Shifra Epstein

Review of Plaza Auto Mall

What a bunch of lying, cheating, dishonest scumbag...

What a bunch of lying, cheating, dishonest scumbags! My husband and I want to lease a Honda Civic. We each called, separately, for a quote over the phone. My husband spoke to Amira; I spoke with Myra. We both made it very clear that we want the final price over the phone, since my husband would have to take off from work to go down to the dealership and he wouldn't have time to haggle when he gets there. Both salespeople informed us that we can have the Civic for $125 a month with zero down and around $1400 in closing fees (tax upfront, bank, DMV fees) and NO ADDITIONAL CHARGES. We asked several times if there would be ANY kind of additional costs; we were assured that there wouldn't. My husband drove down there - it took him an hour just to get there with traffic - and was handed a document that listed charges totaling about $2200 in closing fees, NOT INCLUDING TAX as originally requested. The tax was to be rolled into the monthly payment, which would now be $136.05. Basically, they were adding on a thousand dollars in total to the price quoted! When my husband protested, the person he was dealing with, Malik Anwar, went to consult the manager and then came back to tell him that they cannot honor the original price. Not only did these people waste several hours of my husband's precious time, but they also cost us a great deal on another vehicle. We had an amazing offer on a different, fully loaded car from a reputable dealer whose services we previously used and were perfectly satisfied with. We rejected that offer in favor of the Civic from Plaza Auto. Now that deal is no longer available. So if you are considering leasing/buying from Plaza Auto because of a great quote that a salesperson gave you, save yourself the time and aggravation and look elsewhere, because you can be certain that regardless of the assurances they give you, you will not end up paying the amount you were quoted at Plaza Auto.