with at the dealerships who had the cars I was interested in. James at Honda in Racine was very responsive, friendly, and provided excellent information. We never felt pressured or frustrated. My husband and I appreciated that James directed his attention to me about the car -- unfortunately some other car salespeople still defer to the man, even if it's going to be the woman's car.
The purchase details were handled so easily via email. Tyler from Honda delivered the vehicle to Educators Credit Union and talked through all of the settings and features.
This was by far the easiest and most pleasant car buying experience I've ever been part of! I'll feel very comfortable contacting James or Tyler with any questions and am glad I'll be taking my car for service to a local dealership who clearly cares about the customer.
Thank you James and Tyler at Honda Racine!

This was a bad experience for me. I was told my car needed a timing chain and a vtc 1600 bucks .i get my car back and the car does the same thing i took it there for in the first place. So then the guy says it needs a vtc solenoid he tells me its a 750 dollor job but he'll give me a break and charge me 450.i call another dealership and its a 320 dollar job.this dealership has ZERO integrity beware of this dealership.

Lease buyout process was just as easy as setting it up! Thanks Amos, for the assist on the "backend" part and to James for getting us going up front. It's good to part of the Racine Honda family.

Victor was a great help in buying my 2014 Honda Civic, I was pleased to see a full take of gas had already been put into it and what victor did to make my experience a great one but showing me thing I never knew about the car! Thanks!

Just purchased a Honda Pilot with Tommy as our sales associate. Tommy definitely provides great customer service, he is honest and doesn t make you feel pressured into purchasing. I felt confident that I was making a great buy. I ve purchased from Racine Honda before and love the customer service all around. Thanks again Tommy!

Very clean dealership and awesome to work with definitely will be back!

Very experienced service department, would recommend this Honda dealer for anyone looking to get their Honda/Acura vehicle serviced.

Mario Zuniga was great. He was very helpful with everything. I would recommend him to anyone. THANK YOU

Mike and Zach did a great job, looking forward to enjoying the new vehicle.

The best service by far I've ever had especially working with Johnny Ibrahim if you ever need help he's the right guy.

I just had a pleasant experience of buying my 2021 Honda CR-V from Racine Honda.I was being taken care of by Robert Woods who is a sales representative.he did an excellent job explaining all the information I wanted to know.am very satisfied and leaving a happy customer.for quality and professional just ask for Robert Woods and you will not be disappointed.

I went to Racine Honda today looking for a used vehicle. Jesse A. asked if we needed help and he gave us the best assistance possible. I am ecstatic I was able to leave with the new 2015 Ford Fusion thank you Racine Honda.

Nick and Mario were very helpful and quick to cater to my situation and get me all set up with a brand mew car!

Tommy and James were amazing and very kind during the whole transaction. Amazing service

David Schuch was extremely nice and knowledgeable about all the deals. He got me a great deal on a 2020 Accord. Very friendly staff at Racine Honda. Appreciated all there help.

Shouts out paco for getting us a good deal on our 2019 Honda Civic

I recently helped my mother find a new car to replace her 2010 civic she felt was "like sitting on the road". Being retired she wanted to sit up higher, feel safer and have overall features which would suit her for the next 10 years. After doing online review of the CUV class vehicles we settled on the HR-V AWD EX. We picked 3 dealers to shop with and compare.
Our first visit was to Racine Honda and we immediately met Robert Woods. Racine Honda had the car she liked and Robert was very gracious in walking through the features of the vehicle and also representing the value of the dealership and their future plans, Robert and the team were very open, accommodating, and flexible to get to a fair price. He moved things along quickly and helped coach the team to help us take delivery without any upsale or pressure, as that's what mom wanted.
Robert made the final paperwork and delivery very painless, friendly and speedy. In fact, I think it was the fastest delivery I've ever experienced. Mike the finance manager had the paperwork ready, accurate and was a very straight shooter.
In summary mom was very happy with the experience and her new car, the team at Racine Honda is working hard to have great customer service and they did a very nice job.

I love my new Honda CR-V! Racine Honda was great, especially Mario, our salesperson, who made the car- buying experience easy and fast. He made sure all our questions were answered and even paired my phone with the car so I didn t have to!

Went to Russ Darrow the day before and got my price ran up and belittled. Got a call from Jonathan Patrick and he explained the whole process. No hidden fees, delivered over an hour away, stress free buying experience. Bought a certified CR-V and love the car already. Will be recommending to anyone in SE Wisconsin who needs a new car.

I went in today looking for a car and Jayden and James helped me find what i was looking for and gave me a great deal now I m driving a 2020 Honda Civic for just 250 a month so great would definitely recommend!

Smooth purchase of 17 Honda CR V - very competitive price paid - John Milton was easy to work with from earlier phone calls and is the reason we drove a bit further to buy there

Had a great experience working with Dave and Mike at Racine Honda! (Also shout out Tyler for keeping us properly snacked up!) The team at Racine Honda was so knowledgeable and willing to work with me to get me into a brand new CR-V. Dave was fantastic, able to explain in laymen's terms all the differences between the models I was looking at. Mike kept us laughing and made sure our process was efficient and we were getting exactly what we wanted. I appreciate the team's transparency, they were honest from start to finish regarding price and never tried to push me outside of my budget. No stereotypical car salesmen here! The team worked quickly, handled my prior Toyota lease, and made paperwork a breeze. I am now happy in my Honda and look forward to working with Racine Honda in the future!

I met with Thomas Platt. He went above and beyond to help me decide why type of vehicle would be the perfect fit for me and my family and my price range. Although things didn t work out on my end, I would definitely go back to him, or recommend him to everyone because he made me feel like family.

I saw a lot of reviews on Thomas Platt on Facebook and google and I m expecting a baby and need a new reliable vehicle and definitely at an affordable price. Tommy bragged that he usually sells the first car he shows and he did just that! Amazing group of people and thanks to Matt K as well!

Jesse was amazing! Worked with us finding the perfect fit. So helpful and honest. Made car shopping with two kiddos bearable! Thank you so much!

I was very unsure about getting a new car since I didn t think my credit would be approved but Tommy made a way for me! He discussed all my insecurities about why I thought I wouldn t get approved and sorted it out. I was skeptical and now I m not. Im still in shock and I keep looking out my window to make sure this isn t some weird dream! Thank you Mr. Platt, I appreciate your help!

Tom was very knowledgeable, personable, and upbeat. He listened to what we wanted in a car and helped us to make a very informed decision. He was very friendly and respectful. We are very happy we shopped at Racine Honda and highly recommend Tom s expertise and fun personality! The new showroom and lot are also impressive, very well designed and easy to navigate.

James was the best. Right from the start they gave us the actual best price on the Honda Fit. Gave a great value on the trade. He and the managers never made us wait around like other dealerships do. They do not play any games here. This dealership maintains honesty throughout the entire process. If you want to buy a car for the best deal possible and the best purchasing experience, this is the place.

Jesse was great. Very friendly and efficient, he definitely knows what he is doing and helped me get into my new civic. I never thought I would be able to be driving a new Honda. Thanks Jesse I appreciate all you done.

very good people great deals victor cortes got me in a new car so happy.

They have the part we need and took care of it right away .

Nick and Ricky made our shopping experiencing amazing and easy. Nick found us the perfect car at just the right payment, while Ricky helped translate Spanish for my family! Thank you Racine Honda for being the best place to buy a car! I will definitely be coming back for my next vehicle!

The car buying business is a scary experience to say the least. But the work of the General sales manager Shawn couldn't have made it any more enjoyable for me. Made me feel welcome, and gave me a deal I couldn't refuse. I'll be purchasing all my future vehicles at Racine Honda!(:

Josh in sales and Gisella in the BDC were great. Located the vehicle I wanted and got me the payment I wanted. Will in finance was also great! Was in and out. Appreciate all three of them.

Overall great experience! Probably one of the best, most straight forward car buying experiences I ve ever had. Robert Woods was knowledgeable of the vehicles I was interested in. He kept things moving along. I would recommend seeing him and would not hesitate to recommend to others coming here. I wouldn t hesitate to purchase from Racine Honda again.

Just picked up my 2017 Ridgeline RTL-E this past weekend. Nate Haggerty my sales associate was a true pro! Extremely responsive and worked with me to get the accessory options and price I wanted. The rest of the team in both finance (Amos) and parts/service were equally amazing. There are several other dealers closer to me but Racine Honda was head and shoulders above the rest at every part of the buying process. I would recommend them to anyone and will be bringing all my service/warranty work their way despite the distance. Best buying experience ever. Thank you guys!

The staff is amazing. Make sure and ask for Preston Ruby when looking for a new or used vehicle! He was very helpful and was able to work wonders!

John and Mike are very professional on explaining the features of the vehicle.

Thank You Ricky & Cory Who Got Me Approved For My New Car I Love It

Thank yous to Thomas and James for getting me a new car I had in mind quickly

I am a returning customer and I was highly satisfied once again with my visit and how smooth the process was. If you are looking for a great sales man to help you find the right vehicle I definitely recommend working with Xavier!

Jesse Aguinaga my sales rep helped my wife and I choose the right minivan, and was patient through the back and forth process with the GM. The savings was worth the hour and 20 minute drive. Positive experience for sure.

A disappointing interaction with them.

The salesman was great. The manager who was brought at what we thought was getting closer to a deal was rude. All he did was tell me how the other car we were using as a reference point would be full of blemishes (sic) and to badmouth his competitor (which I believe is his arch rival). Then he went on to explain why his prices where what they were. At the end all I asked him was if he could get to the price it worked for me, if he could then great he had a deal and if not, no problem, we moved on, no hurt feelings on either end. He didn t like that and kind of went in circles again. After I asked again if he could get there yes or no, he said no and we said thanks and indeed moved on. Literally, no big deal.

So not an unexpected experience while trying to buy a car. Sometimes you won t get to to where the dealer wants and viceversa. But there s no need to talk like that to a potential customer and to badmouth your competitor. When he started going that route I knew I had gone to the wrong place.

Funny enough, during our continued search another promising option came up. But it was at Racine Honda, so I passed. No need for that.

The only reason for the 2nd star was the salesman.

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I did get a call / message from both the salesman and the general manager to apologize (I guess I wasn t exaggerating, since I didn t call the place to complain at all). They were nice in their note and offered a generous discount to make it right. However this wasn t about the money so I took my business elsewhere. But still, at least they cared a bit about it.

Drop off was quick and easy, the problem was diagnosed and appears to have been fixed. I did take off 1 star for some cosmetic damage to my steering wheel, but my service rep Zack was quick to order a new one so it could be replaced free of charge. I will submit another review after that replacement occurs.

Update: Steering wheel was replaced free of charge and in a timely manner, overall I've been extremely happy with Racine Honda.

Overall, good experience at Racine Honda. Jesse was very knowledgeable with all the features of the new Honda Accord. The whole Honda team was very friendly and accommodating.

Great service! I dropped in to ask about a problem that needed fixed. They took care of it within the hour. I was at a different Honda dealer who (I felt like) was raking me over the coals. This issues ended up only being $50 dollars. Now I know that my son can take his divers test and there will be no problems. Thanks Rodney for your help. I will be back.

Dave and John were super and helped us throughout the process. We even came back to get more help deciphering the various controls and they happily helped us out.

Purchased a very nice, clean Ram 1500 recently... and overall, I am happy with the vehicle. I got a decent trade offer on my vehicle, and worked in a full detailing (free of charge) which was done earlier this week. Although, a full wax and buff was supposed to be included... I do not believe it was done. I can tell when a vehicle has been waxed (should feel like silk) and this does not. Not happy about that.

Had a great experience with the salesman (Nestor), as he answered all my questions... was very polite, no issues there. Sales manager (Bruce)also very courteous/helpful. Chuck in Service called to setup the detailing and even took notes on specific things I wanted them to tend to (scratch on the side), a pen mark on the visor, etc. A+ to Chuck for his willingness to get problems resolved and his politeness.

The buying process was rather easy, but when it came to dealing with Finance and the 'Customer Relations Manager'... we did not care for the amount of pressure that was applied to us, not only to purchase and extended warranty (thru Racine Honda) but also to purchase 'extras' for the vehicle (i.e. bed liner, cap, running boards, etc.) respectively. I get that they are told to offer these, but after us kindly replying with a 'No Thanks'... they didn't leave it alone. We were asked about the extended warranty at least 3 more times. This sort of thing gives dealerships a bad name. Doesn't 'No' mean 'No' anymore?!?

So, if you want a pleasant buying experience... I would recommend Racine Honda, but be aware of the pressure to buy extra items after the purchase agreement is worked out. Hope this helps others out there. Take care.

The staff was friendly and the price listed on the vehicle was below average. I thought that I had finally found the car that I was looking for, a clean car at a great price. However, once I sat down to discuss the overall price, they added $1.5k+ for additional dealer fees, most notably for the vehicle being certified. I was disappointed that they waited till the very end of the deal to disclose additional fees that should have been included in the base price. I ended up purchasing a certified vehicle at a dealer that did not attempt to hide additional costs.

They are the nicest people even after a terrivle mistake on my part, the staff was nice and considerate great place to by a car and friendly thank you to the gm for being considerate you guys are amazing!!

Jesse is super awesome and very patient. Out of all the salesmen i ve dealt with in the past he was the very best. Very transparent and honest. Couldn t be more happier to have worked with him. I highly recommend Jesse!!

George called me after I filled in an online inquiry. I wasn t going to come in but so glad we did. George met us at the door and Robert helped with the rest of the sale. Robert worked very hard to answer all of our questions, to get things done efficiently. We are super happy and know we will love this Honda just like our last one.

When you fortunate enough to come across those rare amazing customer experiences, especially these days, it might be a good idea hold on. Knowledgeable and honest mechanics are hard to come by these days. Matt should always be your go to.

Elijah was amazing. He got me approved in a new vehicle. Thank you very much Matt Kiscellus.

Tommy is such a good guy! He s very understanding and actually listened to me unlike most other salesmen. He takes time to find you what you want and answer all your questions! Only person I ll buy a car from!!!!

Got a great car at a great price! My sales associate Tyler did fantastic job helping me find a vehicle and financing. Awesome experience! Ask for Tyler!

Went to Racine Honda today and met with Tommy Platt. He was very knowledgeable about what kind of car would be a good fit for me. He was very professional and found me a car right away. I can t be any happier with me purchase and would recommend Tommy to help with anyone s vehicle needs.

Victor Cortes was extremely helpful, patient and informative!!! He s very knowledgeable which goes a long way!!! He knew exactly what I wanted with just a brief conversation. I definitely recommend seeing Victor for future purchases!!!