I wish i could give a 0 start to this company . they didn't come to do my DELIVERY ON DECEMBER SO THEY LIED THAT THEY DIDN'T RECIVED MY CONTRACT AND LIED ABOUT DELIVERING THE NEXT DAY TOO.
I TOLD THEM WE HAVE A 9 YEAR OLD AND THAT WE ARE FREEZING
BUT THEY CAN CARE LESS.. I WISH I CAN GET A DIFF COMPANY BUT THEY SAY THEY OWN MY TANK.. ONCE MY NEW CONTRACT IS DONE
I WILL CALL A NEW GAS COMPANY ..
I have been waiting for over a week to get my heating oil delivered, which I paid for over a week ago.
I was told last week that it would be delivered that day, and it was not.
Then the weekend came, and they re closed, so no delivery, although the heat must stay in, especially with the snow and ice storm we got.
Monday, Tuesday and Wednesday, I was unable to reach them by phone. - I simply hung on for over 20 minutes each of the 3 times I called, until I finally hung up.
I finally reached them today, and understand Bob will be making a delivery some time today.
How friendly after all of this anticipation and fright for my health and property to know that Bob is on his way, supposedly.
I now have a serious quarrel with Quarles.
I am not at all satisfied. I feel my trust has been abused, and it may not be recoverable.
This is the worst company in the world to work with. I have been trying for two days to get in touch with them and I cannot connect to a person. I've left emails, recordings and was on hold for 5 hours. Our tank was out of propane and we are on automatic fill. DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY. THEY DO NOT CARE ABOUT THEIR CUSTOMERS.
I have used this company services for over 5 years without any problem. However, today I'm not a happy customer 6 days and waiting.
today is 17 days without refill and no explanation. No one should use this company especially if you have children because you will be out in the cold in winter time. Every time I called they put me on hold for a long time and promise to get it delivery but 17 days still no oil, yet they want me to pay emergency fee.
I've been a Quarles customer with both Propane and Oil for the last 17 years. I was very happy with their Auto delivery option once we straighten out the schedule, their calculations never seem to work so I made them commit to April and December.
Well this winter I ran out of oil and wondered how this could happen. When I looked at my deliveries I realized they never came out in December. So on Feb 1st I called for an Emergency delivery and after talking to their after hours line 3 times over a 2 hour period I was told someone would come in the morning. At 7:30 I called the office and was told it could be 15 days before someone could come. They like to brag that Auto-delivery customers have priority, I guess that's just words with no substance.
Asked for the Manager Zach to call and explain this. Here it is after 4:00PM and I have yet to hear back from anyone at Quarles.
WARNING: THINGS HAVE CHANGED HERE. No one cares here anymore.
All the other companies I called said they are getting calls from old Quarles customers looking to change, about 10 people a day average.
Happy Hunting and Good Luck.
Lou P.
Quarles Petroleum Inc in Virginia, We use propane for heat. We are older Seniors. We called you last Monday on the 25th Jan, and requested a propane fill up. We were at 20%. It's Saturday, It's 27 degrees outside. We are at 0% and no heat. What happened? We did everything you said was required. We are long time customers. We have always paid our bills on time or early, and you let us down. We are good customers! But we must be able to rely on you!
Your Fredericksburg office just told us you do not make emergency deliveries. Your website says you do. We called yesterday and you assured us that you would deliver yesterday the 29th. No one showed up. The filling station is only 20 minutes away from us.
We are having a major storm to hit. Now what do we do?
You have our number, we left numerous messages in several places to make sure someone else other than your Fredericksburg Receptionists hear our story.
We did not choose Quarles. Our company, Revere was bought out by them. We stayed 1 year and this year decided to go with another company. Quarles has now sent the truch here 4 times - last declined truck just left. Called the office and asked what it will take to stop sending the truck out here? So all of you not getting fuel for days, it's because they won't stop coming here! Record keeping/billing is something to be desired
Justin Kay...I read your post. You ARE NOT stuck. Reach out to other propane companies and comparison shop. I did! Now with another company and cheaper. Just don't go with Amerigas either. Just as bad and $$$$
This company took me off of automatic refill without me knowing it (although they say they sent me a letter). The gauge on my propane tank is broken (says its above full), they still wont send a technician out today without a $150 emergency charge. I have children and no hot water until they can get here within 5 days they say.
The representative on the phone was very rude and did not want me to speak with someone above her. She finally said she would have a manager call me. This representative then called me back 5 minutes later to tell me she spoke with a manager and they told her to tell me I would have to pay the $150 fee. I said okay I would like to speak with the manager myself like you said I could. She said she is going to a meeting and not available. I asked if there was any other manager I can talk to. She said no because I called too early in the morning. Finally she put me thru to the management voicemail and I am waiting a call back.
Customer service in this whole experience was rude and they clearly do not care for their small customer business. Very disappointing. Will be switching to a new propane company.
Liars, false new.....etc. House freezing...3 days now...was told on schedule 2 days ago for that day by 9pm. Still waiting. Four day.
quarlesinc.com