PSA Finance Polska sp. z o. o Review

tragedy, the worst leasing strange practices invented prompts I will add that I repay everything regularly without delay.

Underpayment 9 PLN and the prompt and FV to pay for the 61 PLN SUPER

enada, send a letter terminating the contract by ordinary letter. (If something was sent at all because it cannot be reached) I am waiting since December 17 .... When asked whether they can be sent by registered mail they answer that yes I am asking why if there is nothing to prevent they do not do it right away. I wonder if they will charge me with the shipping cost.

TRAGEDIA, how I loved Citroen I will not buy any Citroen through this bank and their Leasing ... It's a pity .... As you can see from the opinions of others, they lose a lot of customers and do not change anything ... Sorry that this is how you can run a business ...

Worst Service and Leasing I have dealt with in the last 15 years !!!!!! they keep the money from compensation, for half a year they are not able to settle the damage !!!!!!!!!!!!! drama, I do not recommend, the description of the case was sent to TVN and the Financial Ombudsman - it may save other people from this hopeless company (Andrzej)

A company for which the priority should be good and efficient communication with customers and building the prestige of the brands it serves, operates on the opposite principles. A company that would not exist without customers acts to discourage them. This is one of the most interesting business policies I have come across.

Very poor cooperation. I have cars at VWleasing and one at PSA. Gap in service and tools. It is not possible to send invoices by e-mail, they only come on a platform whose service is a drama. Fuel cards - payment of 7 days, invoices issued and information on the generation of an invoice sometimes comes after a few days by email. Then enter the platform and download the invoice. In the event of a slight delay, a PLN 50 net penalty will apply. When I finish this leasing, I will never take this company again.

I do not recommend, they charged a penalty for one day of lateness. Fatal service! No response to letters / emails. Scammers! When you want to insure your car on your own, they do the same problems.

one of the best leases, no problems with the hotline
documents on the platform

The worst finance company in my 20 years of finance adventure. Terrible service, zero professionalism, very difficult contact. If it were possible I would give zero stars. I just dissuaded my friends from buying Citroen in installments, just because of this crib. They took kia.

I do not recommend. I bought a car from them for the first and last time. At every step, for everything fee, fee, payment is unknown for what.

I had a leasing at PSA and I am generally satisfied with the cooperation. Good contact with the hotline, quickly settled matters.
Overall, I recommend

Two platforms for E-invoices work equally and both weakly, sometimes SMS notifications that an invoice has been issued, sometimes e-mail, sometimes from one platform, sometimes from the other, you never know where you log in, sometimes they come twice, sometimes not at all. I have 2 contracts and I can't come to terms with it, I feel sorry for someone who bought a few cars. You cannot send one transfer, only a different account number for each contract. In case of a mistake, the funds cannot be transferred. One month, no notification of invoice issuance came, followed by a prompt for delay in payments, and then PLN 50 net for each contract for sending a reminder. After several long conversations with several consultants, the fee was finally adjusted as they admitted that the notification system did not work.

I recommend the car purchase loan for private purposes. Low commission costs, flexible repayment of installments. In the pandemic era, repayment was postponed at no additional cost. Preferred email contact.

Fees for fees. I do not recommend it, I wait until the leasing ends and never again. I am surprised that the car dealer cooperates with such a thing, because I will not call it a bank. Stay away from such tricksters.

Unfortunately, I do not recommend the quality of customer service at level 0. To be honest, I have not yet met with such a level of ignorance, amateurism and a lack of desire to repair an obviously collapsed case. Also remember, car leasing is definitely not at PSA.

I do not recommend. If I could, I wouldn't give any stars. I had Leasing with Citroen, I am surprised that such a dealer allows himself such an incompetent company as Finance Polska. No communication, only fees take everything, consultants are not nice. They don't reply to messages. You have to ask for everything. It's not worth it, next time I will think about choosing Citroen.

I am a long-time customer of this company, customer service is at a very high level, you can talk to people (not an automatic hotline) who always try to help and solve the problem with which I report. I would definitely recommend.

Unfortunately, I do not recommend working with this company. Their e-mails go to SPAM, and everything is charged for. As soon as we are late with the payment (because, for example, we did not receive the e-mail that ended up in SPAM ...) we receive a threat of PLN 1000 + debt collection by mail ... and the fee was charged for the fact that, for example, my car was demolished and I reported damage due to autocasco ... The letter sent from Warsaw on 02/09/2020 reached me after a week, and for a fee of 5 days ...
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IN ANSWER: I know there is such a thing as a Table of Fees. It is about my impression of cooperation that I have a few years after signing the contract. I feel only the number on which the provisions of the contract are waiting, just to charge additional fees ... And regarding the fact that your invoice e-mails go to SPAM, which may cause delays in their repayment, this information is rather not included when signing contract (should I log into my PSA account every day?). I am not irritated by the fact that this fee (for the liquidation of the claim) was charged in accordance with the Table, or rather an unexpected letter of reminder with the threat of a penalty (because this is the tone of this letter) PLN 1000 for not reading a message that I could not read, because it hit a black one mail server list ...

TRAGEDY!!! Leasing assignment handled by 3 months not competent employees e-mails sent 20 times the same, even the registered letter that was received, they claimed two weeks later that it was not my first and certainly last purchase by this company. AVOID A WIDE ARC

I already have another leasing contract for a Peugeot car. I am very pleased with the conditions and service. Very friendly customer service employees who show a great willingness to help and get things done every time. If I decide to buy a vehicle again, I will use your offer in the future.

BOTTOM COMPLETE. The car is leased out. I have not received the documents. Attempting to talk to consultants ends with a statement that they explain. I have had various leasing cars for 15 years and this has NEVER happened with other companies. NEVER AGAIN A CITROEN OR A PEUGEOT. You have effectively taken me away from these brands.

I am very satisfied with the services of PSA Finance. Competent service, provides reliable information.

Additional charges for each finger lift. One platform shows invoices, the other does not. Emils from them end up in Spam. I do not recommend it, I wait until the leasing is over and never again. I am taking a new car soon, I am sure it will influence the decision to omit a dealer who cooperates with this type of institution !!!

Fraudsters, I do not recommend, there is no worse bank, they charge for everything, when they want to insure themselves, they do the same obstacles

I fully confirm the negative opinions about this company and I advise you well before you sign the lease agreement - Avoid it. They enforce absurdly expensive insurance that goes beyond all common sense. Two years ago, PZU proposed as part of the "PSA dealership package" for my 3-year-old car with a current value below 60,000. PLN OC and AC for over 7,000! The net fee of PLN 400 for signing another contract is another rude service. Maybe they'll shake off when Citroen and Peugeot sales drop. I will say it again - if you do not want to overpay the insurance amount at least twice - stay away from this company!

Lack of contact. We are trying to make assignments from the leasing contract and no interest. Email messages unanswered. This is our second leasing and I am deeply shocked that nowadays you can sell a client who pays solidly. The only quick contact is the day after the payment deadline - we have had such a case once and the debt collection department immediately found us. Shocked that nowadays you don't care about the client.

I agree with all negative comments posted by other users of PSA services. The user's "platform" is a drama, zero functionality, no possibility of making direct payments and much more. Compared to the competition, it is a dark city. To my comments regarding the changes, PSA invited me to study user satisfaction - attention set a deadline mid-day, at the headquarters at Ok cie, commuting at my own expense ... my hands fell ... The table of fees is also a mockery - for agreeing on my own insurer they want 400 PLN !! even though it is the same service provider under the same conditions, it is extended annually .... The PSA's insurance offer for my car is over PLN 4,000,000, the best package available on the market from another insurer is a bit over PLN 2,000,000 .... I got the best after two years of using the car, they call from PSA and ask if in connection with the end of the leasing of the car I want to buy a vehicle? hahaha all is well only my contract lasts 4 years! The lady apologized and said it was because of the "mess." I am a fan of the brand, the cars are cool, competitively priced but unfortunately PSA has forgotten about USER EXPERIENCE. They wonder why sales are falling in Europe ... and the answer lies UNDER NOSE, you only need to look at the opinions appearing on Google, Facebook ....

I've been trying to contact the customer service for the fourth or fifth month. They ask to fill out forms and say they will call you back, but there is still no response. But when I was late with the payment one day, they immediately wrote about an additional penalty fee ... using it, I asked for contact again and still SILENCE. I do not recommend, their hotline is silent ...

It is not possible to lease another entity, although the entity shows good profits (there have been several attempts to approach leasing). Fatal contact with the carer, service time .... snail is moving faster - I strongly advise against this company.

If it were possible to give zero stars, I would give so much, because this institution is a complete ZERO. Clutter, lack of information flow between departments. Nobody knows anything there. They were leasing assignments - attention - 3 months because someone lost their documents. Of course, nobody will admit anything and then the debt collection department will press some prompts and PLN 50 for each! Not calling back, they don't inform customers about anything. In one word - Entrepreneur - you are looking for leasing, look elsewhere ...
Disappointed customer

Catastrophe, no words to describe it without disturbing someone's feelings.

A bank that makes it difficult instead of helping. Even if a person has a loan repayment wish, they do everything to make it difficult! Drama.

I agree with the following opinions. A rip-off, charging 50 PLN for the reminder sent although the fee has been canceled here, so 1 star instead of zero :-)), charging a monthly fee of 20 PLN for spread insurance! I spit in my chin why I didn't look at google for opinions before I signed the sign.

I congratulate PSA Finance on the practice of sending information about the purchase of a car after the lease by regular mail, just before the due date. I understand that this is to increase the likelihood of getting the car for pennies from the customer as a result of not reaching the letter, or being late with the answer.

Matchstickers, I do not recommend, pay for everything, if you want to insure your car on your own, extending the insurance contract you have to pay an extra PLN 400 net because you have not bought out insurance through a friendly agent. Insurance in PZU lower by PLN 600 after direct purchase. Hopeless service, a hopeless contract management system. Oiling the customer, no response, invoices in the system (for example, permission to travel abroad) appear late after the payment date (sometimes there is no information about the new invoice) and immediately punishment (unjustified prompt) for not paying on time. So what if they retreat and correct as it takes weeks. enada !!!. The next car will definitely be bought from competitors in another leasing.

As for service - unfavorable. They do not reply to the letters (scan attached in the e-mail). No reaction when I wanted to withdraw from the contract before picking up the car - in a word worse than the Middle Ages. I do not recommend. One star in the evaluation is so much.

Extremely low service level. The hotline employees are not very competent, they treat the client as a necessary evil. They go out of their way to dismiss the interlocutor and end the conversation.

No more any collaboration with this company. The embarrassing service affects the entire PSA concern. Pity the nerves.

The worst leasing company in Poland. Maybe it is better in France, but here it is the bottom. You download invoices in PDF and that's it because you won't pay online - a customer portal from the 1980s. Debt collection is a device to earn money even during the coronary virus period. They treat you like rubbish to earn PLN 50 when everyone around everyone helps, they push you down the stairs! Employees on the hotline as if working for punishment or just mean. I do not recommend! Especially now! This company doesn't pass the humanity test!

Efficient service, flexible approach to the customer.

Thieves pay for everything, I do not recommend leasing in this bank.

They issued me an additional FV for Op . for the insurance, apart from the recom package, PLN 492 - renewed insurance identical to the previous year with the same scope with the same insurer. I submitted a complaint asking for an explanation of what was going on - about 1 month ago, so far I have not received an answer, but they managed to send me a letter informing that if I do not pay this VAT invoice, it will be referred to debt collection + PLN 1000, in addition, they have already charged an additional the cost of PLN 61.5 for non-payment of the invoice. Form of writing - threats. The first and last time I used their services.

Be warned! Manipulating dates! You will not get postponed installments in this
difficult time for all epidemics. Responses to the form on their site come deliberately after the repayment deadline. They had 3 weeks from sending. Postponement of installment repayment according to the contract and attachment costs PLN 50. in response, a high commission from ..... y! Total lack of ethics. That's the climate there now.

I agree with the following opinions. I will add that it is the worst leasing I have dealt with. Contact with the service office is a total failure. If you try to contact in your case, the response lasts forever and the deadlines are flying ... TOTAL DEFECT, I DO NOT RECOMMEND - IT IS WORTH PAYING A FEW GOLDEN AND CHOOSING ANOTHER LEASE

Where is the CBA, ABW or other institutions? This is an UBEC company, a thief mafia. Rib to work, lazy.

Failure of the debt collection and contract servicing department. Skipping penalties etc. but zero flexibility !!!!

Interesting suggestions for regular customers. A completely different approach in relation to the Citroen and Peugeot brands. Each withdrawal from the contract costs a lot to the customer, i.e. insurer, travel abroad, etc. Cheap leasing alone, sometimes with insurance support. All other accompanying services are a rip off. I think it would be worth paying attention to the subject of case analysis, customer needs and expectations, and what the competition offers.

I can say very briefly TRAGEDIA !!!!! I thought that I was dealing with a solid and reliable company, and this was a profession.