Pre-Opening Team at The Ritz Carlton - Bali Reviews

The Ritz calrton is the most luxurious hotel, good, the service is also friendly.

Great view toward the ocean, super nice room, very comfortable although I could use different type of pillows, friendly and helpful staff, love the activities offered around the hotel. They made me want to stay in the hotel all day. They also offer kids activities, including babysitting, which is great for family vacation! Definitely will come back here, hopefully soon

Nice and beautiful places to go out and your family have a wonderful time

Honestly this place is to leave a mark in my life in Bali because the place is very clean and the service is very excellent and more than excellent All the staff are smiling and wary and respectful from the reception until the farewell especially as Bali does not deserve more than 4 nights I was a barrier In hotels and jealousy to leave it to her sister and lose the amount paid and hated all Bali, either after the trade of this hotel is not temperament and the science lived the rest of the days in the hotel and did not Talat excelled the hotel, but about eating acceptable and I wish to develop and the general town The whole food is bad and the ability to eat at the hotel only

The service is very good, the room is big and comfortable, but the hotel lobby is not good, the facilities are average, not too much facilities to play, no special image location, breakfast is very ordinary, overall, in terms of Ritz Calton series, Can only be qualified, other hotels can choose the same price

Very beautiful property! Excellent customer service and a little slice of heaven in luxury! I recommend you stay here!

Best 5 hotel at nusa Dua Bali. Good location, Good view and many facilities to enjoy your body and soul. All staffs are very responsive and helpful. Thank you to Wessel and Arweed ( buggy staff ) for the special services. Please try their Indonesian traditional restaurant ( bejana). Everything is ok, will come back again for the next trip.

Massive hotel with great view. Did perfume workshop there and was so happy on the one I brought home

A very massive hotel complex that removes you from everythibg completely (if you're looking to just getaway in a resort)

Very good hospitality. Kids club is clean, comfortable, and has many activities that make children feel at home playing there. There are various kinds of activities that make guests not bored in the hotel (cocktail class, sushi class, & others). No loss paying club lounge (free meal, cocktails & wine)

Trully 5-star hotel. Amazing view, amazing atmosphere, amazing service, amazing staffs, amazing room! Will definitely come back! It's also great for wedding! They have amazing chapel towards the ocean!

Five star rated hotel with a direct private access ti the beach without waves, there is a chapel for married couples...luxury and the we were served with a lot of golf cars to go surrounding. Guest could have a private pool inside and privately enjoyable.

Luxury facilities, strategic location, private beach

It was a hotel where you can rest and enjoy yourself.

This is the beginning of our second annual stay at the Ritz Carlton! We enjoyed the people last year, and decided to return this year. Wonderful team!

Such friendly and helpful staff. View is incredible every part of the day and room was very spacious

Awesome place! They take great care of their customers and you won't feel like leaving the resort at all

The service and the staff is simply unbeatable! Very good Indonesian restaurant

The Hotel is very good and the rooms are excellent. The service from the staff is very high. The restaurants tend to be expensive but the food is very good.
The only disappointing part of the holiday is the very large construction site next door to the hotel where they are building a very large hotel complex. It would have been more professional to have been told about this. The private beech and outlook is excellent. The beech has very coarse sand, not smooth on your skin.
Very disappointing is the sea has lots of floating plastic bags. Not in keeping with a 5 star hotel beech.

Excellent staying experience, Spanish bar and grill restaurant by the sea are highly recommended

Great service, staff go above and beyond. Hotel is in a beautiful location.

The place is nice and the staff are very friendly and the view of the beach view is very good

Stunning and quiet beachfront location, gorgeous massive infinity pool and almost botanical gardens set the scene and drain you of any interest in leaving this true luxury haven with its elegant, palatial and huge all suite rooms and also well furnished big balconies with magnificent views.
The available wifi is strong and free
Breakfast vast and suitable for anyone who has any diet concern or not.
Super - friendly staff and superb services.
They will not only remember your name but also all your preferences making returning to this wonderful place the best choice u ever made.
Also special thanks to management particularly Nilesh Singh who always gives his personal assistance so nothing here will go amiss.

Nice hotel, private beach, good food. Just bring your wallet food here is around what you would pay on the UK

Very beautiful service is good, the hotel private beach is beautiful. There are so many guests in high season, and you have to wait in line for breakfast.

A tranquil place to stay with majestic cliff views. There's a chapel overlooking the open sea. The food was great. On top of everything I adore the breathtaking views.

Good resort with friendly staff. But Platinum benefits don t apply here. Bed sheets are not very clean.

Superb! Faultless rooms, facilities, food, drinks, location.... but above all the team, their attention to detail and service levels and their excellent disposition and personalising every moment of interaction makes this one of the most enjoyable of our many holiday experiences! Well done Karim and team!

They made me wait for 40 minutes for buggy car and also asked for tape and scissorss but never came..i already called 4 times and finally they said we didnt have it, we only had double tape...do you still want it?"...i really am so dissapointed with the service..i got married with my wife in ritz

Love love love. Loved so much I flew in twice in one year from the USA. The staff is incredible....INCREDIBLE!

A quiet and secluded getaway in Kuta. Rooms are spacious and quiet. Each bed room faces a nice big balcony with greenery. Navigation can be challenging for some when finding your way within the compound as there are various lifts to get you from one area to another.

Whether it is the landscape environment or service attitude is top!

Amazing customer service! Great rooms and grounds. Only downfalls would be the beach is very bad at low tide (almost disgusting), and the food/beverage could have a little more consistency.

Our room was extremely noisy with loud banging noises coming from above us every night that we stayed which. There was also the sound of running water going through the pipes which was quite loud. Security also came to our room and could hear the noise so it was well documented by the Ritz Carlton. I didn't expect this from Ritz Carlton as we have stayed at Ayana, Mulia and Anantara and we never had any problems like this.
The second day when we went to the pool we ordered some chicken. It took a long time and when the chicken arrived it was not cooked! Everyone knows uncooked chicken is very dangerous! They acknowledged the uncooked chicken and ended up giving us a refund and were very apologetic.
We didn't leave the resort much as we just wanted to relax - my wife and I both ended up getting very sick and we both think it was from the food.
I definitely can say the quality of food and variety of this resort is very low to average compared to the other places we have stayed (Ayana, Mulia & Anantara)

The most disappointing thing about all of this is that when I explained to the manager all of the above which was documented and said based on principal we do not believe we should be paying full price for our stay since we did not receive what we paid for - he said he understood where I was coming from any would speak to his superiors. He came back and said that they are happy to offer us 50% off 1 night of our stay and to pay for our medical bill (as we had to call a doctor to the resort to give my wife an injection for her food poisoning) We have been back home for a few days and I am yet to hear from the resort to compensate us for the bill as promised which I find quite slack.

I want to make one thing clear - its not about the money its about the principal and I found the resorts response quite insulting. In fact I almost feel robbed as we simply did not receive what we paid for and the resort is very much aware of this fact and acknowledged it themselves.

Asked to look at the pool and beach to see if we wanted to stay here or the St. Regis. Raman the head of leadership then escorted us to the beach and told us we were not allowed to come back on property. I asked why and he said were weren t staying there. I then explained that we were interested in staying but want to make sure it s up to our expectations. After having to argue for 5 minuets I simply asked to be brought back to the car park. The place looked beautiful and would have stayed there if it wasn t for his horrible customer service.

One of the best destination in bali to stay, ultra luxary resort

the pool guy "Leon" really amazing, love it how he really watched on what we need, excellent service from his heart!!