Posturite Ltd Reviews

Very very poor service indeed, website and online order receipt stated 4 working days lead time(and it still does), when it didn't arrive I called and was told it would be delivered mid week of the following week, (now 7 working days) when it didn't arrive again ,I called and was told that it was more likely to be 2 to 3 weeks! I explained that that was not acceptable and was then promised a call back. I didn't receive a call back, I did receive an email which stated that they were waiting for the castors that I had ordered and they didn't know when they would arrive. So again, I called back and suggested that they send me the chair with the original castors so they could then send me the correct soft floor castors when they arrived. I was then told I would need to wait another week for delivery. I again suggested that maybe given the misleading information that they should provide me with a next day courier service free of charge. After a few minutes on hold the assistant came back and said she couldn't guarantee next day as she didn't want to promise in case the stock didn't arrive. So sensing something wasn't quite right, I asked again to confirm when the next delivery was due and it changed to Friday and I wouldn't receive it until Thursday / Friday of the following week. At this point I asked for a refund as I had lost complete faith. This is most definitley the poorest customer service I have received from any company under the current Covid 19 situation. Most companies realise that now more than ever, customer service is important, and whilst I am more than happy to accept delays due to the challenges we all face, there is no excuse for poor service. To the directors of Posturite Ltd I say this, take care of your customers and they will take care of your business, ignore that at your peril.

Fantastic after sales service from Rob! I lost a small part of an ergonomic mouse which I couldn't be source in Australia. Rob responded very quickly to my email and had the new part in the post that day. It arrived well packed and with clear instructions on how to replace the part. I'm so happy to be up and running with my Penguin mouse. #awesometeam

The opploft standing desk has exceeded my expectations. Simple, sturdy and easy to use. I initially had an issue on the cable management extender. It was resolved by friendly and supportive staff.

This company doesn't deserve any stars, not even one. Their website looks nice and fancy but they are inefficient and irresponsible when dealing with customers. I bought a chair from them that, after a year and a half, had to be sent away for a repair; they claimed they organised a pick-up for me, but then in the last moment emailed to tell me the pick-up wasn't going to happen; it also turned out that they had forgotten to attach the required documents to the box they had sent me (the box itself was delivered late despite what we agreed - no explanations offered). It also turned out that the fault of the chair was described inaccurately in the sheet of instructions to be sent to the repairs team - that's after I had described the fault in detail in a series of emails. I have no idea why all this is happening and they were not able to give me any explanations. I wish I never bought anything from them and would advise people to choose a different company if they could - dealing with this one has brought me only frustration.

Response to Posturite's reply - Thank you for your reply. I wouldn't have felt so frustrated about this whole process, had it been the first time my case was handled inefficiently. When I first bought my chair from you and had to change the back rest, I experienced exactly the same problems. It looks like you haven't been able to improve your customer service despite the feedback I left you a year and a half ago. Also, I'd imagine it's worth informing the delivery company of customers' FULL address - I just had the delivery guy phoning me to tell me you hadn't provided him with my flat number, just my street number. Also, it is not enough to mention the weight of the box contents. I'd also think it's worth informing the delivery company that the box that you provided and they are about to collect is TOO BIG to be handled down stairs by one person! Since you haven't mentioned this to the delivery company, the delivery man couldn't collect my chair and requested from his company to send two men. So again, I'm stuck waiting for the delivery men to come back, hopefully later today. And it's of course not the delivery company's fault - I have already warned your colleague who packed the chair for me that this could happen but my warning seems to have been ignored. These are very simple things that, I'd would have imagined, a company of your size and reputation should be able to anticipate. So far, my experience shows that this hasn't been possible - you need to seriously rethink why you service is so inefficient.

Fantastic experience and products. I received the wrong product initially but the guidance and support I received to correct this was exceptional - very impressed with the customer service! Thank you!

Avoid. really poor. bought an expensive but defective product - which literally broke in half. It happens. I sent them photos and asked for replacement. No response, no acknowledgement. Totally within my rights under the UN consumer act to be given full refund - but as they are not responding, either I forget about it and throw the money away, or I have to take them to county court. Which is a hussle. Avoid

Wrong delivery details and lack of communication. Took multiple emails to correct mistakes in delivery address. In the end office supplies were delivered to the wrong location, and left packed in boxes. After further inquiring, I've learned that a separate appointment should have been scheduled for someone to come setup the equipment. Again none of this was communicated by Posturite beforehand. On the plus, the selection of equipment/supplies is good and when calling/meeting staff they are friendly and helpful.

Seriously disappointed, their chairs are manufactured using cheap materials with diabolical prices. A huge lack of customer support with the company banking on the rich buying stuff without reading reviews. I ended up having a much better experience with greater ergonimics buying from a direct chinese manufacturer instead. Would never recommend ever!

Posturite are the UK leader in ergonomic equipment and poducts to aid in posture.

Have had great experiences with ordering through Posturite. Have purchased their Evacuation Chairs and they always deliver on time, very professional and helpful team.