Pleasanton Hilton at the Club

Pleasanton Hilton at the Club Reviews

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4.3
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Nice hotel with a pool and jacuzzi. There is also ...

Nice hotel with a pool and jacuzzi. There is also a restaurant inside with a great selection of food for either breakfast, lunch and dinner. The kitchen stays open until about 11. Also free parking and the hotel partners with club sport next door which is a state of the art fitness center that I highly recommend. Overall a great hotel to stay at for a relaxing vacation or weekend getaway. Pleasanton is a nice area as well so enjoy.

The hotel is nice but they are sticklers on provid...

The hotel is nice but they are sticklers on providing complimentary water bottles in the rooms. I didn't get any upon checking in and they would only give me one when I asked at the front desk. This is very annoying, especially if you are a healthy person and drink lots of water. I stay at competitor brands and they always provide more water if requested at no charge.

I accidentally left a personal item in my room. I ...

I accidentally left a personal item in my room. I spoke with housekeeping facilities to have my item shipped back to my home address. I used a specific personal card to provide my personal item (sunglasses) back to my residence. Since I had not used my personal CC for any other purchases within a 5 day time frame, it was obvious where the fraudulent charges came from.

Do not stay in this hotel unless your want your personal information stolen and sold to others to make fraudulent charges on your behalf.

Nicest hotel in the area, the staff are very frien...

Nicest hotel in the area, the staff are very friendly and helpful. The room was clean, we had a ground floor room which included a lovely patio for us to sit on! The only downside was that the duvet had a hole in it which resulted in feathers everywhere, we rang the careline to get a new one which we were told we would but it never arrived. Another problem was that the water was shut off for a few hours which made using the toilet, shower or sink extremely difficult. Other than that we enjoyed our stay and would stay again!

This is not the first time I have stayed here. Th...

This is not the first time I have stayed here. This hotel is attached to Clubsport Pleasanton which is the main draw. The rooms are fine but they are not soundproof. You can hear people have a phone conversation, have sex and you can only imagine if they are partying after a wedding. I don't know how anyone sleeps with someone next to them. Also, the website states that you have all these amenities but they are through the Clubsport. Some are an additional $30 charge each time you use it.

Located at the junction of the 580 and 680 this ho...

Located at the junction of the 580 and 680 this hotel is the traveling salesperson's dream. Nice rooms great service and great community bar to meet people from all over the world. Friendly, nice.

Traffic is horrible getting there from the south b...

Traffic is horrible getting there from the south bay but the location is nice with many restaurants nearby. The rooms were top notch, what you would expect from a hotel. They tend to reuse their signs so you will notice wear and tear. The gym is the best part. It is HUGE. you will definitely get lost, it has everything you need from free weights to crossfit, even tennis courts, basketball courts, and racquet ball courts. Service is great if you need it. Didn't need much of it besides asking where things are. Great place.

It's a very nice Hotel. A little pricy and they do...

It's a very nice Hotel. A little pricy and they don't provide a free breakfast like every other hotel I've ever been to, but they have a state of the art fitness center next to the hotel.

This hotel was kinda just middle of the road. I've...

This hotel was kinda just middle of the road. I've paid the same for better. It was clean and nice enough, but the walls seemed unusually thin (particularly by the door) the WiFi was uunnecessarily complicated to connect to (we had to subscribe to some hotel email list in order to get "free" access), and the air conditioner did not cool the room because rather than being directed towards the actual room it shot the air across the near wall. Everything else was pleasant enough though I suppose.

The location was very central to a lot of shopping...

The location was very central to a lot of shopping which was helpful since we were staying for a wedding. We did run into an issue trying to get an extended check out. After multiple phone calls we were out of luck with a manager telling us they would call back once they heard back from the house cleaning manager. We we're not asking for anything more than the website had stated; pay up to 50% of your room. Left in limbo we were forced to cancel the additional plans we were trying to make and to make it worse, the manager never called back to let us know a final status. It would have been helpful for the staff to be aware that their website does not state the regulations they were telling us on the phone. This disconnect between the hotel and theird website will keep me from booking with Hilton/DoubleTree in the future since I felt there really was nothing done for me but a quick "yeah, we'll call you back" to get rid of me.

Great

A great jumping off point for a wedding in the Eas...

A great jumping off point for a wedding in the East Bay. Hotel is average, rooms are kind of dated (hello popcorn ceiling). Hotel staff is friendly. Lots of convenient parking and close to BART and highways.

Always stay at this place when I'm in Dublin. The ...

Always stay at this place when I'm in Dublin. The bar and restaurant downstairs is a go to for me and my coworkers!

The mahi mahi is amazing and is constantly on my list of meals I eat. The steaks are good as well.

Favorite appetizer is the potato skins as they are always very tasty!

You also get access to a real gym next door that you can enter through the hotel.

I have been a Hilton honor member for many years a...

I have been a Hilton honor member for many years and never have had the worst experience with management. I flew for the last Raiders home game in Oakland. I had was able to get an earlier flight Back home so I requested to check out early and was informed that it will be a $50 early departure fee by Jessica. Another agent informed me the fee will be waived based on availability and to check the next day. I checked to next day and was informed the fee will be applied. I was given conflicting information by 2 different people at the same location on the same day. I then spoke with the manager Taryn Holley and she agreed it would be $50. I have had a reservation switched at this location without any issues or penalties in the past. I have stayed with Hilton many times and were able to have an early departure with out being penalized. The lack of inconsistency with the accommodations at this Hilton property is very disappointing. The staff appeared to not give a dam about me as a customer

I've stayed here twice. Great staff! Clean and com...

I've stayed here twice. Great staff! Clean and comfortable rooms. Wonderful gym/club attached. Helpful shuttle service. Not much within walking distance. Must drive or take the shuttle to get to good dinner options.

Update: I stayed here again now three times in two years. It was such a wonderful stay that I m updating my already positive review to 5 stars. I will absolutely stay there again. The digital key and self check-in/out through the Hilton app is wonderful. My room was clean and comfortable. The staff members are fantastic. The gym is world-class.

This was a very nice, comfortable hotel. I enjoyed...

This was a very nice, comfortable hotel. I enjoyed the service and the atmosphere. I spent some time relaxing outside and it was very nice. There was a mistaken charge on my folio, but it had already been credited without my needing to address it. I'll be coming back next time I'm in town.

Not a bad place. Food is great, employees are frie...

Not a bad place. Food is great, employees are friendly, rooms are clean and somewhat modern, nice bathroom, pretty common areas. Hate that it's right by the highway so it's kind of loud, but also love that it's by the highway because it's convenient. Nice views.

Doubletree by Hilton pleasanton had a very conveni...

Doubletree by Hilton pleasanton had a very convenient location next to the 580/680 interchange. The rooms were very nice. The beds were so soft and comfortable and the rooms were very nice. The staff was way cool. I truely enjoyed my stay there. Would totally recommended staying here if your in the area.

The staff is really friendly. Rooms are large and ...

The staff is really friendly. Rooms are large and clean. The club sports that is free to the guests is awesome! However, if you don't have a car, the location of the hotel is less desirable. Even tho they have a free shuttle that can take you around, they only have one shuttle. I have to spend about $30 a day to lyft or uber around when the shuttle is not available.

Amazing, gorgeous property. Clean spacious rooms. ...

Amazing, gorgeous property. Clean spacious rooms. Excellent housekeeping staff. Semi rude front desk staff but evenin everything else makes up for it, and they couldn've just had bad days.

Great service

Great service

Conference rooms need better chairs

If you're looking for an affordable, cushiony stay...

If you're looking for an affordable, cushiony stay outside of San Francisco, this is your place. It's near a business complex but only a couple minutes off of a couple main freeways. Shopping and dining nearby. Greatest perk? The gym was incredible! The pictures you see are what you get cinema cardio, rock climbing, weight lifting and all free with your stay.

Flat screen HD TV, great service.

Cons:
- They allow pets for a fee and we had a noisy dog on our floor
- Slight mold issue in our room around tub fixtures
- Really noisy air conditioning unit in our room.

Overall a great value

Pleasanton Hilton at the Club

Pleasanton Hilton at the Club

4.3