Praxis Doe-Het-Zelf Center B.V. Review

I have fake offers I the site to multiple notification, they just leave it !!!
This is misleading consumers.

Time ACM will intervene.

Please review your Klantservice department. I called on Saturday 1 hour after making an order. The guy said he will cancel it. I discover Monday it is being shipped to me. I send an email to the klant service. Then I receive multiple mails from different members of staff telling me different things.

Make 1 case file per customer complaint rather than letting different members of staff reply to the same complaint and make it clear what the process of receiving a refund is, as clearly it is not clear to the klantservics staff themselves.

several times to order the nemef safety lock (incl cylinder) online is not possible because it is nowhere to be found

2019 bought a sunscreen nothing but misery!
Reported another manko 4 weeks ago at branch Noordwijk.
It does not turn out it is easy for a sunscreen, I think.
Mrs. we come by! Nobody seen yet and already asked 2 times again
Be so done with it.

Failure to meet agreements, fail to deliver on time and reject blame on other departments. Don't take responsibility and leave customers out in the cold.
Customer service can do nothing more than hear your story, email you a report and wait days for you to call again.
If you as a consumer do not contact you yourself, you will stay at the bottom of the complaints pile.
Lousy organization.
Companies such as Gamma, Karwei or Hornbach generally DO understand how customer SERVICE should and think and DO contribute to a solution.
Praxis hides behind different departments and their retention of personal turnover.
Fiddlers.

Hierbij wil ik laten blijken dat ik erg teleurgesteld ben in het bedrijf Praxis.
Ik heb 2 deuren online besteld bij Praxis en vindt ze niet bij het bekijken niet de kwaliteit die ik in mijn huis wil plaatsen.
Ik neem contact op met Praxis dat de deuren weer retour opgehaald kunnen worden, want ze voldoen niet aan wat ik ervan had verwacht.
Zoals iedereen weet mag je internet aankopen, altijd en ook zonder reden binnen 2 weken retourneren. De klantenservice medewerker durft mij doodleuk te vertellen dat de deuren niet retour kunnen omdat de fabrikant van de deuren ze niet retour wil hebben doordat ze niet bewerkt zijn. Dit is echter niet het probleem van een consument maar dat van de Praxis. Dit hebben zij ook niet vermeld aan mij bij aankoop van de deuren.
Ten alle tijden ook al denkt een bedrijf als Praxis dat ze eigen regels kunnen maken is de consument beschermt om internet aankopen te retourneren.
Praxis klantenservice steekt zijn hoofd in het zand en geeft geen terug koppeling meer.
Hierbij ben ik genoodzaakt verdere stappen te moeten ondernemen, iets wat veel makkelijker opgelost kan worden door de firma Praxis.

Made very bad experiences with praxis.nl. Delivery not on time or no delivery at all. Customer service does not respond to calls or messages.

Very badly helped by the customer service of praxis.nl. Very rigid and not solution-oriented. That's why I took the loss and came up with a solution myself.

Customers who want to pay cash are refused and approached very intimidating by security. It concerns people in society who do not or do not have a debit card, they are excluded by Praxis. Oja the ATM is not cleaned after every payment. Customer service does not answer the phone. It is the largest praxis in Maastricht

Made several internet orders at Praxis and that has always gone very well. However, not this time. Praxis delivers only half of the order after a month. Inquiries show that the other half is no longer coming. Praxis promises to collect the items already delivered, but even after Praxis has now promised this three times, the posts are still there after three months and we now also receive collection costs for an order that has never been delivered. I will never order garden items from the Praxis again. What a nag.

Head office customer service is a real joke. They do nothing at all.

Have you seen one, then you have seen them all. Red-yellow or yellow-red. It is all one pot wet. Diversification is something they do not have on the shelves ...

Ordered a product online. Paid 70 in advance. After many phone calls about delivery, I received a completely different product 3 weeks later. Retail value of this
Product was 20 lower than what I paid for it. The customer service then does nothing at all. Emailing calls, no response to anything, outrageous Praxis. So think before you order something online.

I recommend Praxis that the website does not work in Google Chrome, you get the advice use Internet Explorer but .......

I have been trying to contact customer service for 2 weeks, but cannot be reached in any way. Under the heading Corona crisis and busyness ... A little company responds to this. I had ordered a high-pressure cleaner via the webshop, instead of sending it to our home address, it was sent to praxis Purmerend. There the package was refused and returned. Final position money away and therefore no high-pressure cleaner. It's that I can't click 0 stars, downright bad.