Tessa Strickland

Review of Premier A.C

I wish that there was a way to rate the technician...

I wish that there was a way to rate the technician separately from the company/staff but alas there is not.

The technician would have a 5 star rating easily. Adam was great and explained everything that he did [in his 15 minute window that he was here].

The office staff on the other hand lied about having an $83 dollar service fee for them to come out and diagnose a problem with my AC. Considering that their website says they give "Free Estimates" and I specifically asked if there would be a service fee or a trip fee and was told that there would not be.

When I called to talk to the office staff I explained what I had been told over the phone I was yelled at by [Rosie] office staff and told that I was lying and that I had never asked about a trip fee.

I prefer to use local companies, but this encounter has made me wonder if a larger company that is held to a higher standard [like not yelling or lying to their customers] would be a better idea from now on.

AVOID THIS COMPANY AT ALL COSTS.