Worst customer service. I had a tech come out to ...

Worst customer service. I had a tech come out to give quotes on a new and rebuilt baler. I had to request the quote every week for over a month and only when I told them I was going somewhere else they finally sent the quote. Now I need service again on my baler and I can't get the service dept. to return an email or call. Horrible customer service, I don't know how they stay in business.