My sister and her husband had an excellent experie...

My sister and her husband had an excellent experience during their three years at the Wingler House in Ashburn, Virginia. Management would interact with them, provide ideas and help as needed, and seemed to get to know them as people. Management would interact with me, with my sister's permission, via text and email when my sister needed help. The residents that I met during visits were friendly and very pleasant. The maintenance staff was ready and willing to help as needed.

After they my sister and her husband died, management and the staff were very helpful with letting me clear the apartment. I paid the rent through the move out date of November 13, 2108 using the $200 deposit plus $300 check. I thought everything was taken care of and then -- out of the blue -- on January 13, 2019 I received a notice from the Quantum Management Office in Maryland about not paying a cleaning fee. "If we do not hear from you [by January 23], your account will be submitted to our collection agency and additional charges may apply."

WOW! First I heard of an unpaid fee. Management had my mail, email, phone and never heard a word until this letter. I sent an email and a check right away. I asked for a receipt. I sent another email asking for a receipt. I was told that the Wingler House manager would send the receipt. Fifteen days later, and still no receipt. I sent another email and wrote this review.

Day 16 -- I received the receipt via email! It showed the payment had posted January 17, 2019 but the deposit was not posted until yesterday February 20, 2019. Now the balance is $0!! Smooth experience until the very end -- not sure why the threatening letter was needed from Quantum's Maryland office. Otherwise 5 stars. I would be happy to live at the Wingler House.