Our room was extremely noisy with loud banging noi...

Our room was extremely noisy with loud banging noises coming from above us every night that we stayed which. There was also the sound of running water going through the pipes which was quite loud. Security also came to our room and could hear the noise so it was well documented by the Ritz Carlton. I didn't expect this from Ritz Carlton as we have stayed at Ayana, Mulia and Anantara and we never had any problems like this.
The second day when we went to the pool we ordered some chicken. It took a long time and when the chicken arrived it was not cooked! Everyone knows uncooked chicken is very dangerous! They acknowledged the uncooked chicken and ended up giving us a refund and were very apologetic.
We didn't leave the resort much as we just wanted to relax - my wife and I both ended up getting very sick and we both think it was from the food.
I definitely can say the quality of food and variety of this resort is very low to average compared to the other places we have stayed (Ayana, Mulia & Anantara)

The most disappointing thing about all of this is that when I explained to the manager all of the above which was documented and said based on principal we do not believe we should be paying full price for our stay since we did not receive what we paid for - he said he understood where I was coming from any would speak to his superiors. He came back and said that they are happy to offer us 50% off 1 night of our stay and to pay for our medical bill (as we had to call a doctor to the resort to give my wife an injection for her food poisoning) We have been back home for a few days and I am yet to hear from the resort to compensate us for the bill as promised which I find quite slack.

I want to make one thing clear - its not about the money its about the principal and I found the resorts response quite insulting. In fact I almost feel robbed as we simply did not receive what we paid for and the resort is very much aware of this fact and acknowledged it themselves.