Plaza Auto Mall Review

I want to share my experience at Plaza Honda. I met a very professional kind and friendly business lady name Elen Song sales associate and a great finance manager name Dwayne M.A. Markland. If you want a great deal and a beautiful vehicle this is the place to go. 2722 Nostrand Ave Brooklyn, N Y 11210

Great service.....
Thank you, for helping me get the perfect car under my budget. 5 stars

The person who helped me was very nice, keep him around

alreadyake a review, I have this place, _ 6 start, why is google bringing it again?

Just want to thank Plaza Auto Mall for providing me a great car on my affordable budget. The condition of the vehicle is simply great, and it's running pretty smoothly. Extremely pleased!!

the best deal of the year with my new 2019 Honda sport civic edition. I got the monthly payment that I wanted on my lease on my brand new Honda. I am excited about my new car. He made my dreams come through today. Thank you Johnny Lee!

Best place to get my Honda oil changed they are so helpful here I love it here they really have great customer service and check out for the customers needs

Bad service , After waiting more than hour to meet someone and 30 minutes more to get the price of the car,
There was hidden fee about $4000 plus tax

I had a great experience with Angie. She was very thorough and covered everything and answered every question I had. It was a smooth transaction. I would highly recommend her. I have had two previous horrid occasions at other dealers so she was in absolute doll.

Excellent customer service from Jennifer. Long wait for an oil change, complimentary multisystem check and system upgrade. Had 12::45 appt and pulled out at around 4:15. Bring a book .

Saw all the negative reviews but decided to give it a shot anyway. As expected, my experience was not good. Spoke to Trisha Barry on the phone to confirm an appointment to see a specific CRV that was on the lot. Coming from south NJ it took me approx 2 hours to get to Brooklyn. I asked Trisha that if the car so happens to be sold before the 5pm appointment please let me know so i don't drive all the way to Brooklyn. I get to the dealership at 5pm and I am told that Trisha is here but someone else will be helping me. I wait about 5 minutes and I am introduced to another saleswoman who tells me that the CRV I came to see was sold earlier in the day at 12pm but there are several other cars on the lot. Typical dealership crap to get you in the doors. So let this be a lesson to anyone else looking to give the dealership a gamble. Don't waste your time. I have several Honda cars and have done business with several Honda dealerships in the Tri State area. Plaza Honda is definitely a typical Honda mill shop. In my personal opinion, if you are in the market for a new or used Honda check out Honda of Freehold or Hamilton Honda. Both dealerships have lifetime free oil changes and lifetime free car washes if you get a car from them, unfortunately they didn't have the specific CRV I'm in the market for other wise I would have stuck with them. So once again Im sure there are those few people who have done business with Plaza and it has gone well but do your homework and see how many negative reviews they have. The negative far outweighs the positive reviews.

God bless and happy car searching..

I felt like Angie really wanted to help me be happy and it was mission accomplished. I got the car I've always wanted and Plaza worked with me to make sure it was accomplished. I was able to drive in away in a 2019 highlander. Thanks Plaza !!!

Luis was so awesome! I left Atlantic Toyota with a 2019 Camry SE and I could not be any happier ! He explained to me in detail everything about the car and it's benefits! My mother spoke Spanish so explaining everything to her was a plus! I appreciate Luis very much for helping us out ! Highly recommend looking for him!

Scheduled an available service appt about an hour prior via their website, for oil change/inspections, was done in about an hour which was pretty fast. Very satisfied with their service.

Glad to say that they sent the car as scheduled. There were no scratches on the cars when it arrived. Also, the delivery boy was very polite to us. I would love to recommend them to my contacts as well.

this place is horrible! Purchased a car there and never going back! they are all in for just the sale. the service department sucks and no one seems to know anything. Spent more than an hour before i can speak to someone and she didn't even have an answer for me. Wish i could give 0 stars.

One of my car's parts expired, and I couldn't find it in any of the shops. I found your website on the internet while searching for second-hand cars. The selection of cars here is just amazing, I was quickly able to find the best one according to my preference. Glad to shop from here.

After a very disappointing experience with one of the car dealers online, finally, I was able to buy a perfect second-hand car from Plaza Auto Mall under my budget with great ease. It was a stress-free experience and I was even pleased with the customer support service as well.

Kia plaza mall is The worst place ever. Worst customer service in the entire world angry and mad people one by one. They said on the phone I don't need to make a appointment. I took of from work drove 45 mins, I arrive there and this angry person told me I can come back next week. Rather give up your car then going there

Ron was great! Person of his word and made the process as easy as possible. Despite inadvertently giving him a hard time as it was my first time leasing a car over the internet, he stayed cool and made me feel comfortable about the process.

Slow service, the car was taken there to replace two rims and two tires, I did not get my vehicle back until Wednesday.

Really good experience, I have already recommended Plaza Auto to some of my friends.

I went in to look at a used car but it wound up being more expensive then leasing a new one. Will worked with me and helped me get in the car I really wanted and I couldn't be happier.

Service was great. Came in on my lunch break, test drove a car, and picked it up that afternoon. Service was fast. Everyone was explained to me before my purchase. Highly recommend.

The staff at Plaza Auto Mall make buying a car so enjoyable. Logan was very knowledgeable of the different models and was able to help me decide the best fit for my family's needs.

We have purchased 3 views from Plaza Auto Mall in the past year. Every time we have had outstanding customer service and excellent vehicles. We always use Ellen. She always finds exactly what we are looking for new and used.

I'm given a 5 star service omg my salesperson Dexter Thomas did a outstanding job I'm so happy with my new car

I went in to Plaza and from the door I was treated with respect and Mr Bonforti sold me my car and I came back the next day with my wife and Mr Bonforti sold us our second car so I recommend Plaza Auto and please request Mr Bonforti five star service.

Scott and Nadav were great to work with in purchasing my car they went beyond my expectations and treated me like family. Made purchasing my car simple and easy. Highly recommend!

This was the second time I did business with Michael Dakir from Plaza Hyundai. I believe he was very professional and made my wife and I feel right at home. He educated us on the process as we made our decisions, and therefore made it easier for us to close on the vehicle we liked. I would recommend Michael D, and Plaza Hyundai to my family and friends.

DO NOT go to this location. Service is terrible horrible and the manager Michael is rude, disrespectful and a racist. I made an appointment then when I got there they told me no I didn't have one. Waited for a bit then the manager Michael said I pulled the phone call you did have an appointment but was for 930 it's now 1030 make another appointment. Am done with Honda and plaza auto mall finish finished

I have a motor garage and needed the vehicle parts urgently to repair my customer's car. I couldn't find those parts anywhere near me. So, I ordered them from Plaza Auto Mall. The parts were excellent, and they were delivered on time. Great services; will come back for more.

They out did themselves as Michelle, ( with 2 L"S) told me that they work harder than anyone else to get the customer what they want...the salesman was good and very helpful and Ivy was crazy on point with hers....they get 6 stars for the service....many thanks for your help

Such a trash dealership. Spoke to Phil Esposito who was rude and told me I had "no right" to complain despite everyone in the dealership saying they'd help but then never come back. Called my friend and I lazy for not going to another state to return my vehicle, and was an overall doucheface. Honestly this is probably the worst dealership I ever went to.

I want to thank the staff at plaza auto mall for assisting me in getting my new car. I am very pleased with the services provided to me. My specials thanks to Christopher Rodriguez, you are professionalism made process a easy one. It was great making business with Hyundai, once again. Drive on!

I got my first car from Plaza Auto Mall, and I am very much satisfied with my purchase. Their staff was very helpful during the buying process. I would surely recommend their dealership to everyone. Excellent service!

If you make an appointment be prepared that you will not be meeting with the person you spoke to on the phone. Appointments aren't necessary. Only go if you have found the car you like on his website. Even though I had a miserable experience I think if someone was selling a vehicle or buying a regular car they could do well.

Part department very rude and didn't want to talk with you

I visited Plaza for an oil change and tire rotation. The very next day, both of my rear tires were low and I had to get air in them. The last time I visited Plaza for an oil change and tire rotation, my tires were not rotated at all.

We enjoy doing business with Plaza Auto Mall. We are always treated with great respect. Plaza Auto Mall has excellent customer service. We wouldn't do business anywhere else.

What a bunch of lying, cheating, dishonest scumbags! My husband and I want to lease a Honda Civic. We each called, separately, for a quote over the phone. My husband spoke to Amira; I spoke with Myra. We both made it very clear that we want the final price over the phone, since my husband would have to take off from work to go down to the dealership and he wouldn't have time to haggle when he gets there. Both salespeople informed us that we can have the Civic for $125 a month with zero down and around $1400 in closing fees (tax upfront, bank, DMV fees) and NO ADDITIONAL CHARGES. We asked several times if there would be ANY kind of additional costs; we were assured that there wouldn't. My husband drove down there - it took him an hour just to get there with traffic - and was handed a document that listed charges totaling about $2200 in closing fees, NOT INCLUDING TAX as originally requested. The tax was to be rolled into the monthly payment, which would now be $136.05. Basically, they were adding on a thousand dollars in total to the price quoted! When my husband protested, the person he was dealing with, Malik Anwar, went to consult the manager and then came back to tell him that they cannot honor the original price. Not only did these people waste several hours of my husband's precious time, but they also cost us a great deal on another vehicle. We had an amazing offer on a different, fully loaded car from a reputable dealer whose services we previously used and were perfectly satisfied with. We rejected that offer in favor of the Civic from Plaza Auto. Now that deal is no longer available. So if you are considering leasing/buying from Plaza Auto because of a great quote that a salesperson gave you, save yourself the time and aggravation and look elsewhere, because you can be certain that regardless of the assurances they give you, you will not end up paying the amount you were quoted at Plaza Auto.

A technician inspected my car before I took it home. The buying process was stress-free and simple, completed in just an hour. Perfect place in NY to buy cars....

I got a pre-owned car from Plaza Auto Mall. Their sales team help me to find the best car for me. Everyone was so supportive and not pushy. I would surely recommend their dealership to others!

I needed my 2016 MDX serviced on 10/29. I called Valley Stream Acura and they wanted 59 bucks for an oil change. Called Acura of Brooklyn and scheduled an appointment. I met with Stephaina and she was amazing! I left the location and plan on returning. My experience with her was so good i walked to the sales room and leased a 2016 TLX for my son. Thank you so much Stephania for the experience and Rex for my son's lease.

For Honda Sales you must deal with Troy ( the best ever).

For Honda services issues you must speak to the most gentleman and helpful person ever ( Mr.Dominick)

I just bought a used Honda Accord Hybrid and was pleased by the service I received. The salesman, David Garcia, was extremely helpful, calm and friendly - with no arm-twisting or haggling. He was responsive to my concerns, short-cut any unnecessary steps, and got me the car I wanted. He guided me through all the paperwork and hurdles with patience and skill.

All I have to say about my experience with Plaza Mall is, I m impressed!! The few issues that arise during the buying formalities were rectified in no time. Very kind and professional folks, happy to recommend them!!

They made it convenient for us to test drive and buy. We tried several different brands and was more impressed with Neil than all the other salesman. No pressure sales.

My experience of purchasing was very smooth and the service was excellent. I would highly recommend your dealership to others who are looking to purchase an automobile. Thank you.

I had reserved a very similar car to the one I went to see, with a little more mileage and a lower price, reserved on Vroom. Me, figuring I'd save myself the two week wait, I see this car online. The exact same car Mazda Mazda3 Sedan Base White low miles. I call ahead and speak to Juan. He tells me that there are "no dealer fees", I tell him I just want to go in see the car and buy it cash, and see if we can negotiate a better price. Since the price I was paying in vroom was $17,000 this one was $17,200.
I look at the car, I'm being nice and say lets talk money. The saleswoman seemed nice enough at first. But then she starts adding all of these ridiculous fees to the price. It was like that episode of Seinfeld.
I explain that I already have a similar car reserved for $17000 on vroom.
Then she says that $17,211 is just what the dealership would have to sell it for to break even, and that she gets no commission at that price. So I agree to go up to $17,500. Then her story changes again. She says the car is reserved because someone is trying to finance it for $19,999. Then she shows me some other car on the lot for a similar price, it's not appealing to me since I like Mazdas. Then she says she'll call me in 2 days. Fat chance. I wouldn't give them my money even if they knocked $1,000 off of the price. What a horrible experience and a waste of my time. I can't wait until Carvana and Vroom make these awful dealerships a thing of the past.

I like modifying my car by myself, but this time I did not find the spare parts for it. So, as always, I bought them from Plaza Auto Mall. The parts were new and fine. The packing was good. Also, I got them at a very reasonable price. Recommended!!!

My family and I have traded with Plaza Auto Mall for years and we've always felt as if we were special. Our children also trade with Plaza Auto Mall. It's a family affair.

Sherika Johnson was amazing!!! She is the best sales person in the dealership!!! I will tell all my friends and family to buy a car from her!!

Ever since I purchased a refurbished car from this site, I am glad to say that it works perfectly, as if we just bought it from the showroom. I would have never thought of getting a second handed car at such reasonable cost. Also, their crew was very polite in explaining everything about the vehicle s features. Thank you!!!!!

In looking for a used car I found a great selection and got very quick response from sales folks when I asked but then didn't get in my way of checking things for myself. Ended up with what I consider a good deal on a good used CRV.

Plaza Auto Mall is a top notch dealership. Every part of my experience with them was top class and exceeded my expectations. Eric treated me as if I was his family and I appreciated it more than he will ever know.

Great and Friendly Service. Car buying process was quick and they used no bogus selling techniques. Thumbs Up!

I was happy with the personnel. Everyone was courteous. I liked that they offer to look at other dealers see if they could find more trucks.

Their clientele is overwhelming. The customer service isn't the greatest. They need to have a backup location or come up with a better way to service the customers.

This is our second times buying a car here. We ve always been pleased with experience. Our salesman Kevin Crespo makes everything a breeze! Thank You!

We were very pleased to have a business with the Carlos Ottley. He holds a professional attitude, has a respect for customers, and know exactly what customer wants. When we came to the automall we had our mind settled on the exact type and the price of the car. Fortunately, where was the car that we had in mind, although we thought that we should continue looking, because the price was little bit higher that we expected. In spite of our doubts, Carlos offer us a very good deal and after talking about the details we decided to buy this car. I also should notice that Carlos was very patient and gave us time to talk with our friend about the car, it was important for us. He also was straightforward about the deal and all the details. Thank you Carlos I love my car and hope it will serve me for a long time!

DOT NOT GO THERE! Spend your money elsewhere. So the story is I needed an oil change for my brand new Honda CRV. So I thought to myself what is a better place to go if not an authorized dealer?! So I went and got my first oil change at the Honda Plaza! My oil change was a few month ago at 3k miles. It took them forever to get my car out but whatever I didn't care. guess what now that is summer time the car is at 6K miles and the A/C is not working. Surprise!!! I swear it was working when I first got it! I do not know what they did to the car but the AC is no longer working. Just blowing air. Save yourself the hustle, do not go there!

picking up my new rav4 from plaza toyota was fast and easy.....phil esposito was amazing and made the whole process painless....

I went to this dealership to buy a 7 passenger Kia sorento. I evaluated different 7 passenger vehicles over the course of the last 3 months. I found the Kia Sorento to be the best fit for my family of 4 which includes a new born and on occasion my wife's 3 siblings. I met with a salesman from the dealership and told him the make and model I wanted and 3 items that were a must-1,Apple car play, 2 heated seats, and 3 ,third row seating. I asked the salesman to send me what cars he had in stock with specs. After 2 days of not hearing from him I reached out and found that he ordered a car for me and assured me it had all that I wanted. The next day I took a look at the car and moved on to business for 1.5 hrs for pricing then 1.5hrs for signing and tags. The salesman only showed me a couple of things with the car and off I went. He didn't show me all the features. Over a week later my wife was puzzled on how to open the third row. I tried to open the third row only to find a styrofoam cargo insert where the seats should be . I was told when I found this issue with my purchase there is only a 5 day return policy. I do not wish to return the vehicle. I only want what i was assured i had , "the third row seating". Please contact me to fix this issue. I did not get any help from your salesman today, only received an attitude from him as if he didn't know me. I feel disrespected,taken advantage of, and have had the 1st worst new car buying experience.

Car fixed and pretty quick and the car is still working great. Thank you Lord

They did a marvelous job as always I live far away from Plaza Toyota but I drive 1 1/2 hours because they could be trusted.

I had very specific features I was looking for in an SUV. I was also limited with my budget. Azam was able to find me a great leasing to finance deal with payments I could easily afford. He was attentive and really cared about us leaving happy. I'm so happy for my journey's ahead with my new RAV4 Le!!

We have been through 9 cars w Steve Shumel now, excellent salesman and great person.

Plaza Auto Mall the people and sales team bend over backwards. To make buying a car a great experience. Would recommend them to anyone

From the time I entered the showroom, I was acknowledged and a salesman was selected for me. It was Mr. Frank Mosca. Mr. Mosca has a very warm personality. Not a "let's get down to business'' attitude. This went a long way in making me feel comfortable. He wasn't hurried. He just casually talked and asked questions. He showed me cars and took me for a test drive. I wasn't completely sure and he let me know that he was in no hurry, that I should take my time because his big concern was that I be completely satisfied.
That made me feel much more relaxed because I wasn't absolutely sure of what I wanted.
I explained my financial concerns as well as my physical needs as I carry a walker and cane wherever I go. Mr Mosca worked up numbers and went back and forth between his manager and myself. He really worked hard to get me what I wanted at a price I could live with.
As much time passed, he went out personally to buy me something to eat and drink.
For my part, I felt that he was working on my behalf rather than Hyundai's.
At the end of the day, I walked out completely satisfied with a brand new car. And, to top everything off, Mr Mosca drove my other car to my home so I wouldn't have to come back the next day for it.
One could not ask for a more thoughtful, patient, concerned person to conduct business with.

It used to be a number 1 place for a new car. The sales representative will lie and yes you to death to say let's do it. Once you sit down to get the full details a lot will change. Be very cautious to what you agree with the sales representative and sign. I never thought this place will end up a bait and switch establishment.

They tried to charge more than we were agreed. We correct that after sometimes. Than they told me car is sold as we were making a deal than they would get me same car next week. I would never trust them.
I wish amazon sells cars!

The worst service I have ever received anywhere. They wanted to force me to sign a p2ice of paper saying my car was in good working order and I had inspected it before I even received my car back. Read the fine print if you go here. It should be criminal the way they treat people.

The manager of the Hyundai service department is impossible to deal with. I was also advised by the rental car agency that he deals better with men than woman and if I had a man call and say there where my husband I'd get further. Funny enough it works! Sad that this is the way people are treated in 2019, less then because of our gender. Meanwhile he has. A staff who is incredibly rude, gives out misinformation and says thins such as that's your problem not mine that a recalled part for your car is backordered for 1 to 7 months.

Stay away from this place, go anywhere, avoid this place at all costs. They are rude, lack knowledge 9f the of field and you end up having to deal with corporate die to their lack of ability to assist you. I'm unsure of how they are even still open.

I can have this review go on for lever, but no one wants to read that. Bottom line. Avoid this place!

I waited for three hours to change my front brake. They didn't change the front break but was offered discount for back break that they told me a week ago that it was still in good shape. Snake oil sales man, other time I was told I need to change my fan belt and water pump well I went and got a second opinion they showed me the fan belt and it was in excellent form.

Horrible service. When we got there, we were sent from one person to the other. They were only interested in selling new cars. We called and made an appointment, once there the car we wanted was not available. They just said to look at another and will only cost two to three thousand more. Simply horrible customer service, I have never seen anything like it. They don t care how they treat their customers.

We just bought our second car from Plaza Auto Mall. The transaction could not have gone more smoothly. Everyone we have dealt with has been hospitable and professional. And that kind of treatment has kept us coming back to Plaza Auto Mall for all of our car service after the sale.

I had a positive experience buying my first car from here. Their staff was professional, friendly, and allowed me to look around by myself. I registered and brought the car to my home on the same day. Happy customer.

Update: There was a lot of miles driven going back and forth and time wasted but finally Nadav, Luis and Scott got me my CPO car delivered. Nadav is an awesome salesperson btw

Out Standing Service.
My son just bought a 2010 Toyota Corolla from Plaza Auto Mall. Our sale representive was Manal M. She was very informative, kind, and helpful. Our experience was very pleasant and we have gotten one of the best sale rep on our side. I also would like to add the financial manager Jack B who work on our loan was very knowledgeable and honest. I am truly impressed with their service and will recommend anyone to this dealer ship.I must say it was one of our best experience working with Plaza Auto Mall.

Mi was super helpful and patient while helping me find the perfect car. This is the first car I've ever purchased on my own and he was so thorough with educating me on the everything. I couldn't be happier with my Toyota Corolla !

The Service department has a serious lack of communication. The computer system and records are not the same in each of their systems. I went in for a repair on my windshield and was scheduled for the wrong time of day when the job could not be done. They had done the repair before but only half a job. I had specifically explained what the problem was before making the appointment and then was told to come back at another time.

They're not good Dealers me and my husband we hate this place to death those worker see you stand for 3 hours they don't even care about constomer and I go to the Nissan dealer on Coney Island me and husband bought the Nissan Rogue 2017 in one day that's how you do business so this auto Plaza is not good at all they make me sick

This is place is a rip off, harassing salesmen and they won t even bargain with you. Definitely not the place to buy a car. Especially Honda. I went to bay ridge Honda, a big difference and more pleasant to buy there.

Never going to this place again. What a waste of time. They act like they are doing you a favor when you need assistance.

Everyone worked real hard to help me get the the best deal to fit my budget. I will return to get my wife into a new car in the future.