Angela was simply amazing, she patiently guided me through the system since I was not sure how to complete a claim. She also answered all my questions in regard to my account. She is excellent! Thank you Angela!
I appreciated all the information Angela provided me! I cant Express how wonderful Angela had been during my call yesterday and helping with my claims to be processed! Pba you are the best! Keep up the excellent work that you provide us. Merry Christmas and a happy new year!
Georgia Marcos - Georgia is our Account Representative, from the first day that she inherited our account her level of customer service, high touch, follow-up, and follow-through has been outstanding, on all levels. She returns phone calls promptly, ensures whatever the issue may be it has been resolved and provides detailed comprehensive customer service. She is one of the best enrollment representatives I have ever worked with. Thank you
Patty Winslow provides us the very best service and service that is personable. We receive a response soon after our request and it is thorough and complete.
I had major issues with Blue Cross/Blue Shield and my COBRA account. I was getting no where with BC/BS. I made several calls to both BC/BS, but it wasn't until I spoke with Melanie G, at PBA, that my issue was handled immediately. Melanie understood the position I was in, she was empathetic, patient and took action. There is no way I can thank Melanie for her excellent service. Giver her a raise!
PBA your great, Nancy Dore you are very awesome in helping to get claims processed. The people here are very knowledgeable and professional. Thanks again to all those who put forward and outstanding effort. Thank you all Joe
Angela T. was very detailed and thorough helping me understand the process and how flex spending works. Great employee!!!!!!!
Joe is very knowledgeable and a definite asset to the PBA team!
I am an employee at RUSH and I had a wonderful experience at our Benefits Fair on October 23rd speaking with PBA representative Adam Blair. Adam was very courteous, professional, and knowledgeable in explaining to me that benefits of the Healthcare Flex Spending account. I am now enrolled as a 1st time member. Thanks for a thorough explanation Adam!!!!
I received a confusing medical bill today, and Angela was kind enough to get on a call with me and the provider to help resolve it. She advocated for me, was so professional, and was just all around a bright light in an otherwise chaotic morning. She had my back when the provider was threatening, and eased so many concerns for me. Navigating medical bills and insurance can be stressful, and having someone like Angela and PBA on your side is such a blessing. Thank you, Angela!
Katie has been so kind and helpful on my past 2 calls trying to clarify coverage and misinformation from HR.
Katie K provided an excellent customer experience. She was able to find my information, solve my problem, and update my account in less than five minutes! I often say that customer service is dead, but Katie K has proven me wrong! Thank you for your help today! You are super-fantastic!
Angela was fantastic, she helped me navigate insurance claims and figure out how to find the best provider for me. I wish I would have known this existed years ago.
Angela was extremely helpful with resolving my healthcare billing issue. I will ask for her every time i call PBA going forward.
Not only did they cover my major surgery 100% (after deductible and network discount), but their agent Kim W. went the extra mile to help clear up a billing issue with one of the pre-surgery providers. Customer service is excellent.
LaTonia is an awesome representative. Always pleasant and helpful.
My husband spoke with Angela on the phone and she helped him out a lot. She answered all of his questions and got our issues resolved. Will be calling for now on with all our needs.
Esmeralda was so sweet and helpful when I called! Thank you for the great customer service!
The is morning Sherry Reynolds assisted me in determining if a test ordered by my physician needed prior authorization, as my physician's front desk staff simply refused to do so. Sherry attempted a conference call with the physician's office, but no one answered, so she left a message with detailed information for them to follow. I am truly appreciative of Sherry's assistance, and her willingness to go above and beyond her immediate duties. She represents the best that is PBA.
Thank You for your time,
Dr. Jan Marie Aramini
I have had no direct interaction with PBA, but I am very disappointed to see how you handle your online customer service and lack of responsibility to uphold the privacy of your customers. I now know way too much about Brandon Ballard because of your response. I am convinced he likely did have a poor experience due to how you have mishandled him via the internet publicly. There is a way to respond without going into too much detail or just invite them to contact you for clarification on the matter.
PBA, and in particular, Tammy Mueller, are not only the most professional, responsive, intelligent and well informed group, they are by far the most passionate and truly caring folks. Kudos for attracting and retaining such amazing representatives of your firm.
I worked with Katie this morning. She was patient, kind, and helpful with all of my questions. PBA has provided outstanding customer service with Katie leading the way. Thank you!
Would like to say once more how much I appreciate PBA for going above and beyond the call of duty. They understand the frustration the individual has who just wants to see a claim processed. They talk in a language people understand. Thanks especially to Beverly Stevens - you are the best
Our Company works with many companies. PBA stands out. In our Company, we often remark, "What a nice group of people!" Today I talked with Deb Zieche. Always professional, knowledgeable and caring. If I request information, she is there with an immediate answer. PBA, you and your customers are fortunate. As a matter of fact, we are too!
Just got off the phone with Brandon from PBA. He was extremely patient and helpful throughout our call. He took the time to explain things when I was confused and double checked on my information when things weren't making sense- all the while staying kind and professional. So grateful for customer service calls like this!!
Sherry was knowledgeable, professional and polite concerning my questions. She made me feel confident that my information submitted would be handled properly.
Angela was very helpful! Refreshing to have someone listen. I am getting a surgery in a week and she answered all my questions with lots of detail
Healthcare today can be difficult to navigate. Thank goodness I found a PBA representative that has been incredibly helpful, courteous & professional. From general questions that I could not find answers to online, to specific issues with our son's medicine while in college, Sheila Carlson has assisted (often beyond expectations) & resolved every issue. Not very often are we wowed by customer service these days but Sheila at PBA does that each time I need her help. Five stars for sure!
was lucky to get some very nice lady named angela on the phone to help me out. she not only was nice and helped me with my questions, she went above and beyond and we had a three way conversation with the pharmacy people to help solve my issue. (which was someone took my kids off my plan for some reason, thats why they werent covered...) All is good now and Angela is following thru with calling and updating my kids for me. thanks for being there! sincerely, jen
Brandon was a big help when I called in. Overall I am very happy with the service and care I have had with PBA the claims process for the most part is super easy and when you call them they answer and help!
I had the pleasure speaking with Judy T. with Customer Service at PBA and she is wonderful. Extremely polite and helped me through all of the questions I had. Even had a follow-up call with me about my debit card. It was so nice speaking with someone who is so polite! Thank you Judy!
Sherry was absolutely a joy to work with! i felt like from the moment we spoke she was on my side ready to help me. She has been fantastic and her customer service was amazing.
Sherry Reynolds was extremely helpful, professional and courteous in assisting me with me insurance claim. I have dealt with her on previous calls and she has always been helpful. I highly recommend PBA and Sherry Reynolds.
I called twice on July 22nd with questions of concern. I talked to Angela and sherry. They were both very helpful, professional, kind and patient. I would give them both 6 stars. They are both a credit to your company. Thank you both. Cindy
Esmarealda did a wonderful job in helping me through the process of PBA enrollment
We were so happy that Esmeralda took such amazing care of us today!!!! She went above and beyond and provided us with phenomenal customer service!!!! Esmeralda was very friendly, helpful, kind, caring, and patient. She answered all of our questions very clearly and was very knowledgeable. What an outstanding employee Esmeralda is to PBA and we are so very happy that our school district uses PBA!!!!
I would like to express my deep gratitude to Nancy Dore and her wonderful co-worker Joseph of Professional Benefits Administrators, Inc. for all their hard work and dedication to resolve a payment dispute with Northwest Community Hospital in Arlington Heights, IL. Thanks to Nancy and Joe s efforts the dispute was resolved in my favor. The case was handled in highly professional manner with very positive outcome. Both Nancy and Joe always responded to my inquires in very practical, straightforward and easy to understand manner offering good advice and guidance. Thank you Nancy and Joe for everything you have done for me and my husband and on our behalf.
Our Enrollment Representative, Holly, is very helpful to us and our staff!
I am in the process of preparing for an upcoming surgery so i have had to call PBA twice recently with questions/concerns and both ladies were so helpful and informative, going the extra mile. You don't find that a lot these days, especially during this pandemic. I would like to recognize Melanie & Angela for their outstanding customer service on both my calls to PBA. Thank you Thank you Thank you!!!!
Tammy Mueller is THE most responsive, dedicated and truly caring individual! Her ability to go above and beyond is especially appreciated!
Extremely friendly staff who have gone above and beyond their time and assistance. Especially Michelle D. and Christa as they have always been extremely courteous, polite and professional. Truly an asset to the team.
My pregnancy brain has me all over the place, so I was extremely appreciative of Angela's professionalism and patience!
Too often people only share the negative and not the positive. I want to let you know that I called Tammy yesterday when an employee was in my office that had questions regarding his wife s claims. She was wonderful and later that afternoon I had an update (which I did not request) from her with the status of the claims. I just want to share the great customer service experience.
Thank you Brandy Gonzalez for your help today! I had an issue with a claim and it was taken care of within the hour of my initial call! Thanks again!
Good morning, Joan. I wanted to send a note of praise for Christa V. Transitioning to Cobra after losing my job to Covid seemed to be daunting. Not with Christa! She made the experience very easy. She was kind, patient and efficient. We are now all set and feel comfortable. Her frontline service is an asset to your organization.
Best
Mary Knapp-Keane
I was dreading making a phone call to my insurance company today as I don't understand how any of the billing works. To my surprise, Angela answered my question without making me feel like an idiot and offered up some extra helpful information as well! She was an absolute delight to speak with! Thank you!
Such friendly, great service by Angela today! Grateful to have PBA as my employer's partner!
It s not often you can get through to your insurance company without being on hold forever or have someone with a great personality answering the phone when you do. Sherry was very helpful with helping me understand my plan and left me with all the information I needed regarding some claims. Thanks Sherry!
I spoke with Angela T. today regarding some concerns I had with my benefits due to a recent change in my employment and she was very courteous, patient, informative, and professional with me during the entire call. I feel very relieved that I was able to speak with her and that she was able to advise me on how to handle my situation. Thanks so much again Angela for the wonderful service experience and please keep up the good work.
Patty with the Enrollment Department has made working with PBA so much easier. She is always so friendly and helpful. Patty will get us the help we need in a timely fashion. If she doesn't know the answer, she will point us in the right direction!
Just got off the phone with Sherry, who was a great help and a wonderful personality. I had a couple forms to complete. She expedited the process by getting all the common information from me and then letting me go and completing the forms on her own. Smart!
Angela was so helpful! She gave me clear information about my plan and benefits. I hope she answers every time I call. Thanks again Angela!
Katie was amazing!!!!
Just wanted to drop you a note to tell you that one of associates... Katie.... was profoundly helpful to me over the last week. I called PBA to make sure that a fax I sent over was received and I got Katie as my rep. I hd a few questions and concerns and Katie promised to check them out and call me back and did! At least three times Katie called me back as promised, and I was thrilled to have someone follow through with their word.
Please let her know her thoroughness mattered to me, as I am sure it does to others that she helps. Thank you for hiring Katie..... she needs a raise!!
Regards,
Paula J Brown
Excellent customer service in processing the health claims for my employer since 2015.
Super Shady! They hacked my google calendar to set up a meeting with me. There is no way I would trust this TPA with my clients.
I contacted PBA and was excited to hear that Sherry answered my call. I had talked with her last week about a billing concern and she was able to help me with the next step I needed to take. Today when I called she was more than helpful and understood my concern and urgency to get an answer and solution for me. I can only hope that the next time I call PBA that Sherry is on the other line. Thank you, Sherry!
What I love about Michelle she is always willing to help out in any way she can, and if its not in her department she will investigate the correct department and make sure everything is taking care of ... Thank you Michelle for all your help
I spoke with claim rep Angela and she was amazing. She helped me with numerous accounts that I had deny for duplicate that was incorrect!
Sherry R. was extremely helpful with answering all of my questions. She was kind, professional, patient and competent. Also, she was very personable, which is very rare in customer service industry nowadays.
Georgia is always helpful and responds quickly to our needs and with accuracy and excellent quality of work.
I want to give a metric bajillion stars out to Angela T. (the "T" stands for terrific) for outstanding customer service every time I call in. She truly cares and I ask for her every time I call in. Thanks a bunch Angela!
For Angela and Melanie at PBA,
They were so helpful for the many questions that I had regarding a claim and general questions about my plan. It is so nice to actually talk with someone who actually cares about helping the customer rather than saying anything just to get me off the phone. Thank you so much!
Andrea
It was an absolute nightmare working with Aurora on two urgent care claims that I had to have reprocessed, and I truly feel like the rep (Katie) at PBA was a godsend at the point that she began helping with my case. It is extremely rare to find the type of exceptional customer service that she provided to me through this situation. After being repeatedly bounced back and forth by the Aurora billing office, she really went above and beyond to help take the burden off me while working toward a resolution. Her kindness and genuine empathy did not go unappreciated!
Angela was the best! She made me understand a claim that has been a NIGHTMARE.
Angela T was the most helpful person i have dealt with
It's a pleasure working with LaTonia Jones. It's apparent that she focuses on providing customers with a good experience by providing good service. She is very responsive, accessible, and goes the extra mile to meet the client's need.
Just want to thank Angela for her exceptional assistance and guidance with the PBA website and explaining how my FSA works. Thank you Angela!! Maria
Angela T was very helpful to resolve a problem for me. Very professional and kind and regularly gave me updates. I give her 5 stars but that was not enough for all she did.
Sherry was very kind and helpful with Apria Healthcare after they were so mean, nasty and just pain rude. It was such a welcomed change to be treated kindly.
Excruciatingly terrible service. The whole premise of the company is designed to steal your money or make you forget your money with them. How is this even legal? This type of crap should be outlawed, it does not provide a service. Just wait until April to take your tax break.
Tavi was so helpful in helping me resolve my concerns!
Joe K was very helpful with helping answer my questions. He communicated with me in a way that helped me understand. PBA had been a great insurance company to work with.
I just got off the phone with Sherry and she could not have been more helpful! She was quickly able to sort out the issues I was having and answer all my questions. Great service! Thank you, Sherry!
On Tuesday, 20 August 2019 I either lost or had stolen by PBA Flexible Spending Account VISA card. I called PBA to report it and my call was taken by customer service representative Melanie. I told Melanie how my card came to be missing, i.e. I left my cell phone/wallet on top of my car and drove off. My cell phone/wallet was returned but my AMEX & PBA VISA cards were missing.
Melanie was very empathetic and reassured me that I was not the first person to commit this faux pas. Melanie reviewed my account to verify the last debit I had made to my account and the account balance and then closed the account. Melanie made the request for a replacement card. Melanie told me that there was a $10.00 fee which I knew to be correct. Melanie even offered to try to get the fee waived since my card was due to expire 12/2019 but could offer no guarantee. I was charged for the replacement card but I very much appreciated Melanie's willingness to offer this type of assistance.
Melanie's kind demeanor and quick reassurance that my account was safe and also available for me to continue to use by submitting receipts via the website prior to the arrival of my new card made an embarrassing situation have a very pleasant resolution.
I very much appreciate all of Melanie's efforts on my behalf. PBA is fortunate to have someone of her caliber as a member of their organization. I hope that PBA is also appreciative, and lets Melanie know that they are so, of Melanie's efforts as a representative of their organization.
Tried to sign up for COBRA benefits. Enrolled and never got a notice to confirm my enrollment, or how to make payments for COBRA benefits. I did get a notice saying that the enrollment period had lapsed.
Why couldn't this have been done online? Upsetting. Hopefully will never have to deal with this organization again.
Sherry was so very helpful and answered all my questions was a great experience.
I absolutely love this company! Angela was so helpful and thoroughly explained everything that I had questions about on my claims She gave me peace of mind. Thank you for doing such a great job Angela!
Sherry Reynolds was great helping me replace my damaged ID cards. She was very nice and courteous.
A great TPA - they do a great job.
Working from both an employer & a member perspective - they're customer focused and do a great job of clearly & accurately administering claims.
I have had the pleasure to work with Sherry on a claim that my provider is billing me for. Sherry told me to fax her my bill and i did so. That day I went to pay other bills at the provider to make sure my payments go where they should. I called on this claim earlier to the provider because they were saying it was cosmetic charge. I told her they took a mole off my leg to biopsy. She said the billing is correct on their side and I have to contact my insurance. Well that day sherry called me to update me that she had received my documents and now they have initiated an appeal for me and it s in review. Words cannot express how impressed with her follow through and her keeping me updated as to where they were with this issue. She was pleasant and very knowledgeable about my benefits. I have worked as a customer service supervisor for blue cross and unfortunately I didn t get a lot of calls telling me what a great experience they had. It was the representative fault it was on the customer side and they were upset with the answer they got. So, when I have a great experience with a customer service rep I want their management know what a great job they are doing. It seems that they are not given the positive feedback but they get the negative. So, anytime I have an exceptional experience I will let the company know. Sherry is a great asset to your company. Honestly I have never had a bad experience with you. Thank You Sherry.
Jennifer Monnett is an excellent benefits administrator. Throughout the entire working experience, she has made my job easy, with her responsiveness, expertise, and customer service. She is a delight to work with and I appreciate the opportunity.
Sincerely,
Rhonda McDonald
HR Manager
RWS Design & Controls, Inc.
Angela has been so helpful in assisting me with an outstanding account. She has taken the time to follow through and follow up with me! I m so happy she was the one that answered my call!
Competent employees who know what they are doing. I especially like talking to Sherry who always helps me with everything I have questions about. Luckily for me, she tends to be the representative I have helping me. Thanks, Sherry, you made my life easier! Kathie H.
I have been trying to get reimbursed for medical treatment for over 2 years of service at an oon facility. I have sent receipt after receipt in, been told people were going to return my calls, and been told they didn't receive things I've sent time after time. If I didn't keep pushing, I know they would have just let it go. We pay A lot of money every month. I think I'm FINALLY getting somewhere. I would just like a little help.
Joe K. Was very helpful and pleasant to speak with!
Angela was the Rep that answered my call. She was amazing! She was Very thorough and patient with my many questions. If I could, I would request her everytime!
Great people, great service! I have the honor of working with PBA for over 6 years. The representatives are kind, hard-working, listen to the customer, and provide best-fit solutions. I especially appreciate Christa V and her fast response on enrollment items. For claims, Tammy M is tops, and Sheila is a gem for all the tricky questions. Health insurance can be tough, but with PBA s team, it s a breeze. Thanks all!
Tavi went above and beyond to help me. She researched a question I had and followed up daily until it was resolved. I cannot thank her enough! One of the best customer service experiences I ve had.
Shout out to Joe at PBA! One of the kindest and most helpful customer service reps I have ever talked to. Patiently answered all of my questions and took the time and care to go over my plan coverage, making sure it was explained in a way I understood and how to proceed. Even took the opportunity to say it was his job to make sure I had my questions answered and that no question was silly- which was a kind thing to say, considering I usually feel like an idiot when it comes to understanding policy information! Joe is awesome!!! Thank you, PBA, for having employees like him!
I love working with PBA! They are always very professional and extremely helpful. LaTonya Jones helps me make sense out of FLEX whenever I need it to help myself or our employees!
PBA was our TPA for a long time. I can't say enough about the amazing service they provide from all spectrums (i.e., administration of insurance, processing claims, data analysis, customer service, etc.). Everyone who works there genuinely care about providing great service. The only reason we no longer use them, is because we were acquired by a larger company.
Melanie went above and beyond to help is resolve a conflict with the a paper error and was so pleasant as well. Even when we had to make 10 calls because the weather was interfering with the connection. She made a bad situation more pleasant for us. We appreciate all she did to help!
Holly in the Enrollment department always goes above and beyond to answer my questions and help me resolve any issues. She has been one of my key contacts for the last two years and it has been such a great experience.
Esmeralda was super helpful with the issues I was having with my Cobra coverage. Very pleasant young lady. Knowledgeable of what was necessary to complete the process. Excellent service.
Professional Benefit Administrators, Inc. (PBA) is a leading third-party administrator (TPA) that specializes in employee benefits administration. With over 30 years of experience in the industry, PBA has established itself as a trusted partner for businesses of all sizes looking to manage their self-funded administrative needs.
At PBA, we understand that managing employee benefits can be a complex and time-consuming process. That's why we offer comprehensive solutions designed to streamline the entire process and ensure that your employees receive the best possible care.
Our services include enrollment and eligibility management, claims administration, PPO network management, pharmacy benefit management (PBM), cost containment programs, and reporting and analytics. We work closely with our clients to develop customized solutions tailored to their specific needs.
One of the key advantages of working with PBA is our commitment to technology. We utilize state-of-the-art software systems that allow us to efficiently manage all aspects of your employee benefits program. Our online portal provides employees with easy access to important information such as plan details, claims status updates, and provider directories.
In addition to our technology-driven approach, we also place a strong emphasis on customer service. Our team of experienced professionals is dedicated to providing prompt and personalized support whenever you need it. Whether you have questions about plan options or need assistance resolving an issue with a claim, we are here for you every step of the way.
At PBA, we pride ourselves on delivering exceptional value for our clients. By partnering with us for your employee benefits administration needs, you can rest assured knowing that you are receiving top-notch service at competitive rates.
In conclusion Professional Benefit Administrators Inc., offers comprehensive solutions designed specifically for businesses looking for efficient ways in managing their self-funded administrative needs including: enrollment & eligibility management; claims administration; PPO network management; pharmacy benefit management (PBM); cost containment programs; reporting & analytics while utilizing state-of-the-art software systems which provide easy access through an online portal where employees can get important information such as plan details or claim status updates along with personalized support from experienced professionals who are dedicated towards providing prompt customer service at competitive rates making them one-stop-shop solution provider when it comes down managing employee benefits program effectively!
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