As a builder and as a homeowner myself, I have done business with Premier Air Conditioning and Heating for over 15 years. The entire staff is wonderful and I can not imagine Rosie yelling at anyone. They provided HVAC for hundreds of homes for me and without a doubt, this is my "go to" company.
As an former employee of premier AC, I know this company well. I know them to be a very honest and talented group of industry professionals. In my 16 year career in the HVAC industry I have had the privilege of working for several good contractors, and I can tell you first hand that premier has more talent, experience and know how than anyone else around. If you have a big project coming up that you need done right the first time you should absolutely consider Premier AC!
Just another AC company. Had them out for a quote - sent it late, with only a (high) price and no explanation as to the details of what model AC unit they wanted to sell me or anything about it. There's better out there - there has to be.
This company was our go-to HVAC contractors while I worked for a high end residential builder in Houston. Very knowledgeable and always helpful, they were always an integral part of our projects.
Premier installed my a/c unit many years ago, and it has worked flawlessly. I had my first problem today. Called Premier they had a service tech out the same day. The service tech called in route and arrived on time. Willis was very professional and did a great job! Willis had my unit running in no time, and charged a fair price. I will use Premier for all of my future A/C service needs.
Called up Premier to have them do an annual checkup and look into a potential issue with the unit. Willis was my technician and was an extremely knowledgeable and personable guy. He guessed my unit had a busted coil almost immediately after hooking his device up to the condenser, showed me how to identify signs of a leak on the coils, and then located the leak very quickly. He got me scheduled for a repair, but because it'd be over a week, his office instructed him to top up my Freon at no extra charge. I also learned something new from him today: hose down the condenser regularly to wash out any dirt and junk that builds up over time. It'll help your unit run better. I highly recommend their check-up service. It was extremely professional, detailed, and overall an excellent value.
The repair crew came out a week later to replace the evaporator. It was Good Friday and the office was closed. Pretty unfair of the office to make the crew work. The guys that did the work were nice, but unprepared for the job. They did not wear any safety gear except for boots and jeans, and weren't going to clean up the mess they made if I hadn't called them out on it. Working unsafely is never acceptable and is the reason the review has dropped to three stars. Unless they adopt a better safety culture, I wouldn't recommend Premier A/C to anyone for actual repair work.
I had premier AC install 3 systems for my new home. I got Lennox equipment who provides a 10 year warranty on all equipment if the installing company registers the equipment with Lennox. Premier AC did not register my equipment so now I don t have a warranty on my Lennox equipment that is prone to breaking. Thanks for nothing premier AC you continue to baffle me with your terrible customer service.
Brandon and his team did a great job on my install. It was a big job, and they worked tirelessly for two days to get it done. I am thankful to have had them work on my team!
Premier has been a real pleasure to work with able to handle any and all my hvac needs promptly and accurately what a great company
Excellent customer service. Friendly and quick response
Called Premier for help on a Friday. The technician came out and serviced the AC, but part of the problem involved clogged plumbing of the overflow drain, so we had to then call a plumbing company. We called One Call Plumbing and AC which can handle both AV and plumbing issues and they were more reasonably priced.
The Premier AC technician also talked with us about getting a new AC. We asked for a quote. He said Premier could get a quote to us by the upcoming Tuesday. Tuesday came and went with no call from Premier. I called them on that Thursday; two days later. I was told someone would call me the next day, Friday. I even repeated back to the person in the office - "So, someone will call me tomorrow with a quote, correct?" She said "yes". It's now Sunday and I have not recieved a call. Preimier - please follow through and do what you say you're going to do! I am now hiring One Call Plumbing and AC for both a new AC and hot water heater because I am pleased with their rates, service and ability to follow through. I had been using Premier for years because their number is on the thermostat which is smart on their part, but they lost me due to their prices and lack of follow through.
I've used Premier AC a couple of times for repairs and never had any issues. Unfortunately, we an absolutely terrible experience with the company for our most recent repair.
Long story short, after 4 trips to our house over a 1.5+ week time period, we finally have a working AC. The repair totaled over $4,000. Had we known up front that the repair cost would be so large, we absolutely would have obtained a second quote and looked into replacing our entire AC instead of sinking more money into an older unit.
The initial tech that came out to our house worked very slowly for two hours only to tell us at 5pm on a Friday that he couldn't complete the repair because he wouldn't be able to get the necessary part until Monday. He filled up the unit with coolant and told us it would be fine to keep running our AC and that it just wouldn't as cool as much as we'd like it to. Premier AC wasn't able to return to complete the repair until the following Wednesday. Wednesday morning a different tech tells us that the AC unit is covered in ice and a coil has been damaged as a result of running our AC - directly contradicting what the first tech had told us.
I called to speak to the manager but according to the scheduler he wasn't available and typically doesn't return calls the same day. After calling 4 times, the manager finally returned my call and told us that there was no way running the AC had damaged the coils (it must have been damaged by something or someone else) and that they wouldn't be able to replace the coils until the follow week making it the 2nd weekend we would be without a properly working AC.
We had Premier install the A/C system in our new home which has an industrial look like a NY loft. They installed exposed spiral wound metal duct which looks good. However they used cheap metal duct that makes load popping noises when the heat comes on in the winter. In summer we sometimes get condensation dripping from the ductwork. They send out techs who are very nice but unable to correct the problem because you can shine, shine, shine but you can't shine poop. The duct is thin cheap junk. If you use these folks stick to basic residential fiberglass duct systems. Do not let them do any exposed duct.
I wish that there was a way to rate the technician separately from the company/staff but alas there is not.
The technician would have a 5 star rating easily. Adam was great and explained everything that he did [in his 15 minute window that he was here].
The office staff on the other hand lied about having an $83 dollar service fee for them to come out and diagnose a problem with my AC. Considering that their website says they give "Free Estimates" and I specifically asked if there would be a service fee or a trip fee and was told that there would not be.
When I called to talk to the office staff I explained what I had been told over the phone I was yelled at by [Rosie] office staff and told that I was lying and that I had never asked about a trip fee.
I prefer to use local companies, but this encounter has made me wonder if a larger company that is held to a higher standard [like not yelling or lying to their customers] would be a better idea from now on.
AVOID THIS COMPANY AT ALL COSTS.
I continue to have an excellent experience with this company. The office is well- organized and service is always prompt. The crew sent to my home is always professional, capable, thorough and easy to deal with.
Extra points for wearing a mask and asking politely that I do so.
Premier originally installed the 2 unit HVAC system in my home and with routine maintenance it has performed flawlessly.
It has taken multiple visits to fix my problem. Contractors twice did not show up.
Super experience. I just had Brandon come out and install two new ecobee4 smart thermostats. He was a genius handling all the wiring and then was super smart on the thermostat program install. Bill came out to 68 dollars. I thought that was extremely fair as he was in my house for just short of an hour. He had to go into attic and work on wires due to the new thermostats needing constant power. My old thermostats were batter powered.
This company installed our new unit after we rebuilt due to a fire! We chose to use the foam insulation in our new home which required special equipment along with our regular unit. The unit itself is only a 2 1/2 ton for a 2000 sf house. My late husband was our contractor so he had no idea of any of our needs and depended totally on their expertise. The duct work is immaculate! We were able to move back in late summer and didn t realize that the plumber forgot to connect the gas to the furnace properly. When it got cold and the furnace didn t work I called Premier because I didn t know what the problem was? Even though it wasn t their mistake, they hooked us up and we were warm and toasty! They also installed a hotel type unit in our garage/man cave. It s been almost 10 years since our house burned down due to electrical problems and we have never had any problems with either unit! I have Marvin out to check my unit every year! He s the BEST serviceman ever! (I used to be part owner of an A/ C company.) I feel that he s very honest, always polite, and does a thorough job! He just spent time educating me on this fancy thermostat that I have this week! I m thankful to have found this company and would highly recommended them to any of my family, friends, and neighbors! Stay blessed!
Worst driving I've ever seen guy literally ran me off the road I honk an he seen me he still kept merging in my lane an didn't even turn was no reason for it listed plate # MBY 1612 ...Hope y'all do something about it scared the hell out my kids .... just doesn't make any sense was no reason for it.....smdh....
The technicians at Premier are knowledgeable, courteous and professional.
They just replaced my system, gave me a fair price and treated me like family.
premieracandheat.com