Pvhmc Reviews

If I can rate this hospital 0 stars I would! I had THE WORSE experience here. On 6/22/2019 I showed up in active labor and was sent to the triage. I was greeted by a rude older lady with blonde hair and glasses (I will be finding her name and reporting her). She accused me multiple times of being on drugs and when my cousin explained to her that I was just in pain and it was my first kid, she stated no, I have patients here all of the time who s been pregnant with their first child and she s acting really out of it as if she s on drugs. I showed up to the hospital 6cm dialated and she took her time with everything and she tried to force me to take a urine test excluding the fact that I was in so much pain that I couldn t even walk.

So by the time I went literally next door to deliver my kid, I had the urge to push while nurses and trainees put IV s in me, tried to draw blood, and forced papers in my face to sign (including a drug test!) At that point, I had to say something through my pain. WHY DO I NEED A DRUG TEST!? I M NOT ON DRUGS! They stated we have to because we don t know you (I didn t receive prenatal care from them, which they asked a million times why I came to this hospital instead of focusing on delivery) and we don t know what you are on.

Anyways continuing on, they realized I was 10cm dialated after saying I m 6cm for the longest because of my need to push. There were two nurses, two trainees, and ONE DOCTOR in the room helping me deliver him. Suddenly, the doctor had to leave the room in the middle of my son s head crowning to attend to another patient who was also in labor. She left me in the room to fend for myself. I was being yelled at from left to right by unproffessionals who didn t know what to do because I kept pushing him, almost delivering him on my own! I had the urge to push and nobody in the room was able to help me. All I kept hearing was STOP! and YOUR GOING TO HURT YOURSELF. Y all are suppose to help me! Finally the doctor came back, and the only thing that was great for me was my son coming out healthy and being in my arms.

I do want to give credit to the ladies in the maternity ward credit for being great to me! They were so nice and sweet and it was a great ending to go home to. Everything else though, I absolutely hated and I should ve picked another hospital to go to.

Horrible.... horrible.. if u can go to a different hospital. ...

My sister's brother went here and it eas discovered he has a brain tumor.....surgery was done...no dr came to talk to the family....no dr ever comes to his room....they sent him home recently....he had a seizure today....taken back there (closest) and family was critized by staff ...told : this isnt a resort!...you cant just come here to hang out...(he was told he only has 2 weeks to a month to live....after surgery) what?!? Then director called my sister and said "why are you leaving your brother here and burdening us" (my sister lives in Texas!!!)....no doctor will go see him...he wants to transfer to city of hope for treatment...but no one will fill out the forms.....he calls friends to bring him blankets because he's cold.....nurses never help! we are going to the media....DO NOT GO HERE!!!!!!

We t there to have my two babies, also many times to the ER, they are amazing helpers

Still waiting at the hospital for a nurse with the wheelchair to come been waiting for the past 30 mins to leave wont give us any formula because we have already been discharged and the nurse Karen told me to pull the car at front before leaving but for what does not make sense if ur going to make me wait for 30 dam mins on a 20 min parking in the front u better pay for my dam ticket if I get one worst experience ever don't have ur kids here u will regret it

I had my baby boy there on August 2019, best place ever. Their staff are the best they made me feel like at home and plus the food was delicious so unusual for a hospital. Couldn't choosen better!

Its okay hospital. If you come here prepare to wait forrr hours in the emergency department. I've waited here in the past for at least 5 to six hours. Hasnt change. Though if you are an expectant mother and you are concern of your baby in the womb you should go to the women center instead. i was told when i had to the emergency with my baby in my womb.I do like the women center. However the emergency department really sucks.

if you want to die go oto this hospital they dont care

Shiiittty er staff. They let you stand in the wrong line for hours ignoring you then offering attitudes when you ask any questions. Shiiittty

Bad experience! The prep nurse put my ivy incorrectly on my arm. So during surgery it had to be moved because I wasn't getting the meds accordingly.
I was given too much anesthetic. I couldn't wake up. Woke up forcefully still half asleep opening one eye five hours after my surgery and I can hear the recovery nurses telling my husband that they had no beds available for me. That he can take me home. So he did. He got me dressed and out me in a wheel chair to car and home.:( its was a traumatic experience.

Absolutely the best hospital my daughter born there

The worseee hospital there is in the LA County people wait in this huge line and half dead and when they finally call them up after 8 hours of waiting the Drs all they say ur okay ima send u home with some meds..like wtfff all that waiting just so they can tell u that..that is some bullshit now I just go to chino hospital pvh is the worsee..never will go there again no stars at all

Friendly Staff who always try they're best for you.

would never recommend this hospital. Poor quality of care. Incompetent staff and physicians.

Great service and ER wait for my daughter was not nearly as long as it would have been at San Antonio! Worth the drive!

Horrible! Stay away! Unless your shot, stabbed or suffering a heart attack or you're taken there by ambulance. Now if your a glutton for punishment in all forms by all means this is the place for you. I honestly have seen better care and service had arrowhead County regional and that place is scary . I honestly don't even know where to begin because I would never stop writing about everything wrong with this place, simply put worst hospital by far #1 worse ER dept. If you know a good medicine man call him first.

Came to ER with pulmonary embolism. (Blood clots in your lungs). Super painful. Yes they greedy with pain management. I have been in Trama care for 4 days and have not been cleaned up. Oh yes and I am 13 weeks pregnant. Some of the nurses where great. All the others though may need a different profession to feed their god complexes. I am getting discharged today. And still no shower. What if I get an infection. Their bad

I was born at that hospital the doctor I had was great.

Rude nurses and administrators at Maternity area, don let your baby be born here.

Absolute worst hospital I have ever stepped foot in; the staff is inattentive, they frequently ignore any warning signals (audible alarms, etc) coming from the patient rooms and the management team (Charge Nurse, etc.) are frequently non-existent when they are called upon or on breaks (probably due to a union situation). It is scary to think what would happen if someone actually needed assistance in a hurry since they frequently ignore their patient's needs and are oblivious to the warning alarms on the equipment, which are designed to notify them of trouble or an actual emergency. It makes me wonder what the survival rate from this place really is... This all is especially true during shift changes... the sense of urgency is non-existant!

horriable waiting time 3 hours waiting in women center

Worst ER ever!!! Bad service very long wait time and no privacy at your own room. My 10 month old had a fever of almost 101 they said give him Tylenol to the nurses and I stayed inside for almost 1 hour nobody gave him nothing and that's after asking me twice did he receive medicine and I said No. My other 2 were crying and I was there for 4 hours worst experience ever. I wouldn't go back for nothing.

Fraudulent billing/Used my insurance for someone else

I went to the Pomona Valley Er last December (2019). Waited almost 4 hours before LEAVING to go somewhere else. Only to get multiple bills of almost $2000 dollars FOR ER SERVICES NEVER RENDERED. I have called many times to figure out what happened. Did they mix up my file by mistake? The hospital rep WAS ABSURD she refused to even listen to what I was telling her. Her solution was to offer me a discount. I again tried to explain that I had never been seen. Then she accused me of not wanting to pay for services rendered. I tried to explain that the money is only one of the issues. That I now have someone else's tests and conditions reported on MY medical file! I asked to see the results of the tests she said were run, and the file that a doctor would have if I had been seen. Which she refused to divulge to me! I asked for the doctors name that supposedly saw me, and she said she couldn't give me that information. I found the doctors name after talking to the state fraud department. So was there really any services rendered? Did someone else use my medical coverage? I don't know. What I do know, is this could cause me a serious issue if I end up in the hospital and they now have someone else's blood type on my record. Not to mention whatever issue the person was actually seen for. This is a nightmare straight out of a movie! Oh yeah, and they sent me to collections! icing on top of the cake!

Disgusted place never again will I go did they have zero Stars I will give him a zero Stars disgusting the nurses was disgusting that doctors were disgusting they were just discussing

called to get information for records, records employee rude.

MY WORST EXPERIENCE! Went in for chest pain and came out of hospital worse then I was. Waited for 9 hours without drinking water or eating. So I left. Never ever again!

Nobody in ICU leaves here alive. They don't care. Get your loved ones out of this hospital!

The er was good the nurses where great but it seemed like the admitting doctor just wanted to get me off his floor without doing the full work up

The whole staff in pediatrics really made a difference in my daughters life while there. Dr. van and all the nurses were the most caring and sweet to my baby . Very professional and supporting. Appreciate all the love and care u guys showed to my emily. You guys are the best. ROBINSON FAMILY

The best women s center. Nurses are kind and helpful

This is the most horrible hospital ever had the worst experience i was going through so much pain and having contraction they were taking there time to sign me up and not even putting me in a room women that were 5 cm already they would send them off to walk like nothing they were dirty all of the employes are rude they get angry when u ask them questions they dont explain nothing and get angry for eveeything ugly hospital horrible people horrible service dont choose to give birth to this hospital because that would be a big mistake. Go to kaiser hospital thats the one that took me and helped me and was amazing thank god

I called in about my fiance Steger and the nurses were so aprehensive to tell me anything an kinda rue an blunt

I went in for surgery. I had a total shoulder replacement. I would say the experience was very good. I was treated well and everything went well even though the surgery took longer than expected.

I had my second child here, all the nurses were super nice and helpful since I was induced I had to use the restroom every hour which I needed help with, they were always happy to help. Thanks Pomona Valley for the great experience,

My fiance had to be admitted here after an accident which caused her to be in ICU. While the staff here is okay in general, many not all, "nurses" in the ICU lack basic human dignity, respect or compassion. As a veteran I was staying with her bedside. I use a CPAP machine to breathe. They said it was not allowed, nor my medication, cell phone charger or tea. No American with disabilities act apply here. They told me to place all items in my bag. While dealing with my fiance it was worse. They acted like everything was a labored chore rather than doing their job with a conscious or any type of compassion. Robots. No soul or allowance for understanding. They did not utilize courtesy or a sense of well being in dealing with her needs. Everything they did lacked compassion. I wonder how would they treat their own family? Are people here that insensitive? Incredibly horrendous experience there. Truly the most demoralizing experience in all aspects of medical care.

I have visited many hospitals and have stayed in many. This place by far surpasses all combined in utter and complete failure.
Most people treat animals with better care. I'm shocked and disgusted at how rude and intolerant the staff here is. If this is how we define health care in our sociery nowadays, somebody needs to rewrite the game plan here. Fail.

Most important, it's very clean .
The stuff nice .
Nurses are the best .
ask for help, they will replay right away .
They have knowledge how to handle your situation.
Thanks everyone for what you did with us .
Me and my wife came in 2 , we went out 3 .
First, we were not comfortable about this hospital after reading some.of the bad reviews, but we decided to get service here .
I am writing this review to let every one know that , this hospital is great .
If someone had bad experience with small situation, that's does not mean the whole hospital bad .

This hospital isn't a good place to go when you are sick. We went there through the emergency room, ambulance on Monday because blood pressure was very high. Nothing was done while in the hospital. We were kicked out of the hospital on Friday because they said that the insurance wanted us out.

If there was a ZERO star option I'd do it.
Rude. Rude. Rude.

if i could just do a review with no stars i would i was admitted to this hospital due to a accident that occurred on the freeway i was taken in to get checked out due to the accident being bad. me and the other person involved in the car accident we all had bad experience in the e.r department we were not cleaned from the glass that was still in our skin the did some procedures to make sure there weren't any fractures or interanal bleeding. there was a nurse that was assigned to me the nurse was unprofessional due to the fact that the next day i spoke to the othere people that were in the same car as i was in and they told me that the nurse gave them my medical information violating HIPPA i gave no verbal content or written consent for her to give my information out as for the doctor he only saw me one time and he disappeared he didn't tell me what was wrong or anything

DOES NOT DESERVE A ONE STAR!!!!!! HORRIBLE HORRIBLE EXPERIENCE!!!!!!!
This is by far the worst hospital I have ever been too!!! The nurses were horrible and very rude, only cared about how busy they are and do not care about the patients. They told me I can't get any of my test results till after I get a CT scan when I choose to refuse the CT scan of personal choice, now they told me to leave after being there all day in pain, and would not explain or give me any of my other results prior (ultrasound, blood, etc.) because of this! and threatened that my insurance would not cover the costs, I have autism and was very hard to deal with by myself. I highly would recommend another hospital if you care how you are being treated...

Here right now at this hospital, got here at 11:40 pm and currently it's almost 6am.... We are here for my daughter for a fever that they want to collect urine from my 3 year old that refusing to pee. We have been trying to talk to them and ask them if we can go home to sleep and come back in the morning but they keep freaking out my girlfriend how she could get worst and how they don't know what to do till they get the sample. Finally they decide to see us and ask us to wait which was a 2 hour wait.... So we have been in waiting for 6 hours in a cold lobby room with extremely uncomfortable chairs. Currently we are waiting and nurses are walking around chatting messing around talking normal while we wait for a doctor who still haven't showed up..... It's been almost an hour and we just sit here..... Please stop ignoring us..... I just want my daughter to be ok but waiting for so long in a cold room not sleeping and her not getting her needed rest is very upsetting for me as a parent. AND THIS IS A EMERGENCY ROOM?! ABSOLUTELY TERRIBLE.

Horrible experience..very few kind nurses..it was one rude one in particular( Oprah Winfrey)

Worst Doctor ever woman last name Singh. She discharged me in worse pain then when I came in two days before. Says there is nothing wrong with me. Makes it seem like I am making up my medical problem. Never coming back there..

Im sorry but the worst hospital to get care avoid the emergency room.

baby boy born today doctor nurses verry kind and friendly verry helpfull

I was scared to go to this hospital because of all the bad reviews but it was completely false. This hospital was the best i had the most amazing care from all the nurses. I've had lots of surgeries and came across lots of nurses who didnt care if you were in pain or even comfortable. I would call upon them and they would take for ever to come to see what i needed and would get nothing but attitude from them but here at Pomona Valley Hospital every single nurse took the time to make sure i was comfortably and would talk to me and assure me that i shouldnt be scared and that they would be with me every step of the way to help me feel better and they did. A special thanks to Laura in the recovery room for staying with me the whole time i was there making sure that my pain was manage and helping me out because this wonderful nurse didnt leave my side not even to take a break and her son was flying in but she put me first.she made sure i was going to be ok and go home first. She didnt have to stand there and deal with me but she did. Thank you Pomona Valley Hospital for your loving and caring nurses.

If i can give this hospital a no star i would. Worst experience in my life. They say that Pomona valley is the top hospital but i am trying to figure out where. You can be in so much pain and they would have you waiting for 4 hours and not care what type of pain you are in. Some of the nurses there are rude. All i have to say about them if you can t handle your job don t go in the the healthcare field. If you decide to say something they are so quick to call security on you even if you can t physically more. I mean what can i do stair you down. This hospital moves so slow i am surprised they even got a 5 star on some of the reviews. The only best thing about the hospital is a maturity ward. Other then that the hospital stinks in services and lack customer services. I don t know what you would call this place

I will give Pomona Valley *5 because they delivered 2 beautiful babies Thanks

On the other hand years later 2different occasions Im being billed $0000 of $ my daughter was sick I took her to the emergency room I didn't have medical card but I gave them my daughter SSN can't they bill medical with that information instead they billed me I'm poor I can't afford it

I was transported to this hospital's ER by ambulance in July after collapsing from cardiac arrest. Their ER crew and their Polar Alert crew, doctors and nurses saved my life. I came out of that perfectly fine thanks to their professionalism and team work. Thank you Pomona Valley Hospital!

My wife is pregant, we had an appointment at 1045 am, they did not call us until 12:15pm for 10 minutes of a car salesman pitch of procesures, then I ask the nurse why it takes ao long, she says that is their normal. Careless and borderline gettho. I was expecting this because of the word pimina, but was hoping for better. Womens center needs better caring and professional staff. At the level they were working, it seemed that they are borderline GED education. If their normal is wait over an hour, then they need to change their normal to 30 minutes.

Never been in this hospital tell now. Worst hospital ever. The R.n in 2nd & 3rd floor so rude & cussing visitor's out. They dont speak spanish but with be mean to visitor's if they hear u speak it. The only Hospital tht closes there front desk or lobby doors before 6pm. Bad personal. Nurse are just talking & sitting down , when pacients buzzer them out or need them...

Worst hospital ever!! Unprofessional staff, does not return calls in a timely manner (up to 2 days before a return call) people health may be at risk and they give no F**KS at all! I will never recommend this place for ANY issues

This place was so good to my mom. Excellent care. The nurses are wonderful.

Went in at 11:30pm after a bike accident with my bottom lip torn off of my jaw on the inside of my mouth. Literally sat in a waiting room for 7 hours holding my face together with my hands while making periodic trips to the bathroom to wipe the blood off of my hands. Didn't even give me gauze...

It seemed like the problem was partially due to understaffing and not just staff apathy, but that's no excuse, especially because this place was supposed to be a hospital not some kind of war-refugee shelter. After seeing the unattended carnage in the waiting rooms it sure felt like the latter.

While some of the people who worked on me (there was one physician on call that night who never appeared) seemed to mean well, some of them were unhelpful at best and alarming at worst. I had three nurses/PAs look at me and say "that's really bad" and walk away. One at least have me pain medication (around 4).

this hospital is good but the doctors are horrible , i was pregnant and was supposed to be induced they gave me a date and everything on when to go and once i got there they gave me medication and shots so i can go into labor but a couple hours later they refused to induce me and sent me home with a risk of having the baby at home ... horrible

I just delivered my second baby in Pomona valley hospital the end of July. It was really a bad experience with my last shift nurse. I felt her discrimmation of foreigners(I'm a Chinese Mom). Before I left the hospital, she gave me a hospital bag with nothing inside except some coupons. But I definitely saw other mom who was leaving with two fully bags of pads, formula,liquid formula, a deal of diapers and some essentials. I asked my nurse, why I don't have these gifts from hospital. She told me she has no idea about that, maybe that's special care. I heard from friends and searched on website, almost every hospital will prepare bag of gifts to mom and baby before their leaving. It reallly made me unhappy.

Literally worst hospital ever I got here at 5:00 am with only like two people before me it took them 4 hours to just tell me what they are gonna give me then let me go they did nothing I kept asking what's going on they said they were waiting on the lab result which was supposed to only take 45 minutes I was reading the reviews about the hospital to my mom when one of the nurses walks in just to ask if that's about this hospital I said yes he replied with "he must of been drunk " it was a man talking about how it took them 8 hours just to see his pregnant wife also when he said that it just proves how rude these people are they just sit around talking about other staff or patients which was extremely rude I usually dont care to write a review me being only 16 but damn this place is so bad a minor could even see it. They lady in the front kept brushing me off intill they saw that I was getting frustrated when I got my room they sat me down for 10 mins then let me go they could of saved me so much time but they are so unorganized never coming back

Took way too long in emergency room while the nurses sit around and socialize. Been here from 11 pm and it s almost 6 am just waiting on lab results.

I went there a couple nights ago because I have abdominal pain, headache and dizziness after having a 3rd mental breakdown in a single month. Psychiatrist was terrible. Didn't even look like he cared at all and just wanted the paycheck. I don't remember his name cause I was still in a bit of dizziness throughout our conversation and then he proceeds to cut the chat off and come back without even TRYING to talk about it. You'd think the ER psychiatrist would actually hire somebody that will listen to somebodies problems. Yeah, I may have said it would unravel me, but don't you think it's better to attack the issue head on than to just not talk about it? I need to talk to somebody about my issues with the entire world but I guess nobody really cares at all.

Worst experience ever , like third class country, I like give them no star ,

Very bad experience! Very unfair! My wife gives birth at this hospital .We have health insurance, but received a huge medical bill. The reason is that the hospital staff did not verify our health insurance information.My wife's obstetrician sent the information to the hospital staffat at 36 weeks. But no one told us that health insurance and the hospital did not cooperate. Even when we fill in the information at the hospital staff did not verify our insurance information. This is the hospital's fault. We didn't know about it from start to finish. I am a consumer, I have the right to choose and to know. But the hospital deprived me of my right to know and choose. I think the hospital staff is very bad and very irresponsible Don't recommend everyone to this hospital This is a very irresponsible hospital The attitude of the nurse is very bad I was racially discriminated at the hospital

Again, don't come to this hospital. No basic work processes and responsibilities. Cut my call! He also threatened me and asked the debt collection agency to come to me! I am willing to pay, but I cannot afford so many expenses that should not have occurred! This is no different from a robbery

36 1 3

This RN EDDIE at this freaken place is an ass hole! He is the ER admitting, not knowing Stephanie condition and never taking her vitals he thinks he knows what is wrong with her. His credentials as an RN need to be looked into we are taking her to another hospital! Whittier Pres. I will never come here again

It is a hospital want starting with the receptionists and do not say nurses are raised with rights over one som despot

Had appendicitis, went to get tested at ER, took 5 hours, lost results called me on way home to tell me I have appendicitis, took 3 hours to find a room, was good 7-9 am for surgery, nothing told 2 for surgery, nothing awful service and staff do not go here.

I have delivered both my children here and i honestly have had great experiences. Obviously I wouldn't have came back for my second if I didn't have a great first experience. The maternity center has a wonderful staff. During my stay here I believe I had the absolute best nurses in the world. Each one was super friendly, informative, helpful and trustworthy. I really have nothing negative to say about this hospital. It's clean, rooms are great, the entire staff is friendly. Would come back again

I went there so the doctor can look at my throat and one of the guys said he was a "doctor" he looked in my throat real quick and said I just had a soar throat he told me to go buy some halls wit lozenge and ill be ok its been 3 months now and I still have the same problem. I tried to tell him its not just a soar throat but he was a doctor and he knew best! he didn't even want to hear me out. I was so annoyed by him, I waited 3 hours just for him give me a skimp view in my throat.

This hospital is ridiculous. There is no communication with family. I ve asked several times for a physician or nurse to update me on my elderly father s condition. Nothing. They told him he would have a lung biopsy in the morning so no food. By 5pm, still no biopsy. Dad went the entire day with no food then they cancelled the procedure without explaining why. I d like to take the doctor s family and not let them have any food all day and not tell them why. I m still waiting for a call. This has been going on for three days. Even when I m there with my dad for hours, no doctor communicates anything.
Piss poor hospital. You should be ashamed of yourselves.

If you go to the maternity tour do not buy the yoga ball. I tried to inflate the ball with the manual pump and after so many pumps the pump cracked. which the air comes out of, so I cant inflate my ball. I didnt even get to use it.

The most helpful hospital I have ever encountered. My time in the Emergency Room and my stay in the hospital was much less traumatic for all of the very caring people there.

This is the worst Er that I have been to. They are under staff. Not very friendly.

this place is a joke and a flat out ripoff, i went there with a headache from a tooth infection they gave me aspirin and told me nothing was wrong with me. later that night i had to go to another emergency room and have water pumped into me through iv's because i was severly dehydrated from my infection needles to say i get a bill in the mail for 1400.00 dollars!!!!!!!!!!!!! for a aspirin!!!!!!!!!!!!!! i hope this place burns down go to kyser they actually care about you !!!!!!!!

Went to ER in the middle of the night and was taken care of with everything. Got so many tests, I felt like they were THOROUGHLY assessing my condition. They accurately diagnosed me after two previous misdiagnoses from random urgent care clinics prior. They pumped me up with meds and send me out and I felt SO RELIEVED, THANK YOU to the graveyard shift PA's, technicians and nurses! everyone was friendly and prompt, you guys literally saved my life! Husband went there a week later because he got the same sickness I did and was taken care of quickly and thoroughly as well. Didn't expect that in a city like Pomona.

This place sucks. Went in to have my wife checked. She's pregnant and needed to check on the baby. We were done with all the test in 3 hours. We waited for the lab results 8 hours. We asked for an update and they said they didn't have a room available for the doctor to give us the results. They didn't seem to care about the baby nor my wife. She was in pain and they kept brushing her off. One nurse noticed we were still there and asked why are we wait. We were waiting on the test results. They blamed the lab for not having them ready. They offered us food and drinks. But they never gave it to us. They were very apologetic after they noticed they messed up. I asked for hours to see if they skipped us or forgot and they would just lie all the time. Worst experience ever. I hope I never have to comeback to this place. People are rude also. They dont care about pregnant women. Hope this place gets shut down. That way no one would get treated this way. We.

NEGATIVE F***ING stars
BUNCH OF JERKS
CARELESS
IGNORANT
EGOTISTICAL
HEARTLESS
INCOMPETENT

Comfortable & welcoming hospital , visit 10-am-8pm 7 days a week, lab opens at 7am.

I have been here so many times! I seem to have some surgery every couple of years. Last summer my kidneys stopped working right. I got the best nursing staff ever, and the doctors listened to my questions and concerns. This was on a Friday and Saturday I was supposed to officiate a wedding. We ended up performing the wedding in a little chapel on the floor where I was being monitored. Anyway, I've always been well taken care of for my many visits at the hospital.

They have push button controls but no one ever shows up when used

Never again! If you need to go to the emergency room, DONT you're better off going to the dam urgent care. I spent 5 hours waiting and $300 just to check my vitals and have a "doctor" tell me to follow up with my primary physician and also refuse to check my back/shoulder the only reason I went in? Waste of time and money, This place is a JOKE!

You're better off going to another hospital... everything I come here there only two windows in the front of the entrance where you began you're checking into the ER. There person in front always take at least 15 mins and then addition 10 moving to the second window to be asked what's wrong when you just spent 15 mins. Then the lobby or waiting room is ALWAYS full and smelly and stuffy.. then they check you in triage to see how sick or hurt you are then the PA's take 20 mins to see you and ask you question again from start then the send you out side to wait for blood work or etc.. then a rep from registry come and has to sign the paper work to allow the ER to bill you're insurance but on top of that you'll be here for 5+ or more and if you leave you're insurance is always being charge for partial or no help. This hospital should worry about getting coordinated more than fixing a new parking lot of sick patients/doctors and people who have to wait 5+ to have his or her daughter or relative to be seen by a PA .

The hospital and its staff in the EMERGENCY area are crap including nurses and more at the reception there are ignorant people who see that people are going so badly that they have neither stretchers nor wheelchairs should ask for donations to the city or the police of everything they steal when they confiscate cars because of the appearance of one, they may have a little bit of awareness to help the hospital

Dr. Elsharkawy is my family doctor and high risk OBGYN through Pomona Valley Medical Center and I absolutely love him. I unexpectedly got pregnant with my third child after 9 years with an IUD which even though high risk, he was able to remove successfully. Apart from that, I was considered extremely high risk due to complications from previous pregnancies (c-sections), anemia, pregnancy induced heart palpitations and a recent tummy tuck. Dr. Elsharkawy handled me with such care and throughly made sure that both me and my baby were healthy for the entire duration of my pregnancy. He made sure I received iron infusions consistency and worked through all the challenges faced during this Covid pandemic. During delivery, he handled me with such care as we were faced with additional challenges due to excessive scar tissue on my stomach. The delivery was a success and my incision looks better now then it did from my previous pregnancy scares and both baby and I are doing extremely well.

Dr. Elsharkawy was heaven sent. He is the best doctor I ve ever had. He handles all his patients with love and care. I will be forever grateful for him for taking such good care of me and my baby.

My Step Dad is here for brain surgery and they treated with the best medicine!
I've lived in Pomona many years. Come to this hospital every time. Our hospital in Pomona only gets better! We love our Doctors, Nurses, cleaning staff, all the staff members. They have the best medical services. Our lives depends on this hospital. We love you! Keep up the Great Work!

Pomona Death Valley!!!! They hide and cover up their errors. I declare reveal, expose, uncover and remove every carless doctor and nurse a part of this organization.

Nurse could not find a vein for the IV. Hand one swelled, hand two, had the same out come.
Epidural request was not submitted by nurse one. She forgot to submit it before going to lunch.
Mother was ready to deliver but staff was not prepared. Baby was born on the bed.
I was told, the department was extremely under staffed.
I apologize for mother and baby. This should not be acceptable care!!!!

I have unfortunately been a patient of this hospital one too many times. I am 41 and have had three heart attacks starting at the age of 38, which required three stints to be placed on three different occasions. In January of 2015 I had to have open heart surgery (triple bypass) and to say the least, it was no walk in the park. My nurses were always extremely attentive, caring and compassionate. From the ER to the OR, to the CICU, I had nothing but the best care they had to offer. I was in the hospital for a total of 16 days and these people were nothing less than amazing. When ever I have chest pains that require me to go to the hospital, I drive myself to Pomona Valley rather than call 911. At least I know if I drive myself, I can get to Pomona Valley. Otherwise the ambulance drivers just take me tot he closest hospital. I understand that is not the smartest thing to do, but once I was taken to a different hospital, and released while I was having a heart attack. Now THAT my friends, is unacceptable. After my surgery I was admitted to a cardiac rehabilitation program right on the Pomona Valley campus. What an absolutely amazing group of people took care of my post op care. Still, no complaints here.

Went in there as a trauma patient 08/04/2019 nurse asked me to remove my watch never saw it again.Its been over 2 weeks still haven t heard anything other than there s an open investigation .

Rude nurse staff made a face when I responded my pain level to her as if I was a liar! Really slow seems like they take there time

The doctors are the worst for telling me that my foot wasn't a big deal and I'm waiting for 4 hours? I don't get it how you guys take so long to build a parking place why not make more rooms?? Worst place ever

This place is terrible. They make me wait for over an hour, and I was the only person there. They charged me a thousand dollars just for an x-ray, and the doctor told me to keep doing my thing! Whatever that means. They're totally unprofessional.

I had my first child at this hospital and was by far the worst hospital visit Ive encountered. They had the nerve to have an intern try to insert the catheter while I was in labor!!! Like oh no I need a professional ! I am not anyones guinea pig! The day room hospital bed had bed bugs that were bitting my feet at night. I Woke up super itchy and noticed red bumbs. All staff was rushy, rude, and careless. Do not book your delivery here.

I do not recommend you come here. Dr.Umemoto prescribed my mother a pain medication which lead to her having to visit the ER again after she became short of breath and was unable to move. During this second visit, he was the doctor in charge of her visit and acknowledged that the medication was the problem but failed to apologized. This mistake was clearly not well thought out and should have never happened under a "certified" practitioner.

This is a bad hospital the waiting needs to be solved the staff is unorganized had me waiting 4 hours to not even be called

Incredibly understaffed, horrifically slow wait times, should have gone to Presbyterian hospital in Glendora