Quarles Petroleum Inc in Virginia, We use propane ...

Quarles Petroleum Inc in Virginia, We use propane for heat. We are older Seniors. We called you last Monday on the 25th Jan, and requested a propane fill up. We were at 20%. It's Saturday, It's 27 degrees outside. We are at 0% and no heat. What happened? We did everything you said was required. We are long time customers. We have always paid our bills on time or early, and you let us down. We are good customers! But we must be able to rely on you!
Your Fredericksburg office just told us you do not make emergency deliveries. Your website says you do. We called yesterday and you assured us that you would deliver yesterday the 29th. No one showed up. The filling station is only 20 minutes away from us.
We are having a major storm to hit. Now what do we do?
You have our number, we left numerous messages in several places to make sure someone else other than your Fredericksburg Receptionists hear our story.