Very very poor service indeed, website and online ...

Very very poor service indeed, website and online order receipt stated 4 working days lead time(and it still does), when it didn't arrive I called and was told it would be delivered mid week of the following week, (now 7 working days) when it didn't arrive again ,I called and was told that it was more likely to be 2 to 3 weeks! I explained that that was not acceptable and was then promised a call back. I didn't receive a call back, I did receive an email which stated that they were waiting for the castors that I had ordered and they didn't know when they would arrive. So again, I called back and suggested that they send me the chair with the original castors so they could then send me the correct soft floor castors when they arrived. I was then told I would need to wait another week for delivery. I again suggested that maybe given the misleading information that they should provide me with a next day courier service free of charge. After a few minutes on hold the assistant came back and said she couldn't guarantee next day as she didn't want to promise in case the stock didn't arrive. So sensing something wasn't quite right, I asked again to confirm when the next delivery was due and it changed to Friday and I wouldn't receive it until Thursday / Friday of the following week. At this point I asked for a refund as I had lost complete faith. This is most definitley the poorest customer service I have received from any company under the current Covid 19 situation. Most companies realise that now more than ever, customer service is important, and whilst I am more than happy to accept delays due to the challenges we all face, there is no excuse for poor service. To the directors of Posturite Ltd I say this, take care of your customers and they will take care of your business, ignore that at your peril.