The location was very central to a lot of shopping...

The location was very central to a lot of shopping which was helpful since we were staying for a wedding. We did run into an issue trying to get an extended check out. After multiple phone calls we were out of luck with a manager telling us they would call back once they heard back from the house cleaning manager. We we're not asking for anything more than the website had stated; pay up to 50% of your room. Left in limbo we were forced to cancel the additional plans we were trying to make and to make it worse, the manager never called back to let us know a final status. It would have been helpful for the staff to be aware that their website does not state the regulations they were telling us on the phone. This disconnect between the hotel and theird website will keep me from booking with Hilton/DoubleTree in the future since I felt there really was nothing done for me but a quick "yeah, we'll call you back" to get rid of me.