Portland Marriott Downtown Waterfront

Portland Marriott Downtown Waterfront Review

Reviews 1224
4.4
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E
3 years ago

Only stayed one night but was very happy with the ...

Only stayed one night but was very happy with the venue, service and amenities. Jose in the M Club is friendly and welcoming.
The hotel's proximity to downtown and the riverfront makes it very convenient. My room also had a great view of the mountain.

T
3 years ago

The bad: Said the room had a view of the river and...

The bad: Said the room had a view of the river and didn't, wasn't offered free wifi and didnt even have coffee in our room. The good: the room was really nice, the vallet staff was really friendly and helpful, the room was very clean, quiet and did have a decent view of the new construction across the street as well as some of the city. Close to a few restaurants that offered take out that you can walk to with ease. Over all: great stay but could have used a little more hospitality for the price.

S
3 years ago

Fantastic Portland Location!

Fantastic Portland Location!

I have stayed at this location numerous times for work and there is a good reason for my returning to this property again and again. The staff is warm a gracious and the location is easy to get anywhere in the Portland area quickly and not having to hassle with traffic. All of the top restaurants are within walking distance and the concierge can get a table anywhere. From time to time there are events in the waterfront park next to the hotel so if you need a good nights sleep ask for a room with a view of the city and not the water. Otherwise ALWAYS book a room with a view of the Willamette River! It is worth it! Club level is worth the investment on the week nights otherwise just head to one of the local tap rooms for happy hour. The McCormick's that is walking distance never disappoints for dinner.

M
3 years ago

Didn't stay here but attended a conference here. T...

Didn't stay here but attended a conference here. The staff was very attentive, and the food that they served at the luncheons was very good. also the snacks including the cookies during breaks were up high quality. I would recommend organizations that are considering this hotel for conventions or meetings, to seriously give them a look. They do a good job.

P
3 years ago

Room and service was great. Ordered room service a...

Room and service was great. Ordered room service and it was delivered promptly and was correct and very good, they even included Tabasco without my asking. The hotel was very clean. I was able to park for less than half the price at the crown plaza and use the sky bridges to get to the hotel.

B
3 years ago

I was a guest during a business trip and had a gre...

I was a guest during a business trip and had a great stay. The staff was very helpful and the rooms clean. I recommend checking out the extensive (but very over priced) whiskey list at restaurant next to the lobby.

M
3 years ago

We did not get to enjoy the full experience of thi...

We did not get to enjoy the full experience of this hotel. Due to a medical emergency we had to leave the hotel 5 hours into our stay and got very little use out of a very expensive room (Executive Suite for our anniversary.)

After going away frustrated that we would not be able to enjoy the room we have now been pleasantly surprised. My wife was informed that the room will be made available to us this weekend with all the perks plus some. The room is wonderful but nothing beats the Great customer service!

S
3 years ago

The location was good and the room was clean but t...

The location was good and the room was clean but the restroom in the hotel room was not sound proof at all. There was no fan I could use and the door was almost transparent with a gap that can be see through from outside. I definitely won't stay there again.

P
3 years ago

Newly renovated clean room that is tastefully deco...

Newly renovated clean room that is tastefully decorated. Very comfortable King size bed. Large TV with HD channels including HBO. Friendly and professional staff. Good food in the bistro. Overall pleasant stay.

R
3 years ago

Hotel is conveniently located to bus lines and qui...

Hotel is conveniently located to bus lines and quick-service restaurants. Front desk staff have been friendly, efficient and quick to sneer questions to a PDX newbie. Room is well sized with comfortable bed, good-sized flatscreen TV, and a sitter with good heat and pressure. Outside can be a bit noisy with vehicle and boat traffic, but it quiet down after hours.

S
3 years ago

Was attending a conference. Nice amenities and clo...

Was attending a conference. Nice amenities and close to the river but some of the conference rooms were pretty bizarrely configured. Also most of the space is below ground so you feel a little bit submerged below ground. No natural light down there of course.

C
3 years ago

I normally try to stay in Marriott's whenever I tr...

I normally try to stay in Marriott's whenever I travel for work and usually really enjoy my stay. This particular time, I tried to change my arrival date online to be one day later and for some reason, be it my error or a technical issue, the change never appreared in their system. When I did show up, my reservation bad been cancelled and I was charged a cancellation fee. I asked to still be booked in for my stay and was accommodated. The cancellation fee would seem reasonable to me if I had simply not showed up, but I figured when I explained the situation, all would be clarified and the fee would be waived. It was not - I was told I needed to call Marriott as there was nothing the hotel could do and that the cancellatoon policy was strict. When I called Marriott, I was referr d back to the manager of this location as there was nothing the call center could do. When I spoke to the manager, I was told I'd have to talk to accounting because there was nothing she could do (she did offer me lounge access which I let them know held no value for me). I thanked her and am now waiting to hear from accounting. It seems illogical to me that Marriott would throw thousands (if not tens of thousands) of dollars a year in future revenues to recoup a cancellation fee for a guest that didn't actually cancel. The Marriott mission is to enhance the lives of their customers, but this experience has been quite the opposite and is making me consider switching to Hilton for any future travel.

R
3 years ago

I'm sorry but your rooms are nice but custom servi...

I'm sorry but your rooms are nice but custom service and information about room rates suck. I seen $129.00 rate a day, get my bill any second day is $209.00 if I would've been informed about this I would've never stayed that second night. Upon arrival I called ahead and ordered extra towels for the kids! You think they where there? No they were not. Also thought I was reserving a room with 2 beds because we have children I'm giving a king! Ok no problem with that, so I call the front desk and inform them that I need a roll out bed since we needed another bed. You think it was in my room upon retuning? No it was not.

I call the front desk this morning and speak with a lead Dan Bono and he kept making me repeat myself over and over and over and he still kept getting the information wrong. Then gets an attitude when I asked for his name, like I'm wrong for something. At this point i will not be staying at this location again.

A
3 years ago

Ballroom event for more than 1000 people - Food/sn...

Ballroom event for more than 1000 people - Food/snacks was very good, tasty and simple variety of hot and cold snacks for both American and non- American palettes. Banquet chefs and staff friendly. Four stars as not enough chairs/seating in the ballroom and limited parking at the hotel. Convenient location.

D
3 years ago

The Marriott is a very nice hotel. The building is...

The Marriott is a very nice hotel. The building is clean and well maintained. The staff are friendly and accommodating. The hotel is located close to down town, it's about a 15-20 minute walk to the heart of downtown Portland. Overall, I would recommend this hotel to friends.

K
3 years ago

The location is perfect, I was around lots of thin...

The location is perfect, I was around lots of things to do, I was in downtown Portland. Quick walk to the beautiful waterfront park. Rooms were nice, hotel was nice. I just wish we came a different time the hotel was very busy between the doggy dash event and a large Indian wedding. Other then that great hotel and great service

J
3 years ago

great staff! Airline I was on missed loading my l...

great staff! Airline I was on missed loading my luggage and the Marriott staff made it as least stressful as possible by providing needed toiletries and ideas on where to go to get clothes and other items. BRAVO!

A
3 years ago

Went for a conference. Did not stay in the rooms. ...

Went for a conference. Did not stay in the rooms. The conference was good. The meeting rooms were very clean and a good amount of space for the many attendees. The choices of snacks were ok - lots of pastries and croissants, but also yogurt and fruit. Coffee and juice and water available also. Clean and well kept bathrooms. Would definitely recommend as a conference venue.

J
3 years ago

Well. Call after call, from local numbers, used to...

Well. Call after call, from local numbers, used to deceive me, offering me Marriott rewards. Dying of cancer. Do not call registry. I would rather spend these minutes with my family. Don't sell my info. Marriott says, "Nothing we can do."

Z
3 years ago

I love this hotel really good service and the beds...

I love this hotel really good service and the beds are really comfortable The View was amazing we weren't at 11 to floor and we were in front of the bridge. The room that we had was really modern which is how I like it the housekeeper where excellent they were Hispanic and they were very wonderful I hope they can get a raise.

J
3 years ago

View of the river, nice rooms, and ample conventio...

View of the river, nice rooms, and ample convention meeting space. Rooms are modern with rustic accents. Plenty of space, desk area for working. Utilized in room dining and it was excellent. My only complaint is the multitude of elevators are extremely slow during a conference that they are almost unusable and complex system of stairs and escalators may be difficult to manage for some. I would stay here again.

N
3 years ago

Great staff. Super friendly. Good new facilities. ...

Great staff. Super friendly. Good new facilities. Nice updated tech in the rooms. Only negative is that the bathroom door is barn door style which means no complete privacy. Nice area on the river and park. Would stay here again.

H
3 years ago

Pretty nice hotel. Valet parking only and in down...

Pretty nice hotel. Valet parking only and in downtown. Close to food, shopping and convenience stores.

Room was nice. My issues were the ice machine did not work on the floor and the shower bottles (no small bottles, large attached in shower bottles) were not full. The body wash was completely empty.

WiFi worked well.

D
3 years ago

The staff has been super friendly and accommodatin...

The staff has been super friendly and accommodating. The rooms are beautiful and very clean as is the rest of the hotel. While the staff of the restaurant downstairs was very friendly, the food left a lot to be desired. The $42 per night parking fee is the only other ding I'd give this hotel. I know it's downtown, etc one could park in the lot right behind the hotel for $19 per day. But still an enjoyable stay!

Portland Marriott Downtown Waterfront

Portland Marriott Downtown Waterfront

4.4