Planned Parenthood of Central and Greater Northern New Jersey Review

If i could give them 0 starts i would , service was horrible, i had a appointment at 9:15 that i made 2 weeks within advanced. 11:30 came around and i was still sitting in the waiting area , meanwhile 9:45 and 10:30s were been seen, which is disrespectful and not right ! And i wasn t the only one who was waiting there for more then an hour . I had to leave without been seen because Like most people we cant sit there all day long waiting for them , thats the whole reason to make an appointment to work around ur schedule.I Don t understand why they tell you to schedule and appointment and they don t even care to go in order of the appointments made. If u could avoid of going there don t go is a waste of time your time , i should ve listen to the previous reviews

That place they don t how to work unresolved problem they have and they don t have any professional work jo

Everything was great until I met the Dr.

Making the appointment was smooth, the receptionist was nice and the wait was not long. I have been a proud supporter of Planned Parenthood for 15yrs and have never had a bad experience until now.

This old dinosaur of a Dr judged me! He insinuated that I was stupid and chastised me, then gave me misinformation about my new IUD.

I would go to any other location, but never again to this one.

This review is not for the clinic, but for the CALL CENTER. I had a great experience and Dr. Bernstein was AMAZING. The staff was really helpful and polite. The call center needs an entire new staff!! I had a procedure done and was told to call if any issues and I did. Not only did I have to call 3 times in 2days, but I spoke with Maracita and she was extremely rude and should not work in the medical field. She has no compassion and was going back and fourth with me after the doctor specifically told me to reach out to him. I was worried and scared and don't have insurance to get admitted to the emergency room. She told me bc I'm not from this location the doctor would not even know who I am. I work in the medical field and that was very unprofessional. How am I suppose to feel comfortable if the doctor doesn't remember me from 2 days ago? That's not something you are suppose to tell patients even if he didn't. Finally after I told her I wasn't hanging up unless I spoke with at least a nurse my message then got to the doctor. He called me back immediately and told me to come in. Once I got there the staff was very nice and told me they're glad I came in bc of my situation. I really hope this message gets to a higher authority and fire her immediately!

The most wonderful experience everyone was so kind to me very respectful had to wait a while but it flew by fast I'm so happy that I went with this location there is free parking as well what a wonderful experience thank to all the nurses and doctor as well .

The wait time was longer than expected but the staff was super friendly and helpful. The appointment itself was quick.

I went despite the bad reviews because I like to give places the benefit of the doubt but now I understand the reason for the negative feedback. I went here on a Thursday to have all the routine testing done and I was told that the HIV test shows results in 15 minutes and the other results would require 7-10 business days. No one ever told me anything before I left the office and now it s been over three weeks with still no results. I ve tried calling the office but they just sent me to the help line for the result messaging center. I would never go here again.

I feel just because you don't have insurance or a low income you should not be treated the way you were treated. I had to go into a routine check and then they needed me to take altrasounds and they didn't get back to me for 3 weeks which I kept calling them b finally I had to find another doctor

I came in as a walk in twice after calling to verify that they were accepting walkins, and when I get here they say I can t be seen. The second time the excise was that I couldn t be seen, because if they take another walk in they will end up leaving to Late, yet it was 2:30, they close at 4:30 and there was only 2 patients there waiting to be seen. It s unacceptable.

Angie the nurse and staff are irresponsible and do not complete necessary steps for you to rececieve correct info and in this line of business it s unacceptable. They don t follow up on requests nor draw enough blood to run full panles and then they re rude when you ask them to accommodate their error.

Do not entertain this office it s sad

mad slow even with appointments might as well just walk in

The doctor is the only nice aspect of this facility the staff legit is so rude and unwilling to help.

I had a really great experience there. The staff and the doctor were polite, professional, and nice. I had an old nexplanon removed and a new one inserted. 3 years ago a different doctor (somewhere in Florida) spent 45 minutes digging the old nexplanon out of my arm. This doctor had it out in 60 second, flat. Really, I rarely write reviews, but I just really appreciated the facility. It was clean, and everyone was very nice and good at their job.

Don t bother calling for anything because they ll tell you they ll call back, then never do. Then when you call again a few days later to follow up bc you never got a call back, you ll get hung up on after being put on hold again. Then when you call a third time after that, they once again tell you they ll call back before closing and then never do. I love PP for all that it does, but trying to get a hold of them for any sort of help is horrendous.

This location is godsent! The staff, nurses and doctors that worked with me were all extremely helpful during a recent procedure . I had been to several locations over the past 10 years and this pp location was by far the most comfortable, welcoming office I've visited. I was super impresssed with the waiting area and the relaxing vibe it gave off. Of corse there is going to be a wait, any doctor office there usually is, this place being no different. The nurses were extremely sweet and helpful the entire visit. Defiantly have no complaints and would recommend this location over any other I've visited in the past :)

I visited for a IUD I saw doctor Murphy and his nursing staff my 1st impression was is this a church lol but once you get past that when you get inside its very clean very nice comfortable atmosphere can't say enough about doctor Murphy very nice giving caring person the staff was very friendly and polite the waiting time was not bad

They did not open on time and the wait time to be seen was an hour. I was of the first five people.

Takes awhile to pick up prescriptions. Other than it s nice. Clean. The staff is bilingual. The doctor is to the point and recommended the right birth control for my needs.

Is the walk in wait a little long? Yeah, you're walking in. But they take appointments.

More importantly, their sanitation practices during the pandemic are TOP NOTCH. Very attentive, polite staff.

Absolutely horrible place. Not only is the quality of service beyond horrible but you sit and wait even when you have an appointment. But don t be late at all cause you ll get reamed about by them, but it s ok for you to sit and wait for hours to be seen even with an appointment. And don t bother calling the the number for them because it s a call center and they will give you wrong information. I called to get my records and was told I could just come get them and I get here and nope, I can t have them. I have to fill out a form and wait at least a week to get MY records. So I drove 40 minutes to be told I can t have my stuff. Absolutely horrible place. Never ever come here ever

I took my mom for a check up on a Saturday morning. After waiting for approx. 40 mins the doctor was finally able to examine her and then waited another 30-40mins in order to check out. There were 2 receptionists 1 doctor and several patients. When I called the hospital to schedule my mom s mammogram I found out that the doctor wrote the wrong diagnosis codes on the scripts. Now I am not able to schedule the appointment until the doctor fixes the scripts. I am going to have to drive 45mins back to their office because when I called I was only able to get the outside answering service and they cannot even transfer me to the office directly. Their service is so poor!!! ughhh!!! I am so mad at this point. My mom is in pain and this office sucks. please DO NOT GO TO THIS OFFICE.

Everyone was amazing, so nice and sweet. Smooth process and not a long wait. The place was also super clean.

Next time you should inform patients you aren t doing walk ins for a test that normally isn t appointment only. I called the same day for a reason and the girl that I spoke to whom I believe was named Liz or something along those lines mentioned that I COULD COME IN AS LONG AS IT WAS EARLY not that I needed an appointment. Drove all the way here got turned away then told to come in during the week but I have a full time job and a baby at home so it s not that easy so then they proceed to tell me that I should try Hackensack.. it s not that easy for me. Horrible location!

Horrible. If I could give them 0 stars I would. Been calling them for two weeks because I need them to send my medication to the pharmacy and they never do. All they do is take my name, phone number, and tell me that they ll give a call back. I m still waiting for them to call me!

Morristown is thee worst PP location. They NEVER call back. I had to call other locations to finally get through to them. Finally made an appointment for 1pm, wasn't seen until after 2pm and didn't leave until after 3pm. Called for my results a week later, again NO ONE called me back. I just called another location who called me back right away. I don't want to hear that they're super busy because a phone call lasts maybe 5 minutes and I've seen the receptionists have conversations between each other that lasted way longer than that. I've never had any issues with any other location and I've been going to PP for over 10 years. You don't tell someone they may have cancer and then not return a phone call with results. They say 24 to 48 hours and it is NOT true, they NEVER call back. I'm sure if they were sitting around waiting for a call like that, they'd want a call back too!!!!

Terrible. Went to get an ultrasound. I was told prior to the appointment that the price was $150, plus possibly a $49 pregnancy test. Showed up at the time of my appointment and waited over an hour, plus another half an hour after the appointment to be checked out, at which point they told me it was $300. The receptionists proceeded to loudly announce (so that other people in the waiting room could hear) what services I had gotten as well as the fact that my card was declined and did not have enough on it. As if today wasn't difficult enough, false information and bad attitudes from the staff only made it worse. DO NOT RECOMMEND

Just for the record I have not gone here, but I am just commenting on the appearance of the outside of the building. Am I hallucinating, or did this clinic literally take over an old church?!! I could not imagine walking into an abortion clinic that looks like a church, like as if its another reminder that what your doing is not right. it's hard enough for some people who were raised religiously to make that decision, and then to walk up to this building??? If it was me I'd probably turn around the second I saw the building.

It was the worst experience A nightmare
I had an appt for my daughter at 930 Got there around 9:00. We waited in the waiting area fir over 2 hrs. The doctor did not see her. Until after 11:30. Then once she saw him. She was out in 10 mins I asked how it went. She said he didn't examine her. Nothing just asked her a few questions.

A waste of my time and money.

And the staff rude. Not helpful.

I would definetly never go again and not recommend this place to anyone.

Worst experience ever!! Had a 4:15pm appointment and still sitting here waiting at 5:15pm as I watch other people go back. The receptionist doesn't care AT ALL and is trying to say it is based on appointment type. About to leave and never come back. Awesome way to take care of people who really need your care!!

Horrible Horrible Horrible service. Made an appointment and had to wait a long time to be seen. Got a prescription for birth control. Pharmacy could not read the presciption. Pharmacy called their office many time. I called the office many times. 24 hours later I still do not have my prescription. $309.00 for an office visit. This business is a joke. Dont waste your time here. I will get private care. What a waste.

TERRIBLE Service! Staff is rude. Waited almost 2 hours (WITH AN APPOINTMENT!) and was yelled at for asking what is taking so long. Also, waiting room is noisy with 2 screaming babies. Left without being seen, came here since I live nearby despite the bad reputation. That bad reputation is well-earned! AVOID!!!

I literally will never go back to this place ever again. I ve gone here before and the experience was great ( granted this was years ago) this time around? Not so much. I ve literally called this establishment 5 times for my results. It has been almost 3 weeks and nothing. I keep getting told I would get a call back within 24hrs and again no follow up. And when I told the woman over the phone it s been almost 3 weeks she immediately got defensive and tried to correct me even though she just ended up proving me right. I was told the test I had done would only take up to 7-10 business days. It is super unprofessional. I shouldn t have to beg for my results when giving your patients their results is part of your job. 10/10 would not recommend. If I could give this place zero stars, I would.