PTR BALER AND COMPACTOR Reviews

I never worked there but their HR despite repeated request on my part regarding the Laborer vacancy never showed the courtesy of a response.

Solid quality product. I've used PTR balers for years and am impressed with how well they are built. I think the customer service of the company needs a lot of work but their leadership shows a willingness to correct mistakes and stand up for the reputation of the product.

One of the worst companies I have dealt with, I work with vendors every single day through my company and this one was the worst one I have ever dealt with. Extremely rude customer service department, will tell you anything to get you off the phone.

I called for service and was told I had to send an email. I sent an email and waited two weeks. Sent a follow up email and waited a week. Called when I didn't get an answer and was transferred to a voicemail so I left a message. Four business days later I still haven't heard a single word from the company. It's absolutely astounding that they will sell you a baler then apparently have zero interest in servicing it or even responding to inquiries.

Worst customer service. I had a tech come out to give quotes on a new and rebuilt baler. I had to request the quote every week for over a month and only when I told them I was going somewhere else they finally sent the quote. Now I need service again on my baler and I can't get the service dept. to return an email or call. Horrible customer service, I don't know how they stay in business.