I've been a Quarles customer with both Propane and...

I've been a Quarles customer with both Propane and Oil for the last 17 years. I was very happy with their Auto delivery option once we straighten out the schedule, their calculations never seem to work so I made them commit to April and December.
Well this winter I ran out of oil and wondered how this could happen. When I looked at my deliveries I realized they never came out in December. So on Feb 1st I called for an Emergency delivery and after talking to their after hours line 3 times over a 2 hour period I was told someone would come in the morning. At 7:30 I called the office and was told it could be 15 days before someone could come. They like to brag that Auto-delivery customers have priority, I guess that's just words with no substance.
Asked for the Manager Zach to call and explain this. Here it is after 4:00PM and I have yet to hear back from anyone at Quarles.
WARNING: THINGS HAVE CHANGED HERE. No one cares here anymore.

All the other companies I called said they are getting calls from old Quarles customers looking to change, about 10 people a day average.

Happy Hunting and Good Luck.

Lou P.