Scott P.

Review of Precision Harley-Davidson Inc.

Updated Review Submitted Monday, March 21, 2016

Updated Review Submitted Monday, March 21, 2016
I received a nice letter from the front desk service representative, along with a software update cd disk, which did work. The follow up that this company has provided to remedy a poor situation has prompted me to upgrade my review. I am impressed with the thoroughness to correct a bad situation. I think the company was proactive in handling this situation and I hope they continue to provide excellent customer service.

I went from never wanting to return here to a state of mind that, yes, I probably will return to this dealership. They did an outstanding job to fix a mistake.

3 Star- Updated Review Submitted Friday, March 18, 2016
I received a call from one of the partners of the dealership around 8PM last night. He apologized for the experience that I had with his dealership. To have him reach out to me was the right move.

Hopefully, this has been a learning experience and maybe all members in the service department and every department, for that matter, will open the lines of communication. Communication is extremely important in any type of industry, and it's a very powerful tool. The choice of words is also very important, which is what prompted my onslaught on the social media platform in the first place.

I like to think that with technology evolving the way it is, it is extremely important how you conduct yourself, because there's so many outlets and the public is better informed now than they ever were before.

Thank you, Jim, for reaching out to me to resolve this matter.

1 Star- Review Submitted Monday, March 14, 2016.
Horrible service department! I called to see if they had the software update for the Harman Kardon stereo and spoke with Rob. He said they do and I asked if there was going to be a charge for it and he replied, no. As it should be. I was going to borrow the CD and do the update in the parking lot myself.

My buddy and I drove an hour to get here and it was a perfect day for a ride. Everything was perfect. Then I approached the service department and this girl at the front desk was skirting around the issue that now they wanted to charge me for a BURNED CD with a firmware update. You can download the software, but I have a Mac so it makes it more difficult. And I ride to Harley on occasion. It's fun.

What annoyed me the most, she kept trying to use the phrase, "sir, think about the big picture." Well, now I am thinking about the big picture and Customer Service is the Number 1 Rule. Also, WORD OF MOUTH ADVERTISING is the best form of advertising. So, anyone interested in a better service department experience, bigger showroom, a lot of people, but it doesn't feel cramped then go to Russ' Ocean State Harley-Davidson. The owner still greets everyone that walks in. They have a nice lounge area and it's only about 20 minutes from this POS.

This girl came out while I was working on the software update trying to justify her wanting to charge me a fee and I couldn't help but feel like I just wanted her to walk away. She overstayed her welcome.

This review is the "big picture" for that front desk girl at the service department. Do you understand where I'm coming from, Allen? She kept saying that to him, too. Ugh! Never again!

What's nice about this. Not only did she lose my business, but she lost my buddy's business too, who witnessed everything and it's absurdness. Over a burned CD with a downloaded software update. Come on! That's the big picture.