Called up Premier to have them do an annual checku...

Called up Premier to have them do an annual checkup and look into a potential issue with the unit. Willis was my technician and was an extremely knowledgeable and personable guy. He guessed my unit had a busted coil almost immediately after hooking his device up to the condenser, showed me how to identify signs of a leak on the coils, and then located the leak very quickly. He got me scheduled for a repair, but because it'd be over a week, his office instructed him to top up my Freon at no extra charge. I also learned something new from him today: hose down the condenser regularly to wash out any dirt and junk that builds up over time. It'll help your unit run better. I highly recommend their check-up service. It was extremely professional, detailed, and overall an excellent value.

The repair crew came out a week later to replace the evaporator. It was Good Friday and the office was closed. Pretty unfair of the office to make the crew work. The guys that did the work were nice, but unprepared for the job. They did not wear any safety gear except for boots and jeans, and weren't going to clean up the mess they made if I hadn't called them out on it. Working unsafely is never acceptable and is the reason the review has dropped to three stars. Unless they adopt a better safety culture, I wouldn't recommend Premier A/C to anyone for actual repair work.