I recently had an experience that left me quite underwhelmed. Communication felt sparse, and when queries arose, responses were often delayed. The management of my property appeared somewhat disorganized, leading to missed maintenance issues that took longer than expected to resolve. 🕒 I appreciate the effort, but it seems there’s room for improvement in their coordination and responsiveness. 🏠 Overall, I hoped for a more seamless experience.
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Quantum is professional and caring. Every time there's been a database or local apt office rental crediting problem, direct approach to these qualified MD office professionals has brought immediate attention and results. I recommend working with this lady-run property. management firm. Problems with handling rent-subsidized units usually due to the owners, not the management firm.
Update 12/2018: Outstanding office management and professional maintenance personnel make tenancy comfortable. 5 stars all the way!
The property manager Kevin at 4884 MacArthur which this company manages is an unstable alcoholic prone to harassing/not leaving alone residents. He gets frustrated when drunk and leaves not s under everyone's door. The leasing manager Art is even worse. He's hostile and completely unprofessional. The police were mistakenly called To my apartment and he tried to tell me "you have to be out in a week." This is over the phone without paperwork and obviously illegal. Although the building allows smoking he claims there have been complaints about smoking he presumes is me and has never given written notice about the complaints. Terrible property, worse management. DO NOT DEAL WITH THESE PEOPLE!
My sister and her husband had an excellent experience during their three years at the Wingler House in Ashburn, Virginia. Management would interact with them, provide ideas and help as needed, and seemed to get to know them as people. Management would interact with me, with my sister's permission, via text and email when my sister needed help. The residents that I met during visits were friendly and very pleasant. The maintenance staff was ready and willing to help as needed.
After they my sister and her husband died, management and the staff were very helpful with letting me clear the apartment. I paid the rent through the move out date of November 13, 2108 using the $200 deposit plus $300 check. I thought everything was taken care of and then -- out of the blue -- on January 13, 2019 I received a notice from the Quantum Management Office in Maryland about not paying a cleaning fee. "If we do not hear from you [by January 23], your account will be submitted to our collection agency and additional charges may apply."
WOW! First I heard of an unpaid fee. Management had my mail, email, phone and never heard a word until this letter. I sent an email and a check right away. I asked for a receipt. I sent another email asking for a receipt. I was told that the Wingler House manager would send the receipt. Fifteen days later, and still no receipt. I sent another email and wrote this review.
Day 16 -- I received the receipt via email! It showed the payment had posted January 17, 2019 but the deposit was not posted until yesterday February 20, 2019. Now the balance is $0!! Smooth experience until the very end -- not sure why the threatening letter was needed from Quantum's Maryland office. Otherwise 5 stars. I would be happy to live at the Wingler House.
Quantum Management was not fired by Fallstone HOA. Sandy Budock is professional and responsive and the HOA would recommend Ms. Budock to perspective clients.
I've had the worst experience with this company. They manage the swimming pool fees for my condo. It took them almost 2 years to figure out that I was the owner of my condo and to send me an application for pool passes. It also took them over 6 months to present to the community board and figure out the final outcome of my fee dispute. I had to deal with at least 4 people regarding the fee dispute. They all seem to be very nice, but the company is disorganized. Thank you Christine for finally figuring things out.
Great experience dealing with professional Quantum team in both MD and Reston. They are always clear and timely, maintain a very nice apartment complex here, and are responsive to tenant concerns, as well as to new ideas. That makes living here enjoyable. Highly recommended!
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