I have been a Hilton honor member for many years a...

I have been a Hilton honor member for many years and never have had the worst experience with management. I flew for the last Raiders home game in Oakland. I had was able to get an earlier flight Back home so I requested to check out early and was informed that it will be a $50 early departure fee by Jessica. Another agent informed me the fee will be waived based on availability and to check the next day. I checked to next day and was informed the fee will be applied. I was given conflicting information by 2 different people at the same location on the same day. I then spoke with the manager Taryn Holley and she agreed it would be $50. I have had a reservation switched at this location without any issues or penalties in the past. I have stayed with Hilton many times and were able to have an early departure with out being penalized. The lack of inconsistency with the accommodations at this Hilton property is very disappointing. The staff appeared to not give a dam about me as a customer